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Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

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Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

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Core PLM for Discrete Industries Software Evaluation Report
Core PLM and Product Data Management (PDM) for Discrete Industries covers the base foundation of PLM for the discrete manufacturing industries such as automotive, electronics, aerospace and defense...
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Documents related to » core kpi of after sales service


Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

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Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

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It's the Aftermarket Service, Stupid! (Part II)
Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts [evaluate this product]. That blog post also tackled MCA's notably good times during 2007. In the meantime, an informative post on MCA was also published by the Sourcing Innovation blog. A related 2007 milestone at MCA included a significant

core kpi of after sales service  and existing customers in core markets, including aviation and defense (A&D), high-tech, and semiconductor manufacturing. Specific wins included the first joint effort with SAP for a large commercial aircraft manufacturer, expanded work with the US Navy to include planning for the entire naval aviation fleet, and successful deployments at new medical and capital equipment customers. In addition to working with the largest corporate customers, MCA also cited growing revenue in the mid-market.  With its Read More...
Internet-based Phone Service for Small to Midsize Companies
Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.

core kpi of after sales service  internet phone service,phone service technology,phone service business,broadband telephone services,web phone service,broadband phone service,free internet phone service,internet communications services,local phone services,phone service providers,hosted phone services,services phone systems,phone service offers Read More...
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

core kpi of after sales service  service management,service enterprise,customer service,profit center Read More...
Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and relevance globally. The manufacturing industry has always been an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are

core kpi of after sales service  comes by combining three core components: scheduling, work order management (including handling complex contracts and warranties), and mobile workforce management (WFM)—all three of which VSI offers. VServiceManagement offers a single view of the service continuum—where everything affiliated with service is in front of the customer, and VSI is also truly automated through a business process management (BPM) layer in the VSP foundation. VSI’s ideal customer profile typically fits into the following c Read More...
Service Parts Planning for Maintenance Management
Whether you have a small network with a couple of printers and a fax machine, or a sophisticated shop floor using robots, cranes, etc., you have to make sure your assets are functioning properly. One of the main challenges is finding the right spare part to repair your equipment. There are two facts that are certain in the enterprise asset management (EAM) world: 1. your equipment will break

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Service Chain Information will Transform the Total Chain
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation from services and maintenance through procurement techniques, as well as the IT platform for integration.

core kpi of after sales service  this approach as a core tenant. If you outsource your data center to SUN, Unisys, etc., you are not particularly interested in details, you expect uptime. SUN has done a good job of marketing this approach—access anywhere—total performance to their customers. Real-time sensing tools, performance analyses, and remote diagnostics have all been part of this model for some time. Owning or managing more of the logistics process. So, an OEM will sell less parts—less original equipment, but increase Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

core kpi of after sales service  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More...

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