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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 contract business deals thruogh your call center


Sales Force Automation Buyer’s Guide
No matter how effective your sales staff is, there’s always room to boost efficiency and increase sales. But how you go about doing so may be a point of

contract business deals thruogh your call center  predetermined rules and policies. Contract manager: This integrated part of the customer-management system tracks and maintains contract information for licensing or services. Advanced contact management: In the past, when contacts moved -either from company to company or within a company - the result for salespeople was a lost contact. Now, thanks to advanced contact management, contacts can be automatically tracked as they move, and sales reps are alerted to when new contacts fill their past positions.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Integrated EAM for Hotels: An Overview


According to a recent NYT article, the hotel industry saw record revenue last year reaching $138 billion, growing $28 billion from the previous year. In response, hotels increased rates and major chains like Hyatt and Marriott began planning new hotels. While the recent subprime crisis, low US dollar, and high gas prices have caused these chains to scale back new developments, they have not

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The Challenge to Achieve Perfect Order Management


Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must cost-effectively eliminate the issues preventing on-time, accurate order fulfillment. This involves every process, including planning and forecasting, acquiring and creating accurate orders and contracts, handling order changes, and resolving fulfillment and post-delivery problems.

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One Vendor’s Mission to Make Service Businesses Click - Part 3


Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently had focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor added a few important growth engines, such as mobile computing solutions

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Web 2.0: “Code Free” Siebel Web Service Integration


One of the most challenging areas in any Siebel implementation has traditionally been setting up and maintaining interfaces between Siebel and other back-end systems. However, it is now possible to create a real-time web service interface to other applications from Siebel 7.8 or 8.0, without writing a single line of code.

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Is My Business Too Small for Business Intelligence (BI)?


Does business intelligence (BI) make sense for really small businesses? While BI solutions can surface and analyze business data, providing a competitive advantage for enterprises, this inquiry puts the spotlight on smaller businesses. But how does a small business deal with the costs associated with this kind of system? Learn why (and how) BI can be a smart choice for even the smallest business.

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Keeping Cash Flow in Focus While Driving Business Performance


One of the most basic business axioms, held dear by all firms but especially small companies, is that cash flow is king. Customer payments are essential for fueling all other business activity, from staff salaries, to raw materials, to rent. Growing firms need to be especially attentive to cash flow because sales increases typically require new investments associated with product or service production before payments are received. Learn more now.

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Business Process Analysis versus Business Process Management


Business process analysis (BPA) vendors are trying to enter the business process management (BPM) market by marketing themselves as BPM solutions. This article discusses the differences between BPA and BPM vendors, and examines the benefits of each.

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Business Objects Objects Again


In a repeat of the Brio lawsuit of 1999, Business Objects has now sued Cognos over a U.S. patent that Business Objects holds for a query technology. Cognos says the suit is “invalid and unenforceable”, but it cost Brio $10 million.

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Finding Time for Yourself, Your Family, and Your PDA


Analyst Analogy    In the 1996 movie Jerry Maguire, Tom Cruise's character—a workaholic sports agent—decides that he’s had enough of trying to sign as many athletes as possible with his “show me the money” attitude and opts instead for fewer athletes on his roster where he will create a more “personal relationship” with them. He decides to write what he calls his “mission statement”—hoping the

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Your Best Workers May Not Be Your Employees


The workforce is changing. Cradle-to-grave employment is a relic. Technological advances have allowed workers to become more mobile and global. But the financial crisis of 2008 has had a lasting impact on employment around the world and across industries. Since then, multiple studies have documented the rise of independent workers, also known as contractors, freelancers, or consultants.

In this report, researchers look at a sample of more than 33,000 workers across 26 countries and compare independent workers to regular employees. The implications of these research findings for the human resources (HR) function are discussed. This report contains significant and perhaps surprising insights about independent workers regarding engagement, innovation, and collaboration.

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