Abstract: When The Clientele Group of Epicor Software Corporation was faced with scalability and performance limits in their CRM software, they redesigned their application around the Microsoft® .NET Framework. A server architecture based on SQL Server™ 2000 and XML Web services removes their scalability limits, and supports multiple client applications. A smart client built with Windows® Forms gives customer support personnel a responsive application that is easy to deploy and update. A Web portal built with ASP.NET Web Forms gives authorized customers access to the same records as customer support sees internally. The new architecture can support 500 users on a single dual-CPU server, and offers many ways to scale up and out.

Abstract: For the National Institute of Mental Health (NIMH) to fulfill its vital health mission, it must expedite and streamline its workflow processes—and the forms, approvals, and documents associated with those processes. As NIMH grew, tracking and managing forms was just one challenge that needed to be addressed. Learn about the Web-based workflow software that provides users with automated business process management.

Abstract: While the Strategic Unit team formation should help SSA Global to figure out how to fully integrate organizational structure where employees are best integrated, service offerings best coordinated and cross-selling opportunities best tracked and pursued, the vendor must continue to clarify the position and integration of competing and complementary products in its fold, which gets complicated with every new addition to the family.

Abstract: Through its recently formed Strategic Solutions team, SSA Global might be showing that it is not just an ERP collector that is living off milking its install base, but rather an extended enterprise applications provider that can appeal to both its current and new users.

Abstract: SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of its broadening collection of supply chain management (SCM) solutions under the SSA SCM brand and formation of a specialized Strategic Solutions division--which also includes other extended enterprise capabilities, such as customer relationship management (CRM), product lifecycle management ([PLM), and more—are both aimed at nurturing existing customers while attracting new prospects with products that exceed far beyond mere enterprise resource planning (ERP) capabilities.

Abstract: Bluecross Blueshield of South Carolina (BCBSSC) had been using optical character recognition (OCR) technology for many years, but wanted to improve productivity by automating its claims processing system from document and data capture to document storage. By integrating AnyDocCLAIM into its existing automated system, BCBSSC has increased its processing speed and averages more than 400 claims per hour.

Abstract: Recently delivered products like ViaView, a product that combines supply chain visibility, event management, and decision support, or FourSite WMS product, designed specifically for the 3PL industry, show that Provia is adept at leveraging its position to generate new forms of revenue.

Abstract: The whisky industry is an example of a process industry where it is impossible to accurately predict demand for the final product. Goods stocked must also be meticulously accounted for, in both intermediate (partially finished) and bulk forms.

Abstract: IT infrastructure consisting of networks, servers, databases, and even parts of application systems forms a networked computing system (NCS) whose performance must be actively managed to ensure continual business support. But the skills and tools necessary to ensure that network and server systems provide adequate levels of services and performance are expensive and scarce. Management service providers (MSPs) that specialize in performance management can apply expert personnel and 24/7 monitoring at a fraction of the cost required to staff the function internally.

Abstract: Before you begin implementing Microsoft® Office SharePoint® Server 2007, familiarize yourself with the product’s design and features. This guide walks you through key feature areas, highlighting additions and improvements to portal, search, content management, business forms and integration, and business intelligence (BI). It also includes resources for evaluating Microsoft® Office SharePoint® Server 2007, as well as implementation considerations for administrators and developers.

Abstract: Hosted customer relationship management (CRM) offers the same benefits as other forms of outsourcing—removing from under the in-house umbrella costs of services that can be obtained more efficiently via outside contract. Pretty picture, right? Well, yes, but there are also some key risks. Find out what they are.

Abstract: Nearly 60 percent of Australian businesses with more than 100 employees do not respond to web-generated sales enquiries (such as e-mail or web forms) within seven days. But the bad news doesn’t stop there. Find out why your customers may still be waiting for you to respond—and what you can do about it.

Abstract: Your web site can be your best marketing and sales tool in a global market. Stale content, however, isn't useful to visitors—so you have to make sure your site is constantly updated. How can you reduce the time and financial expense of using multiple systems and multiple forms of content to revise your site? A software-as-a-service (SaaS) content management system (CMS) might be the solution you're looking for. Read more.

Abstract: To maintain an efficient and legally compliant company, your human resources (HR) functions play a much greater role than you might think. One of the best ways to organize your HR functions is with the documents your HR department creates, including your company's employee handbook and policies. Find out how an HR document solution can help you customize templates for these and many other important forms and procedures.

Abstract: Sykes-Health Plan Service Bureau (SHPS) was growing and needed a solution that could boost its productivity and deliver results to its clients. Processing thousands of health- and benefit-related forms was a major component of its business, and as such, employees faced ever-increasing workloads. To ease the load, SHPS implemented AnyDoc’s optical character recognition (OCR) solution and drastically reduced labor costs.

Abstract: Returns fraud is perpetrated by petty thieves and organized crime syndicates alike, and comes in many forms—including stolen merchandise returns, fraudulent tenders, and “wardrobing.” Returns management doesn t have to be a trade-off between customer service and effective fraud reduction. But if you haven’t got the right returns management solution, resign yourself to losses coming directly off the bottom line.

Abstract: In the past few years, the number of county employees at the Prince William County Government in Virginia (US) has grown significantly, but with few additions to the administrative staff. Prince William County needed a system that would help its agencies process personnel action forms (PAFs) more efficiently, reduce mistakes, limit paper use, and provide a central repository for PAFs.

Abstract: Organizational growth can come in many forms. It can be sheer increases in number of employees, customers, patients, members or constituents; it can involve launching new products, or entering new geographies; it can simply be increasing transaction levels. Regardless of form, managing growth confidently means relying not only on an organization’s people, but also on its business systems.