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Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

contact form  Calculating return on a contact center investment Summary 2005 Zeacom Limited. All copyright, other intellectual property and information in this material is the property of Zeacom Limited. No part of this document may be copied, adapted, modified, reproduced or transmitted in any form by any means without prior written consent of Zeacom Limited. In addition, this material may not be stored in any retrieval system of any nature without the prior written consent of Zeacom Limited. This material may be Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » contact form


Attensity Analyze
Attensity Analyze gives customer service organizations the tools to analyze subscriber conversations across external media, including review sites, blogs

contact form  customer relationship management or contact center notes, surveys, and incoming e-mail, and to relate those conversations to internal data on sales figures, inventory numbers, customer service records, and more. A wide variety of out-of-the-box reports help to track and analyze ongoing relevant conversations about brands, products, and competitors to identify influential opinion leaders and sources and understand sentiment and issues, along with industry trends. Read More
Gallup and TEC Form Alliance to Meet Government and Industry Demands for Successful Enterprise Transformation
The Gallup Organization and Technology Evaluation Centers Inc. have joined forces in a strategic alliance. The mission: to complement Gallup's Transformation

contact form  offices around the world. Contact: Carl Sara, Partner The Gallup Organization 901 F Street, NW Washington, DC 20004 USA (202) 715-3211 About Technology Evaluation Centers Inc. (TEC) Established in 1993, TEC ( www.TechnologyEvaluation.com/press ), the first Web-native software industry analyst, is an impartial advocate for buyers of enterprise software. TEC provides decision support solutions that enable stakeholders to objectively identify the software products that best fit their companies' unique Read More
Alliance Systems
Alliance Systems is a leading provider of server and storage solutions targeting the Communications, Enterprise, and Military markets. Founded in 1992, Alliance

contact form  that supports wireless, VoIP, contact center, security, and video enterprise communications solutions. Alliance's unique, open architecture, server designs include rack-mount, blade, and ruggedized form factors. These solutions feature high performance, superior reliability, and energy efficiency, which enable its customers to rapidly deploy Internet and communications applications worldwide. Additionally, Alliance provides an extensive range of value-added services including design and engineering, Read More
Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact

contact form  Improving Performance in Your Contact Center In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance. Read More
Baan And SSA GT Merge To Form A Mid-Market Empire With An ''Iron Side'' Part Two: Market Impact On Baan
Baan is now in a much better company, one that is solely dedicated to the enterprise applications business. In addition to Baan being in a better shape and

contact form  And SSA GT Merge To Form A Mid-Market Empire With An ''Iron Side'' Part Two: Market Impact On Baan Event Summary Baan, once one of the leading independent providers of enterprise application solutions for industrial enterprises, and subsequently part Invensys plc. (London Stock Exchange: ISYS), was sold on June 3 to an investment group consisting of Cerberus Capital Management, L.P. and General Atlantic Partners, LLC , two of the world's leading private investment firms. Backed by nearly USD $14 Read More
Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer Service
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information. But the company couldn’t

contact form  database to manage customer contact information. But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key data was often lost. By implementing an integrated enterprise application, the company now has centralized customer contact information, and improved customer relationships. Read More
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

contact form  Productization Service Productization If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Epicor is introducing a new approach to the way enterprise resource planning (ERP) systems are designed, built, and used. We've redefined enterprise application software: gone are the technology barriers, integration barriers, and accessibility barriers that stifle productivity. In their place is a newfound sense of collaboration, compatibility a Read More
Going Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model
Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from

contact form  interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model. Read More
The Cobalt Group Drives a New Web Deal
The Cobalt Group and National Automobile Dealers Association form a partnership to help dealers build online capabilities and expand consumer choice.

contact form  Cobalt Group Drives a New Web Deal Event Summary On Monday, January 10th, the National Automobile Dealers Association (NADA) and The Cobalt Group, Inc. (Nasdaq:CBLT), announced plans for the development of an automotive portal and packages to help automobile dealers create websites. Cobalt, a provider of Internet solutions for the automotive industry will offer NADA dealers two different NADA-endorsed web packages for use in building their own web sites. The NADA Web Essential Package provides Read More
8 Reasons to Outsource Your Desktop in the Cloud
With organizations looking for new ways to cut costs and increase productivity, cloud computing has become a popular trend. In the most common form of cloud

contact form  Reasons to Outsource Your Desktop in the Cloud The Independence IT team has extensive experience managing IT infrastructures. From providing top-quality user support to tackling the most complex technical issues, our team is nothing less than obsessed with meeting our clients' needs. Source: Independence IT Resources Related to 8 Reasons to Outsource Your Desktop in the Cloud : Service Provider (Wikipedia) Systems Management (Wikipedia) 8 Reasons to Outsource Your Desktop in the Cloud Desktop Read More
Strategic Partners: Coming Together to Drive Decision Success
In today’s business environment, companies that used to compete with each other routinely form alliances to attain their business objectives. Find out how

contact form  com/services/tec-solutions or contact Leona Patlik, Project Sales Coordinator E-Mail: projectsales@technologyevaluation.com Phone: 514-954-3665, ext. 244. 740 St.Maurice, 4th floor, Montreal, Qc, H3C 1L5 Phone: 514-954-3665 Fax: 514-954-9739 Technology Evaluation Centers Inc. www.technologyevaluation.com Searches related to Strategic Partners: Coming Together to Drive Decision Success : Strategic Partners | Strategic Partnership | Strategic Partners Group | Strategic Capital Partners | Read More
The Web-Enabled Sales Process
Traditional enterprise-level sales strategies are no longer sufficient in bringing new customer accounts. Today's self-directed buyers delay sales contact and

contact form  on-line. Buyers Avoid Sales Contact It's human nature to avoid unsolicited sales contact. People are very uncomfortable with the emotional aspect of the buyer-salesperson relationship. It is not high-pressure sales tactics that are the source of this anxiety. The problem is that a person's sense of obligation grows as a personal relationship develops, and so to does the pending dread that all but one of these relationships will have to be broken. As the song goes, breaking-up is hard to do , and we know Read More
Product Lifecycle Management Portfolio
The DS PLM solution suite is embodied in four key brands@CATIA, DELMIA, ENOVIA, and SIMULIA@which form one of the industry@s most comprehensive PLM software

contact form  Lifecycle Management Portfolio The DS PLM solution suite is embodied in four key brands—CATIA, DELMIA, ENOVIA, and SIMULIA—which form one of the industry’s most comprehensive PLM software portfolios. Used separately or collectively, the vendor’s proven applications define, simulate, and optimize all products, processes, and resources in an all-3D environment powered by an open development platform. With DS PLM V5 solutions, all business processes are linked together—including change Read More

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