Home
 > search for

Featured Documents related to »  contact management systems

Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

contact management systems  customers, and ultimately counterproductive. Contact and Call Centers Close the CRM Loop Virtually all firms, therefore, have a strong need to share customer data across multiple business units, which can then enable them to deliver a wide variety of services to customers and enhance their ability to cross-sell or up-sell. Another driver is the need to enforce consistency across the enterprise. When a customer is talking with a bank, for example, the customer expects similar, consistent treatment, Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » contact management systems


InfiniteKM: Knowledge Management for Sales Channels and Contact Centers
InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and

contact management systems  employees in sales and contact centers. The core functionality of the solution consists of the following: highly configurable portals with role-defined views e-libraries with built-in searching and WYSIWYG (What You See Is What You Get) content management learning management system (LMS) proposal generation full reporting and trending Infinite Presenter (a Web-based tool that can be used to convert PowerPoint presentations into video-annotated content bytes to be shared with the appropriate audience). Read More...
17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

contact management systems  , Also stood for contact management , crew resource management , creative retirement manitoba . Introduction When it comes to choosing the right customer relationship management (CRM) system for your business, it's important to understand all the benefits of an integrated CRM system before beginning your selection process. When you launch a CRM implementation, your choices can impact nearly everyone in your company. That's why we've created this booklet. These 17 rules of the road for CRM were Read More...
Partner Performance Management
For many retailers, the transition to global sourcing and demand-driven inventory models creates both opportunities and challenges. Supply chains are becoming

contact management systems  to keep your vendor contact information and vendor performance data, making it easy for you and partners to update. With Community Management you can setup programs and tasks to automate the partner onboarding process. Set up new trading partners or re-certify partners for a program change, such as an SAP upgrade or a new cross-docking program. Operations Support Module Service Level Modeling maps your exact service levels and rules into the system to help you manage partners and third-party logistics Read More...
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

contact management systems  How do Your Customers Contact You? Most business managers understand that delivering benefits to the customer is paramount to excellent customer service and generating revenue. However, many businesses fail to identify and implement practical technology and processes that actually work to deliver the benefit. For example, Customer Relationship Management is a term often used, based on the premise that the organization is in the business of acquiring customers, maximizing their value, servicing their Read More...
NEXGEN Asset Management
NEXGEN Asset Management provides engineering, management and technology consulting services and produces software solutions. We bring over25 years of

contact management systems  Asset Management NEXGEN Asset Management provides engineering, management and technology consulting services and produces software solutions. We bring over25 years of consulting experiences in the engineering, operations, maintenance, management and technology. The unique combination of our expertise gives us the comprehensive perspectives of asset management solutions. The synergies between our software developers, management consultants and engineers have resulted in the development of NEXGEN Read More...
Facilitating Compliance and Intelligent Information Management with Effective Database Management
Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database tables—data ranging from credit

contact management systems  Compliance and Intelligent Information Management with Effective Database Management Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database tables—data ranging from credit card transactions to product inventories. This valuable information is what runs the business. In order to protect this data and stay on top of compliance, an enterprise data management solution that respects information privacy regulations should be Read More...
Making HR Strategic: Integrated Human Capital Management Holds the Key
Today’s human resources (HR) executives are leading forward-thinking organizations in integrating human capital management (HCM) to optimize organizational

contact management systems  HR Strategic: Integrated Human Capital Management Holds the Key Today’s human resources (HR) executives are leading forward-thinking organizations in integrating human capital management (HCM) to optimize organizational success over the long term. See how a complete view of the entire employee lifecycle—enabled with a centralized, integrated HCM platform—provides executives the information and t tools they need to ensure they have the most efficient teams in place to achieve success. Read More...
Talent Management in the Twenty-First Century
And you can learn all about it in the white paper, talent management for the twenty-first century.

contact management systems  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2009 Read More...
Talent Management Suite
Cornerstone’s integrated talent management suite is designed to enable organizations to meet the challenges of empowering and maximizing the productivity of

contact management systems  Management Suite Cornerstone’s integrated talent management suite is designed to enable organizations to meet the challenges of empowering and maximizing the productivity of their human capital. Our core solution is a cloud-based suite that consists of the Recruiting Cloud, the Performance Cloud, the Learning Cloud and the Extended Enterprise Cloud. Read More...
Talent Management
Talent management@solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from

contact management systems  Management Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning. Read More...
Plex Systems
Founded in 1995, Plex Systems, Inc. is the developer of the Plex Manufacturing Cloud (formerly known as Plex Online)@a software-as-a-service (SaaS) solution for

contact management systems   Read More...
Business Process Management as a Blueprint for Mobile Workforce Management
As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process

contact management systems  Process Management as a Blueprint for Mobile Workforce Management As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process effectiveness. This is made more difficult by ever-changing business processes and exceptions management. This white paper explains how business process management (BPM) benefits mobile workforce management and outlines how a service-focused BPM solution enables faster BPM Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others