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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

core 2 dual  Management: The Core of Service Resolution Management Today's businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More...
Core PLM for Discrete Industries
The foundation of product lifecycle management (PLM) for the discrete manufacturing industries is product data management (PDM). It covers design and product-related aspects of PLM including manage...
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Documents related to » core 2 dual


MAPICS Moving On Pragmatically Part 2: Market Impact
For the last several months, MAPICS, Inc. (NASDAQ: MAPX), a global provider of extended ERP applications for world-class mid-sized manufacturers, has embarked

core 2 dual  componentizing it based on core business processes, in the MAPICS ERP for iSeries (former MAPICS XA) product Release 7.0 , may prove to be crucial in overcoming the above proverbial perception. The initiative promises to be the biggest technological shift in the product's long history, and should certainly breathe a fresh air into its life Further, the product offering's acceptance should benefit from the recent functional enhancements too, and from the market's recent realization that product technology Read More...
Agresso + CODA, VITA + Link (+ CODA 2go): What's the Sum? - Part 2
Part 1 of this blog series described Unit 4 Agresso’s (or Agresso in further text) dual product strategy following its acquisition of CODA in 2008. The post

core 2 dual  are also at the core of the architecture, with users driving configuration and tailoring of forms, inquiries, reports, and so on. There is a single graphical user interface (GUI ) and look-and-feel  for all CODA products, and users can redesign CODA’s processes and screens that come out of the box. But the “Future Proofing” feature is the ability to decouple users’ personalized interfaces from the underlying CODA version on the server side , which provides for minimal impact on interfaces Read More...
UNIT4: The (Largely) Untold Story - Part 2
Part 1 of this series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second-largest business applications provider in continental Europe, to

core 2 dual  of the weighting of core requirements that business buyers list to make their software selections. Namely, prospective buyers are moving from being feature/functionality-centric to being integration- and change-control centric. The trend is especially apparent in a segment of the market that UNIT4 calls BLINC - Businesses Living IN Change , where the company sees more than twice as many 2009 deals attributed to change/integration improvements as in 2008. This is not to imply that functional Read More...
Resurrection, Vitality And Perseverance Of Former ERP 'Goners' Part One: Ross Systems & SSA Global Technologies
While an increasing demand for services and incremental purchases of new extended-ERP functionality from existing client base, with a modest ooze of new

core 2 dual  line. Renewal rates for core product reportedly remain high and are expected to offset further declines associated with the legacy products. While remaining profitable, the vendor has concurrently added Supply Chain Management (SCM) and Customer Relationship Management (CRM) capabilities to the iRenaissance suite. Both new products have already been licensed in both North America and Europe with some high-profile customers (see Ross Systems Shows Poise in 'Big Easy' ). Ross' alliance with Prescient Read More...
A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection

core 2 dual  looks at the value (score) for each of the second level criteria (Figure 3). The major iPAQ concern to me is Product Availability . This indeed proved to be my biggest problem. In WebTESS you can go the Summary window, and change the priorities (with a little effort) to see the impact on results. TESS gives a neater solution, so I cheat here again. In Figure 4 is the Sensitivity graph from TESS. The plot is Percent Match (a special algorithm TEC has developed to give better measure of selection risk) Read More...
Future Trends in Wholesale Distribution—Part 2: Outside-In Omnichannel Fulfillment
The TEC Vendor Challenge was in full swing last week, with 2 days' worth of vendor demonstrations from Epicor, IBS, Infor, Microsoft, NetSuite, SAP, and VAI, as

core 2 dual  Trends in Wholesale Distribution—Part 2: Outside-In Omnichannel Fulfillment The TEC   Vendor Challenge was in full swing last week, with 2 days' worth of vendor demonstrations from Epicor , IBS , Infor , Microsoft , NetSuite , SAP , and VAI , as well as presentations and dynamic discussions. In  part 1 of this blog post series , I provided highlights from the TEC Vendor Challenge on how disruptive innovations are changing the landscape of the wholesale distribution industry. In this second post Read More...
Core PLM for Discrete Industries
The foundation of product lifecycle management (PLM) for the discrete manufacturing industries is product data management (PDM). It covers design and product

