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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

contact technology evaluation center help desk  taken should enable the contact center agent to satisfy the customer's needs and increase the economic value of that customer to the organization. By using advanced KM technologies, users can create a cross-channel approach to help automate service resolution in the enterprise, so that all of the valuable information in all of those disparate systems is tied together in one common knowledge platform, which is then made available to the agents, customers, and the enterprise. Indeed, it should not matter

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

HCIMS - Help Desk RFI/RFP Template

Issue Management, Inventory and Audit, Knowledge Management, and Product Technology 

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Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) products like the PowerTrieve solve the problem?

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Business intelligence (BI) efforts can only result in a truly intelligent, agile business if they are driven by business goals—comprehensively deployed and adopted; and managed in ways that produce meaningful, measurable and credible results. Discover five BI trends to watch out for in 2010, and learn how to develop an approach to BI that’s effective, and tailored to your organization’s unique needs and goals.

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The core components of a retail information system are inventory management, inventory optimization, revenue management, sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise resource planning, customer relationship management, and warehouse management systems.

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Technology and Business Benefits of Implementing MPLS


This document provides a general overview of multiprotocol label switching (MPLS), detailing the architecture and technology benefits of implementation. MPLS greatly enhances the performance of internet protocol (IP) network traffic by allowing operators to engineer their IP backbones based on their unique data and voice transport requirements for improved network performance and sustainable profitability for packetbased services.

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The ERP Software Evaluation Report for K-12 school districts and municipalities focuses on back-office functionality, including financials, human resources (HR), and payroll. It covers important functionality for employee self-service activities, purchasing management, and inventory management.

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