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Reporting Value of IT Services with Balanced Scorecards
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and

contract of agency format  of outsourcing from pure contract management, to business relationships based on a partnership with the client. Accurately measuring and reporting the business value of an ITO is the key to the success of this new partnership and the topic of this white paper. Balanced scorecards offer a solution to this requirement; they provide a value-based measurement and reporting system, coupled with a control mechanism to ensure strategy is achieved. Developed in the 1990s, this valuation approach converts value Read More
Engineer-to-Order (ETO ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » contract of agency format


Deltek's Second Bite at the IPO Cherry (Part III)
Part II of this blog series analyzed the relatively recently launched Deltek EPM suite, which came as a result of three focused acquisitions. It also analyzed

contract of agency format  United States (US) Defense Contract Auditing Agency (DCAA) and Defense Federal Acquisition Regulations Supplement (DFARS) reporting, as well as support for Wide Area Work Flow (WAWF), SOX and Earned Value Management (EVM, via the integration to Deltek Cobra ). Quite related to compliance are data security and integrity, and in that regard, Deltek Costpoint 6 offers improved audit trails to protect data down to the database level and built-in segregation of duties (SoD) controls to prevent fraud. As for Read More
One Vendor's Exploit of Marrying Infrastructure with Selling and Fulfillment Applications
For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling Commerce, a traditional integration

contract of agency format  automatically notify customers of contract expirations and offering auto-renew contracts; manage the sale and maintenance of service contracts through self-service storefronts, as well as applications for customer service representatives, direct sales and indirect sales, through distributors, resellers and other selling partners; and manage complex pricing for services, including multiple price types to support, for example, one-time fees, subscriptions, cancellations and usage charges. More recently, Read More
Web 2.0: “Code Free” Siebel Web Service Integration
One of the most challenging areas in any Siebel implementation has traditionally been setting up and maintaining interfaces between Siebel and other back-end

contract of agency format  can build to the contract without needing to understand the technology of the other system. Diagram 2: Web Service Set Up The contact is defined as a Web Service Description Language or WSDL (pronounced wiz-dl). It is an XML document that basically contains the following: Location of the service or network address Objects used in the interface e.g. if the interface deals with accounts, then the account object, including all the fields and child objects such as address and contacts associated to the Read More
MRO and Spare Parts Management Considerations
The need for better service parts management is finally gaining top-level management attention in many aerospace and defense (A&D) and like complex

contract of agency format  build-to-order, jobbing shops, or contract manufacturers should think carefully when selecting an ERP system. Given the maturity of the ERP market, its ongoing consolidation, and that fact that competitive advantage is hard enough for manufacturers to find, they should not compromise on their requirements. Especially small and mid-size enterprises should ask hard questions about the scope of an ERP system, and how it supports MRO project based idiosyncrasies. After all, a new system should always be Read More
IDC and Webroot Present: Securing Enterprise Environments against Spyware-Benefits of Best-of-breed Security
The threat of spyware has risen to epidemic levels for many information technology professionals trying to protect their users and network. In response, many

contract of agency format  and Webroot Present: Securing Enterprise Environments against Spyware-Benefits of Best-of-breed Security The threat of spyware has risen to epidemic levels for many information technology professionals trying to protect their users and network. In response, many security vendors are creating anti-spyware software to seek out spyware and eradicate it from the enterprise network. Webroot's Spy Sweeper Enterprise is just such a product. Read More
Development of an Internet Payment Processing System
This article describes the author's experience with the development of the first Yugoslav Internet payment processing system. The system's architecture is very

contract of agency format  of an Internet Payment Processing System Introduction Early in 1999, the author was asked by E-Bank ( http://www.e-bank.co.yu ), one of his clients, to develop the first Yugoslav Internet payment processing system. This client is a Yugoslav payment processing company that uses BankWorks software by RS2 Software Group ( http://www.rs2group.com ) to process transactions made at ATMs (Automatic Teller Machines) and POS (Point Of Sale) terminals. Developing an internet payment processing system in Read More
Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0
Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially

contract of agency format  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new Read More
Challenges of the Future: The Rebirth of Small Independent Retail in America
By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than

contract of agency format  committing to an annual contract because she had such a minuscule advertising budget. That commitment provided added value given by the radio media partner, extending her advertising effectiveness. And, as in the past, many of our profiled retailers continue to be active within their local communities, creating stronger ties between their business and their marketplace. While many believe these community activities are morally necessary, they also recognize that they provide a high multiple return to the Read More
Maximize the Green Efficiency of Multi-Site National Rollouts of Technology
The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and

contract of agency format  the Green Efficiency of Multi-Site National Rollouts of Technology The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and service locations. Eliminating unnecessary travel is one way service companies can help protect the environment, and meet environmental compliance requirements. Discover a methodology that can help you reduce your fleet’s fuel consumption and carbon monoxide emissions. Read More
Soaring across the Regions: A View of the Impact of the Internet on Business
The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a

contract of agency format  across the Regions: A View of the Impact of the Internet on Business The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a business’s reach, it is valuable to know precisely what various Internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the United Kingdom (UK). Find out more. Read More
The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness
To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area

contract of agency format  Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area that shows significant potential for helping sales teams meet or exceed their goals is the effective alignment of sales process and technology. Executives looking to optimize performance should consider this approach to achieve their goals. Read More
Wipro Point of View: Changing Nature of the Wealth Management Industry
The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI

contract of agency format  Point of View: Changing Nature of the Wealth Management Industry The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI) getting increasingly attracted to low risk, low management investments. Dr. Ashok Hegde, Global Head of Financial Services, Business Analyst Practice, Wipro, shares his expertise on the current challenges faced by and opportunities available to wealth managers. Read more. Read More

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