-
Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Excerpt related to
contact management software online:
Best Practices for Improving Performance in Your Contact Center. Source ... company. How
does your contact center stack up to the competition? ...
Published:
2011-05-17
-
Abstract:
Channel partners have the power to make or break your business. But multi-tiered sales, service, and marketing channels have
complex demand chains. This makes it even more important for you to build and maintain strong partnerships with dealers, distributors,
agents, resellers, and systems integrators. L (...)
Excerpt related to
contact management software online:
Partner Channel Management: Build Stronger Partnerships for Stronger Profits. Source: SAP. Document Type:
White Paper Description: Channel ...
Published:
2010-09-01
-
Abstract:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bound. Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable
at the same time. This can be a challenge. Whether compa (...)
Excerpt related to
contact management software online:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bou...
Published:
2010-03-11
-
Abstract:
Most strategies for dealing with e-mail deluge involve getting more power out of the e-mail solution: greater storage or
better spam filters. But what if you’ve got the problem all wrong? The purpose of technology, including e-mail, is to enhance
employee productivity. Find out how online collaboration (...)
Excerpt related to
contact management software online:
... Find out how online collaboration tools can help you reduce the e-mail deluge, streamline
information management, and increase overall productivity. ...
Published:
2010-03-11
-
Abstract:
Are You Ready for Enterprise Feedback Management? Solutions and Other Documents to Characterize Your Purchase, In Relation
To Enterprise Feedback Management. Enterprise feedback management (EFM) is the process of systematically collecting, analyzing,
consolidating, and using all sources of feedback to imp (...)
Excerpt related to
contact management software online:
Are You Ready for Enterprise Feedback Management? Solutions and Other Documents to Characterize Your Purchase, In Relation
To Enterprise Feedback M...
Published:
2010-03-11
-
Abstract:
Having garnered a powerful broad enterprise applications portfolio, Best Software is challenging the competition and telling
the market it will not easily be overlooked. (...)
Excerpt related to
contact management software online:
Having garnered a powerful broad enterprise applications portfolio, Best Software is challenging the competition and telling
the market it will no...
Published:
2002-07-29
-
Abstract:
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or
partner for life' strategy to fend off any intruder to its US market stronghold, especially Microsoft Business Solutions. (...)
Excerpt related to
contact management software online:
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or
partner for life' strat...
Published:
2002-12-18
-
Abstract:
Got CRM? CRM Software Guide for Small Business. Get Free Reports Related To CRM Software. There are many articles on customer
relationship management (CRM) and its benefits. These articles are usually targeted towards large organizations, and don’t
focus on the needs and objectives of small business own (...)
Excerpt related to
contact management software online:
Got CRM? CRM Software Guide for Small Business. Get Free Reports Related To CRM Software. There are many articles on customer
relationship manageme...
Published:
2010-03-11
-
Abstract:
For many years, the various departments at Walker Foods worked independently of one another, which seriously impeded the
flow of data throughout the enterprise. It was clear that an integrated system was in order, and after a few initial upgrades,
the company decided on AppFinity’s WebCustomer overall (...)
Excerpt related to
contact management software online:
Innovative and Easy-to-use Online Ordering Systems Empower Walker Foods’ Employees and Customers. Source:
AppFinity Software Corp. ...
Published:
2010-03-11
-
Abstract:
A global sales force spread over five continents becomes more effective with Cameleon. Find Free IT Guides, Case Studies,
and Other Resources Linked to the global sales force. SDMO Industries, a global manufacturer of power generators, sells its
broad product line through a variety of sales channels. Comm (...)
Excerpt related to
contact management software online:
A global sales force spread over five continents becomes more effective with Cameleon. Find Free IT Guides, Case Studies,
and Other Resources Linke...
Published:
2010-03-11
-
Abstract:
The prefect complement to erp software selection and evaluation.Find the Software Information You're Looking for.Absolutely
free! Kelly-Moore Paints, the largest employee-owned paint company in the US, was looking to consolidate all business activities
into one company-wide platform. The challenge: it ha (...)
Excerpt related to
contact management software online:
... Management set a time frame of 10 months in ... they want to make informed
software selection decisions ... visit: www.technologyevaluation.com or contact:
Leona Patlik ...
Published:
2010-03-11
-
Abstract:
Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding
new marketing, service, and E-commerce capabilities. (...)
Excerpt related to
contact management software online:
Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding
new marketing, servic...
Published:
2000-03-17
-
Abstract:
ScotiaMcLeod.Secure Documents and Other Package to Use In Your Complex System of ScotiaMcLeod. Upgrading to CRM solution increases
value of relationships for financial services firm. ScotiaMcLeod (www.scotiabank.com) is the investment arm of Scotiabank,
one of Canada's largest financial organizations with (...)
Excerpt related to
contact management software online:
ScotiaMcLeod.Secure Documents and Other Package to Use In Your Complex System of ScotiaMcLeod. Upgrading to CRM solution increases
value of relatio...
Published:
2010-03-11
-
Abstract:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Excerpt related to
contact management software online:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Published:
2010-03-11
-
Abstract:
Sage ERP Accpac 6.0 is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services
in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of
TEC research for assistance with their software selection pro (...)
Excerpt related to
contact management software online:
... Description: Sage ERP Accpac 6.0 is TEC Certified for online evaluation of ...
the integrity of TEC research for assistance with their software selection projects. ...
Published:
2011-11-24
-
Abstract:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant and Time-Bound.
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer
experiences to differentiate themselves from the (...)
Excerpt related to
contact management software online:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. With product lif...
Published:
2010-03-11
-
Abstract:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes
forging quality relationships with a few ASPs. (...)
Excerpt related to
contact management software online:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy ...
Published:
2000-10-18
-
Abstract:
Verticent, a revitalized reincarnation of the languishing public mid-market enterprise applications vendor PowerCerv, seems
to be thriving under a financially stable adopted parent, and it has found a defendable niche where it can exploit its competitors'
functional "fatal flaws". (...)
Excerpt related to
contact management software online:
Verticent, a revitalized reincarnation of the languishing public mid-market enterprise applications vendor PowerCerv, seems
to be thriving under a...
Published:
2005-12-14
-
Abstract:
Do you want to have a competitive edge? Read this white paper about Product Data Management (PDM). Canadian manufacturers
are getting squeezed. Challenged by a rising Canadian dollar, forced to hold the line on prices in the US market, pressured
by customer demand for lower prices, better quality, and qui (...)
Excerpt related to
contact management software online:
Do you want to have a competitive edge? Read this white paper about Product Data Management (PDM). Canadian manufacturers
are getting squeezed. Cha...
Published:
2010-03-11
-
Abstract:
Do you want to have a competitive edge? Read this white paper about Product Data Management (PDM). Canadian manufacturers
are getting squeezed. Challenged by a rising Canadian dollar, forced to hold the line on prices in the US market, pressured
by customer demand for lower prices, better quality, and qui (...)
Excerpt related to
contact management software online:
Do you want to have a competitive edge? Read this white paper about Product Data Management (PDM). Canadian manufacturers
are getting squeezed. Cha...
Published:
2010-03-11