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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 core competency of kellogs


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

core competency of kellogs  Management: The Core of Service Resolution Management Today's businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Resolution

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Core PLM for Discrete Industries

The foundation of product lifecycle management (PLM) for the discrete manufacturing industries is product data management (PDM). It covers design and product-related aspects of PLM including management of material specifications, product structures, production processes, design tools, document management, and design collaboration. 

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Performance and Compensation Management at the Core of Human Capital Management?


Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage by aligning managers and employees with corporate goals. There is now a statistical and causal relationship among key HCM applications and operating income growth.

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Transenterprises - The Emerging Business Model of the Twenty First Century


During the last two decades, many of the old vertically integrated enterprise/empires have splintered into numerous core-competency-focused firms, loosely bound into the so-called virtual extended enterprises.

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Collaborative Logistics Technology: Filling the Competency Gap


It’s not just operating talent and facilities that win business for logistics service providers. Every community of clients, customers, suppliers, and carriers must work together to fulfill perfect orders. However, few supply chain communities consist entirely of companies with top-notch supply chain applications. Learn how a software-as-a-service (SaaS) solution can help fill the gaps—and increase value to your clients.

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Unlocking the Value of Competencies: A Look at Competency-based Management


Does your company know the competencies it has and those it needs to support business growth? TEC analyst Sherry Fox looks at how a competency-based approach can help you develop competency models for all your positions, map and evaluate your workforce’s competencies, identify and close critical gaps in skills, as well as improve your overall job placement capabilities and competency development for organizational success.

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Managing the Total Cost of Ownership of Business Intelligence: A 360-Degree Perspective


For many companies, total cost of ownership (TCO) of business intelligence (BI) solutions is out of control. And the problem is growing, fueled by ever-increasing demands from the user community, massive new sources for data, new capabilities, shadow it landscapes, and the cost of keeping people abreast of all the changes. This paper focuses on developing a framework for monitoring and managing the TCO of BI.

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AKG of America


AKG of America needed an open system based on industry standards, and one that was packaged, not custom developed. AKG also needed a system with enough flexibility to sustain growth. Find out why AKG chose Infor Visual.

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The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness


To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area that shows significant potential for helping sales teams meet or exceed their goals is the effective alignment of sales process and technology. Executives looking to optimize performance should consider this approach to achieve their goals.

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Vendor Spotlight: Core Analytx


Core Analytx is a vendor of business intelligence (BI) software solutions and services. Its BI solution is an affordable option for medium-sized organization and a flexible and easy-to-use business analytics option for large organizations, as a main provider or as a complement for those organizations already using other BI applications. TEC BI analyst Jorge García profiles the company and its core product.

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Core HR: Becoming a True Business Partner


Core HR is the essential (if not the most glamorous) component of an organization's human capital management strategy. And what successful companies understand is that core HR lays the foundation for not just compliance, but employee engagement and business success. Based on data from nearly 300 organizations, this Aberdeen Research Brief examines how core HR service delivery is linked to true HR/business partnership.

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