core 2 dual  PLM for Discrete Industries The foundation of product lifecycle management (PLM) for the discrete manufacturing industries is product data management (PDM). It covers design and product-related aspects of PLM including management of material specifications, product structures, production processes, design tools, document management, and design collaboration. Read More...
Future Tech: Where Will ERP Be in 2 Years?
Find out in Future Tech: Where Will ERP Be in 2 Years?

core 2 dual  Tech: Where Will ERP Be in 2 Years? ERP systems are changing. But how—and how will it impact your company? Find out in Future Tech: Where Will ERP Be in 2 Years? In this executive brief, you'll learn about the major trends driving ERP innovation: cloud computing mobile access more intuitive and customizable user interfaces faster and more powerful built-in analytics simplified system architectures See where ERP is headed, and how it will affect your company's information management and decision Read More...
Lowering Your IT Costs with Oracle Database 11g Release 2
New versions of database software and operating systems (OSs) come out regularly. In the past, upgrading the database and OS for individual environments has

core 2 dual  Your IT Costs with Oracle Database 11g Release 2 New versions of database software and operating systems (OSs) come out regularly. In the past, upgrading the database and OS for individual environments has been very expensive and a never-ending job—by the time all the business systems are upgraded, it’s time to start again. This white paper discusses Oracle Database 11g Release 2, which reduces the cost and risk associated with making these changes. Read More...
Data Privacy: Protecting the Core of your Business
Many companies are struggling to comply with a patchwork of regulations related to sensitive corporate information. As a result, companies are looking for new

core 2 dual  Privacy: Protecting the Core of your Business Many companies are struggling to comply with a patchwork of regulations related to sensitive corporate information. As a result, companies are looking for new database security and auditing solutions to help prevent unauthorized access to confidential information—and to satisfy internal and external auditors—without the performance loss and insider security risk of traditional database management system (DBMS) logging approaches. Read More...
BigIdeas 2011: Of BigMachines’ Quantum Leap - Part 2
Part 1 of this blog series talked about my very first attendance of BigIdeas, BigMachines’ annual user conference that takes place in the fall in Chicago. I

core 2 dual  are tough: Too much scorekeeping rather than coaching on what and how to change (not only coaching the team members but also the coach) Too many big games but too little practice (sales folks need to practice their talk-tracks in different situations till perfection) Too much defense and not enough offense To explain the latter issue, a sales department is again the bottleneck in tough times. In good times when demand is abundant, the bottlenecks are rather product development and customer service departm Read More...
AribaLIVE 2012: What Was Jolly Good (and What Could Improve) - Part 2
Part 1 of this blog series analyzed the positive impressions from my attendance of the AribaLIVE 2012 user event. Still, while it might appear that Ariba is

core 2 dual  2012: What Was Jolly Good (and What Could Improve) - Part 2 Part 1 of this blog series analyzed the positive impressions from my attendance of the AribaLIVE 2012 user event . Still, while it might appear that Ariba is firing on all cylinders, as is typically the case, Ariba is not all things to all people and no company is without issues. Thus this post will discuss some challenges and related rooms for improvement. To date, Ariba has been offering a focused solution and this strategy is working. Read More...
Taming the SOA Beast - Part 2
Part 1 of this blog topic introduced the notion of how complex and tricky it can be to manage and govern enterprise applications' service oriented architecture

core 2 dual  Enterprise Repository at the core. It is a repository to capture, share, and change manage SOA artifacts across the lifecycle, with capabilities like audit trail and metrics, service level agreement (SLAs) and policies management, rules and standards definition, WSDL and XML Schema Definition (XSD) schemas, capturing and modeling business requirements, and dependency management. For its part, Oracle offers Oracle Service Registry , which is a standards-based Universal Description Discovery and Read More...

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