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Abstract: In any organization,
people remain one of the largest sources of value when it comes to business processes. But providing them with tools that can be easily accessed and used has its challenges. As we move into the era of service-oriented architecture (SOA), portal and collaboration software now delivers the essential
people-focused capabilities businesses need, while adding significant value to the organization.
PubDate: 7/18/2007 7:33:00 AM
Abstract: In the wake of the subprime meltdown, many financial services firms are coping with huge write-downs and high market volatility by cutting staff and budgets. But even in uncertain times, smart financial firms can find ways to grow. Learn how you can use customer-centric strategies and customer relationship management (CRM) tools to maximize the value and loyalty of your client base and gain insight into new opportunities.
Abstract: For advocacy firms, safeguarding client information is of paramount importance. One key concern for these law firms is the presence of vulnerabilities in their networks due to the general lack of user awareness in information security issues. While there are a number of solutions on the market to combat threats, MicroWorld’s suite of security solutions provide highly advanced protection that businesses can rely on.
Abstract: Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique opportunities. While progressive project-based businesses have already embraced professional services automation (PSA)—achieving results and return on investment along the way—there are still many firms that have yet to fully automate their key business processes or integrate their knowledge base.
Abstract: People management tools have become necessary, particularly in an environment such as the financial sector, where resources have become global and people require more complex management solutions.
Abstract: A survey of professional services firms shows a serious disconnect between the desired operational state of the firms and their current ability to achieve that state. But firms are recognizing that automating resource planning and management, including human or talent resources, is crucial to continued success. Learn more about how to improve the management of your talent inventory to improve service-line profitability.
Abstract: Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.
Abstract: One of the most neglected areas of an enterprise is the warehouse. When errors occur here, the whole company is affected, so it is crucial that good managers nurture the skills of warehouse employees.
Abstract: CharityMall.com and 4Charity.com are two firms that hope to survive in e-Commerce by giving one hundred percent of affiliate commissions to charity.
Abstract: Although glitch-plagued software implementations are nothing new, the growing number of brand-name firms reporting big troubles with their multimillion-dollar projects is starting to look like a Who's Who of the Fortune 500.
Abstract: For many firms, continually moving people to new projects under different leaders is the only possible way to operate. The formal boss on the org chart may only rarely get a chance to observe employees in work situations. This isn’t normally a problem; direction is provided by whoever is leading the project. Where it is a problem is when it comes to performance appraisal—there is no one person who can do that appraisal.
Abstract: A smaller budget, a smaller staff—managing a small company isn’t easy. And managing for growth only multiplies the challenges. Hard work is essential, but for sustainable growth, careful planning, specialized expertise, and technology support are also necessary. That’s why managers of smaller firms aiming at expansion need to remember some essential guidelines before it’s too late to turn back.
Abstract: The lifeblood by which executives in professional services organizations (PSO) manage their businesses has traditionally centered on the concept of realization, measured through metrics. Predictive Service Execution enables firms to deliver consistent and timely services while maximizing cash flow, engagement profitability, and customer satisfaction.
Abstract: Being number two in the advanced planning and scheduling (APS) software market is becoming a coveted prize for old guard ERP vendors.
Abstract: Human Capital Management (HCM) is a strategic approach to people management that focuses on the knowledge, skills, abilities and capacity to develop and innovate possessed by people in an organisation (source: "Human Capital Management [HCM]: Achieving Added Value Through People", by Angela Baron & Michael Armstrong).
Abstract: It's not news that people are resistant to change. Inertia, one of the rules of the universe, applies to people as well as to objects. Many organizations, seeking to improve performance, have come unstuck by under-estimating the amount of resistance that will be offered by people. This article presents a method of mobilizing change that takes the resistance to change into account.
Abstract: It can be easy to group “people, process, and technology” together as equal concepts. In reality, however, people, process, and technology do not carry equal weight in organizational design, and they do not require the same type or degree of attention to succeed. Indeed, an organization’s people inevitably serve as a “force multiplier” for the other two elements.
Abstract: In the on-demand webcast how to keep your best customers and
people in tough times, you'll find out how to build closer relationships with your exi...
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Abstract: The root of creativity rests in the people, the management, and the culture of the organization. A better tool will not help an organization that is resistant to change and stifles creativity. It is important to remember that while management can solve a technical problem, technology will never solve a management problem.