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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 core 2 dual


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

core 2 dual  Management: The Core of Service Resolution Management Today's businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Core PLM for Discrete Industries

The foundation of product lifecycle management (PLM) for the discrete manufacturing industries is product data management (PDM). It covers design and product-related aspects of PLM including management of material specifications, product structures, production processes, design tools, document management, and design collaboration. 

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MAPICS Moving On Pragmatically Part 2: Market Impact


For the last several months, MAPICS, Inc. (NASDAQ: MAPX), a global provider of extended ERP applications for world-class mid-sized manufacturers, has embarked on a painstaking process of producing a strategy going forward that would pragmatically blend the company’s traditional values and success factors with new approaches to stay in tune with market trends.

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Intel Tries to Give it Away - AMD Says "No Way"


Intel Corp. has disclosed a problem involving its 820 and 840 chip sets that has spurred the company to scrap plans for three motherboards it had on its server road map.

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Baan - What Will The Future In Invensys’ Stable Bring? Part 1: About Baan


Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise software applications map. However, we believe Baan’s path to full recovery will be quite thorny. Part 1 discusses Baan’s history and where it is headed under Invensys.

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Resurrection, Vitality And Perseverance Of Former ERP 'Goners' Part One: Ross Systems & SSA Global Technologies


While an increasing demand for services and incremental purchases of new extended-ERP functionality from existing client base, with a modest ooze of new accounts and even a notable influx of new accounts for distinguished some, may not put the revitalized former ERP losers back on top of the enterprise applications charts, they will likely remain around and not necessarily just to impede mid-market forays of both Tier 1 brethren and the likes of Microsoft.

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PLM as a Strategic Weapon: An Underlying PlanetPTC Live 2011 Theme - Part 2


Part 1 of this blog series talked about the major (blockbuster of a sort) announcements at PTC’s PlanetPTC Live 2011 annual user conference, which was held in mid-June 2011 in Las Vegas, Nevada, US. These announcements were as follows: General availability (GA) of nine PTC Creo 1.0 design applications. Showcasing the Windchill 10.0 product lifecycle management (PLM) suite. The acquisition

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Supplier Logistics Management (SLM) Part 2


Supplier Logistics Management (SLM) offers the opportunity for considerable improvement in efficiency as well as cost reductions. SLM enables companies and their suppliers to successfully synchronize information.

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Tier 1 vs. Tier 2 vs. Tier 3 ERP: What’s the Difference, Anyway?


In the software industry, at least in the enterprise resource planning (ERP) segment, there is an implicit understanding of what is meant by tier 1, 2, and 3 vendors. Though the distinction may seem obvious, definitions of software vendor tiers are sparse. Those that exist vary from source to source and are mainly based on the vendor’s clients’ company size, the number of the vendor’s remote

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Data Privacy: Protecting the Core of your Business


Many companies are struggling to comply with a patchwork of regulations related to sensitive corporate information. As a result, companies are looking for new database security and auditing solutions to help prevent unauthorized access to confidential information—and to satisfy internal and external auditors—without the performance loss and insider security risk of traditional database management system (DBMS) logging approaches.

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APICS 2009 From the Expo Floor: Is S&OP Coming of Age? - Part 2


Part 1 of this blog post series talked about my attendance at the APICS 2009 International Conference in Toronto (Canada) in early October. I attended only a few education sessions, as my visit focused more on exploring the expo floor and talking to the exhibitors. My overwhelming impression from the conference's expo floor was that the main value propositions this year

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BigIdeas 2011: Of BigMachines’ Quantum Leap - Part 2


Part 1 of this blog series talked about my very first attendance of BigIdeas, BigMachines’ annual user conference that takes place in the fall in Chicago. I wasn’t the only one that attended BigIdeas 2011 for the first time, as in May 2011 the company’s financial backers brought in David Bonnette, a seasoned Oracle executive in the customer relationship management (CRM) realm, as the new president

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