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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 contact change request wording example


4 Essential Components for Successful Sales
Most companies are aware that the buying processes of the world and its buyers are changing, but many have yet to recognize the need to make changes within

contact change request wording example  customer has. The CRM/ contact management system, ROI analysis system, and a proposal model in an automated proposal system would contain matching [Number Employees] fields. More importantly, the sales professional also needs to gather other consultative information during the sales process needed to calculate the ROI and write a customer-centric proposal. This other customer information might include key performance indicators, improvement opportunities, application variables, customer-specific

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Manage Enterprise Change and Compliance with Configuresoft ECM and Microsoft SC2007


Today’s complex enterprise networks present unique challenges to those whose task it is to manage and secure them. Existing security measures that worked yesterday may not be sufficient tomorrow. But by combining Configuresoft’s Enterprise Configuration Manager (ECM) with Microsoft’s System Center 2007, businesses can secure their data, protect their bottom lines from costly downtime, and meet regulatory standards.

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Best Practices for Improving Performance in Your Contact Center


In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

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The (Perhaps Not So Sudden) Change of CEO at Epicor


Joseph (Joe) L. Cowan has been appointed President and CEO of Epicor, a provider of enterprise software for multiple industries with 4,800 employees and 20,000 customers in more than 150 countries, surprising the market. Cowan, who brings extensive executive management experience in software and technology to Epicor, succeeds Pervez Qureshi, who is "stepping down to pursue new opportunities

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Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey


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The Truth about Agent Training and Turnover in the Contact Center


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Enabling Growth through Business Model Innovation: Change Is the Only Constant


Innovation has many dimensions. For a long time, innovation referred to new-product development. Business model innovation is broader and impacts the enterprise holistically. It doesn’t necessarily mean doing new things, just doing things differently. Read about the adaptive enterprise and the importance of information technology (IT).

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The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part One: Event Summary


Sometimes, the enterprise applications market can produce many strange twists and turns, in addition to being tough for all and even cruel to some. The tale of Marcam, Baan, and SSA Global, whose paths have crossed, parted, and crossed once again since the early 2000s, might be an object case.

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The Consumer-Retailer Power Shift: Capitalize on Change and Overcome 7 Challenges to Delight the New Consumer


The new consumer wants engagement. Shopping now involves concepts like transparency, co-creation, sharing, personalization, authenticity, voice, and the expectation of delight. The retail industry winners will not only recognize the shifts afoot, but also proactively work to capitalize on these changes. This white paper identifies seven key consumer touch point challenges facing retail today and discusses the steps necessary to manage and overcome them.

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Learn the Secrets of Contact Center Success from Experts in the Field


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The High Cost of Change for ERP: What Does it Cost to Keep Up to Date?


Companies are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after they have been installed. The question isn’t whether an ERP solution supports change, but rather at what cost? How quickly can adjustments be made, and what stresses do such changes place on the organization. To answer these questions, this paper provides results from a survey of senior finance executives.

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