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Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

contact technology evaluation center help desk  taken should enable the contact center agent to satisfy the customer's needs and increase the economic value of that customer to the organization. By using advanced KM technologies, users can create a cross-channel approach to help automate service resolution in the enterprise, so that all of the valuable information in all of those disparate systems is tied together in one common knowledge platform, which is then made available to the agents, customers, and the enterprise. Indeed, it should not matter Read More

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » contact technology evaluation center help desk


PowerTrieve, A LEAP For CRM?
Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in

contact technology evaluation center help desk  same situation applies to Contact Centers where customers have the advantage of self-service either through the browser of a portal or via an IVR (Interactive Voice Response) services. Text-to-Speech capabilities are now being used to confirm user input and to vocalize feedback from database readings. Users can interact with systems by simply pronouncing a specific word or number and even in a more sophisticated environment use continuous and fluid speech where complete sentences can be spoken instead of Read More
Business Intelligence: 5 Things to Watch for in 2010
Business intelligence (BI) efforts can only result in a truly intelligent, agile business if they are driven by business goals—comprehensively deployed and

contact technology evaluation center help desk  CRM, SFA, help-desk management, contact-center management and other business-critical functions can talk to your BI solutions and processes. Also, work to drive adoption of those feeder applications to as close to 100 percent as possible. This will help to ensure that, to paraphrase a recent U.S. president, no BI information is left behind. 2. BI functions will increasingly live in the cloud(s). As more collaboration, CRM and sales/marketing automation functionality is delivered as cloud-based Read More
Retail Systems: A Primer
The core components of a retail information system are inventory management, inventory optimization, revenue management, sales management, and reports and

contact technology evaluation center help desk  information on POS, please contact Technology Evaluation Centers Inc. (TEC). The POS evaluation center is currently in diagnostic mode, and a POS request for information (RFI) is available from TEC. Reports and inquiries . Merchandisers use reports and inquiries daily to extract information that upper management can understand and can use to take appropriate actions, if necessary. This information provides a bird's eye view of sales and quantity on hand at a corporate level. Reports and inquiries enable Read More
Enterprise Application Players Keep Refining Value Propositions
Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and HP have allied to deliver

contact technology evaluation center help desk  a single point of contact at a total monthly cost for as low as $325 (USD) per user. The aggregate monthly cost assumes that software license, maintenance, and implementation fees are financed through the SAP Financing Program and that the remaining services are paid on a monthly basis. SAP and HP recognize that many medium companies, while understanding the operational efficiencies and competitive advantages of deploying enterprise applications, often hesitate to implement them because of uncertainties Read More
Women In Technology


contact technology evaluation center help desk  In Technology Read More
Technology and Business Benefits of Implementing MPLS
This document provides a general overview of multiprotocol label switching (MPLS), detailing the architecture and technology benefits of implementation. MPLS

contact technology evaluation center help desk  and Business Benefits of Implementing MPLS This document provides a general overview of multiprotocol label switching (MPLS), detailing the architecture and technology benefits of implementation. MPLS greatly enhances the performance of internet protocol (IP) network traffic by allowing operators to engineer their IP backbones based on their unique data and voice transport requirements for improved network performance and sustainable profitability for packetbased services. Read More
Performance Solutions Technology


contact technology evaluation center help desk  Solutions Technology Read More
ERP for School Districts Software Evaluation Report
The ERP Software Evaluation Report for K-12 school districts and municipalities focuses on back-office functionality, including financials, human resources (HR)

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Business Intelligence (BI) Software Evaluation Report
This business intelligence (BI) Software Evaluation Report covers a full range of BI functionality. BI applications enable real time, interactive access

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TEC HR Evaluation Center Updated
TEC HR Evaluation Center Updated. To make sure you get the most up-to-date information for your HR software research, visit TEC's Human ...

contact technology evaluation center help desk  data. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More
Brio Technology Reports Record Second-QuarterEarnings
M2 Presswire - October 22, 1999 - Brio Technology, Inc., (NASDAQ: BRYO) today reported revenues of $30.7 million for its second fiscal 2000 quarter ending

contact technology evaluation center help desk  Technology Reports Record Second-QuarterEarnings Event Summary M2 Presswire - October 22, 1999 - Brio Technology, Inc., (NASDAQ: BRYO) today reported revenues of $30.7 million for its second fiscal 2000 quarter ending September 30, 1999. This represents a 53% increase from $20.1 million in the comparable fiscal quarter of 1999. Net income for the quarter was $2.8 million, excluding non-recurring operating expenses of $20.2 million associated with the acquisition of Sqribe Technologies Corp. and the Read More
ERP for Manufacturing (SMB) Software Evaluation Report
TEC's new ERP for Manufacturing (SMB) evaluation model targets the software requirements of small and medium enterprises. If your organization doesn't have many

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