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Documents related to » contract business deals thruogh your call center


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

CONTRACT BUSINESS DEALS THRUOGH YOUR CALL CENTER: Automating Your Call Center Feedback Automating Your Call Center Feedback Source: Mindshare Technologies Document Type: White Paper Description: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with that company. Are your customers saying this about your local contact center? If so, do you know
8/3/2009 3:19:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

CONTRACT BUSINESS DEALS THRUOGH YOUR CALL CENTER: Call Center Buyer’s Guide Call Center Buyer’s Guide Source: InsideCRM Document Type: Checklist/Guide Description: A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you
11/13/2007 5:13:00 PM

Business Objects Objects Again
In a repeat of the Brio lawsuit of 1999, Business Objects has now sued Cognos over a U.S. patent that Business Objects holds for a query technology. Cognos says the suit is “invalid and unenforceable”, but it cost Brio $10 million.

CONTRACT BUSINESS DEALS THRUOGH YOUR CALL CENTER: Business Objects Objects Again Business Objects Objects Again M. Reed - May 30, 2000 Read Comments M. Reed - May 30, 2000 Event Summary Software developer Cognos Inc. said on May 9 that it will fight vigorously a patent infringement lawsuit filed by arch-rival Business Objects SA, a suit that it says is without merit. Ottawa-based Cognos, one of the largest vendors of business intelligence software used to access and analyze corporate data, said the patent is invalid and unenforceable . I don t
5/30/2000

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

CONTRACT BUSINESS DEALS THRUOGH YOUR CALL CENTER: Building the Small Contact Center Building the Small Contact Center Source: Zeacom Document Type: White Paper Description: Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact
8/15/2006 8:59:00 PM

A New Approach to Business Intelligence: Rapid-fire BI
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CONTRACT BUSINESS DEALS THRUOGH YOUR CALL CENTER: A New Approach to Business Intelligence: Rapid-fire BI A New Approach to Business Intelligence: Rapid-fire BI Source: Tableau Software Document Type: Brochure Description: ... A New Approach to Business Intelligence: Rapid-fire BI style= border-width:0px; />   comments powered by Disqus Source: Tableau Software Learn more about Tableau Software Readers who downloaded this brochure also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively
2/15/2012 9:52:00 AM

Open Source Business Intelligence: The Quiet Evolution
As organizations face a pressing need to rationalize the cost of enterprise software, open source business intelligence (BI) is fast becoming a viable alternative. Learn about the current state of open source BI, with particular focus on one vendor's products.

CONTRACT BUSINESS DEALS THRUOGH YOUR CALL CENTER: Open Source Business Intelligence: The Quiet Evolution Open Source Business Intelligence: The Quiet Evolution Anna Mallikarjunan - July 17, 2009 Read Comments Originally Published - January 19, 2009 In the current economic climate, organizations have to review and rationalize expenses associated with all enterprise software. As a direct consequence, open source business intelligence (BI) is emerging as an important choice for new as well as existing BI implementations. Even though most analyst research
7/17/2009

Using Master Data in Business Intelligence
Though master data management (MDM) is not new, enterprises are now beginning to realize that MDM must be managed and integrated outside of the traditional business transaction and BI environment. This paper reviews the current status of MDM, offers suggestions for planning, building, and deploying an MDM environment, and examines how this environment can be used with BI applications to improve the decision making process.

CONTRACT BUSINESS DEALS THRUOGH YOUR CALL CENTER: Using Master Data in Business Intelligence Using Master Data in Business Intelligence Source: SAP Document Type: White Paper Description: Though master data management (MDM) is not new, enterprises are now beginning to realize that MDM must be managed and integrated outside of the traditional business transaction and BI environment. This paper reviews the current status of MDM, offers suggestions for planning, building, and deploying an MDM environment, and examines how this environment can be used with
3/21/2011 11:01:00 AM

The Business Value of Pervasive BI
To drive improvements in operating profit and customer service, you need to use business intelligence (BI) dashboard tools both tactically for operational visibility—and strategically for more forward-looking analysis. But you also need to ensure the use of BI is pervasive across the enterprise. Get insight into three discrete datasets that can help you examine the value of pervasive BI and drive business improvement.

CONTRACT BUSINESS DEALS THRUOGH YOUR CALL CENTER: The Business Value of Pervasive BI The Business Value of Pervasive BI Source: SAP Document Type: White Paper Description: To drive improvements in operating profit and customer service, you need to use business intelligence (BI) dashboard tools both tactically for operational visibility—and strategically for more forward-looking analysis. But you also need to ensure the use of BI is pervasive across the enterprise. Get insight into three discrete datasets that can help you examine the value of pervasive
9/25/2009 3:41:00 PM

Lawson Software Means Business With PSA and IPO
By acquiring a leading PSA vendor and deciding to go public, in addition to the new functional and technological enhancements to its flagship lawson.insight suite due in August, Lawson Software continues to boldly challenge bigger competitors, primarily PeopleSoft and Oracle.

CONTRACT BUSINESS DEALS THRUOGH YOUR CALL CENTER: very natively strong in, contract bidding functionality compared to pure PSA players. Beside Lawson and PeopleSoft, we were aware of the following vendors endeavors in the area: SAP , Oracle , J.D. Edwards , Epicor , Microsoft Great Plains / Solomon , to name some. While Lawson and PeopleSoft have the advantage of an early market entry and recent PSA product enhancements both in-house and through acquisitions and alliances, they will still face tough competition from a number of the native PSA players
7/31/2001

IBM Cognos 8 Business Intelligence for Use with SAP NetWeaver
The SAP NetWeaver infrastructure and applications have long been critical information pillars for some of the world’s largest and most successful companies. This demo script from IBM shows how companies can use IBM Cognos 8 with their existing SAP NetWeaver infrastructures. It includes scenarios for finance, IT, and business users, and follows specific steps to demonstrate functionality designed for each type of user.

CONTRACT BUSINESS DEALS THRUOGH YOUR CALL CENTER: IBM Cognos 8 Business Intelligence for Use with SAP NetWeaver IBM Cognos 8 Business Intelligence for Use with SAP NetWeaver Source: IBM Document Type: White Paper Description: The SAP NetWeaver infrastructure and applications have long been critical information pillars for some of the world’s largest and most successful companies. This demo script from IBM shows how companies can use IBM Cognos 8 with their existing SAP NetWeaver infrastructures. It includes scenarios for finance, IT, and business
6/23/2010 10:45:00 AM

Creating the Business Case to Invest in Automation
Spending money to save money makes sense in the context of large capital assets, including facilities, fleet, plant equipment, and even computers. A lack of preventative maintenance affects the shareholders of all companies. Aging assets and reactive maintenance can be financial drains. A complete preventative maintenance program consisting of better business practices and simple tools such as computerized maintenance management software (CMMS) or enterprise asset management (EAM), can help companies realize immediate savings and boost profits.

CONTRACT BUSINESS DEALS THRUOGH YOUR CALL CENTER: Creating the Business Case to Invest in Automation Creating the Business Case to Invest in Automation Source: Tero Software Document Type: White Paper Description: Spending money to save money makes sense in the context of large capital assets, including facilities, fleet, plant equipment, and even computers. A lack of preventative maintenance affects the shareholders of all companies. Aging assets and reactive maintenance can be financial drains. A complete preventative maintenance program consisting of
12/2/2005 3:54:00 PM


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