Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.
contact center workforce management
a single point of contact. Except for the softness in the public sector (in these days of austerity measures), other industries have performed well, particularly health care, manufacturing, retail, and services. The vendor will not necessarily look to expand into new vertical sectors, but will rather develop functionality for sub-verticals, such as process and discrete manufacturing. Some new Kronos retail customer names in 2011 were Cavender’s , Fossil , BI-LO , Mohawk Industries , and Finish Line . Re