X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 core kpi of after sales service


Sales Performance Management
A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of

core kpi of after sales service  activities are at the core of successful sales organizations. Although a salesperson's sales talent, ability to identify customers' needs quickly, and other soft skills remain important, salespeople must rapidly determine which activities and accounts deserve their time. On a basic level, salespeople must determine which prospects on their lists to call. To determine priorities quickly and appropriately, they need information about when someone last contacted a prospective customer and that prospect's

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Configure Price Quote (CPQ)

Configure, price, and quote (CPQ) solutions (sometimes known as quote-to-order, or Q2O, systems) help drive sales effectiveness by supporting configuration and pricing activities and the generation of quotes that occure during the sales process. CPQ solutions create accurate and professional sales quotes for complex, custom-engineered or customizable products while streamlining core processes and lowering costs. Common features of CPQ software include product catalog and pricing functionality, product visualization, and support for channel sales.  

Evaluate Now

Documents related to » core kpi of after sales service

The Role of ERP in Globalization


Globalizing your market reach presents technology and business challenges to profitable growth. Your supply chain strategy for globalization should include an enterprise resource planning (ERP) solution that provides you with visibility into key performance indicators (KPIs). Find out why standardizing an automated ERP system across multiple sites can result in a 66 percent reduction in total time from delivery to order.

core kpi of after sales service  business needs. Beyond our core ERP implementation, we have been working with a number of third-party companies that sit on top of the ERP to utilize their enabling technologies, or modules. We use their communications packages, with call service buttons, point of sale capabilities, and dashboard features, for example. The information is extracted real-time and provides us with analytics that measure at the shelf, store, country, national, and global levels. This gives us the ability to run the business Read More

Thinking Radically: Interview with Transpara’s Michael Saucier and Robert Hylton


It appears that many organizations are rapidly adopting mobile business intelligence (BI), and the technology promises to become a natural component of every BI application in the near future. And this has only been made possible by the hard work of number of software companies over the past several years in establishing the foundation, changing mindsets, and applying new mobile-based techniques

core kpi of after sales service  custom reporting requires the core BI experts, which frees them up to make sure the data quality and offerings are even better for the users. •    More operational versus future. People use their mobile devices for very specific purposes, and there is a reason—e-mail, Twitter , Foursquare , and Google maps are more popular on mobile compared to editing spreadsheets or creating long documents. The successful mobile apps all deal with the “here and now.” Translating this to BI, it means that Read More

Business Intelligence


The ability to extract and present information meaningfully is vital for business management. Indeed, business intelligence tools enable companies to make better decisions, by providing the right information to the right people at the right time. Moreover, employees increasingly suffer from information overload, and require solutions that make informed decisions a more natural part of the everyday work experience.

core kpi of after sales service  deeper dive into the core value of the interoperability with Microsoft Dynamics GP&8482; you will see a highly complementary offering for these customers - in particular when looking at the existing modules available for Microsoft Dynamics GP. First we have the Microsoft Dynamics GP Professional - Business Intelligence Foundation, which is comprised of components to deepen business insight. One of the Business Intelligence components is the Analysis Cubes for Excel, which is the piece that truly enables Read More

The Impact of Demand-Driven Technology in the SCM Market: IBS


The integration solutions market will be an interesting area of growth. IBS has an attractive offer for companies with complex and expensive business software at the group and headquarters level, wanting to lower costs and quicken implementation in their subsidiaries.

core kpi of after sales service  where IBS has its core competencies, and this is what makes a lot of demands on astute new enterprise applications. Today, there are advanced standardized e-business systems with integrated logistics functionality for B2B trading—with a little need for customized solutions. When it comes to systems for business-to-consumer (B2C), there is still a lot of customization work going on, but that too will change down the track (for more of relevant info, see Differences in Complexity between B2C and B2B Read More

A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet


With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one.

core kpi of after sales service  field service technology solutions,field service technology green benefits,green benefits of field service technology,field service industry green benefits,field service industry automation benefits,field service solution environmental benefits,energy-saving field service solution,green initiatives with field service solution,field service solution and EPP,field service solution and environmentally preferable purchasing,envrironmentally-friendly field service company,FieldOne Read More

Eco-mode: Benefits and Risks of Energy-saving Modes of UPS Operation


Many newer uninterruptible power supplies (UPS) systems have an energy-saving operating mode known as “eco-mode” or by some other descriptor. Nevertheless, surveys show that few data centers actually use this mode, because of the known or anticipated side effects. Unfortunately, the marketing materials for these operating modes do not adequately explain the cost/benefit tradeoffs. This paper shows that eco-mode provides a reduction of approximately 2% in data center energy consumption and explains the various limitations and concerns that arise from eco-mode use. Situations where these operating modes are recommended and contraindicated are also described.

core kpi of after sales service  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, data center cooling system, data center PUE, PUE, UPS system, uninterruptible power supplies Read More

Global Leader in Destination Resort Sales and Marketing Delivers On Corporate Vision and Increases Sales


Founded in 2001, Playground is a destination resort sales and marketing company headquartered in Vancouver, British Columbia (Canada). The worldwide success of Playground is based on intellectual property—including information about resorts, selling history, target markets, prospects, and past customers. How does it capture this information and use it—safely and securely—to help sell and market real estate?

core kpi of after sales service   Read More

6 Secrets to Simplify Field Service


Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits.

core kpi of after sales service  field service,field service management,FSM software,field service software,field service scheduling software,ServiceMax Read More

Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It


While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and financial metrics.

core kpi of after sales service  postal service,market research,list of companies,telemarketing,time management,business services,same day,car service,loyalty,service provider,professional services,food delivery,marketing strategy,recruitment agencies,change management Read More

IDC and Webroot Present: Securing Enterprise Environments against Spyware-Benefits of Best-of-breed Security


The threat of spyware has risen to epidemic levels for many information technology professionals trying to protect their users and network. In response, many security vendors are creating anti-spyware software to seek out spyware and eradicate it from the enterprise network. Webroot's Spy Sweeper Enterprise is just such a product.

core kpi of after sales service   Read More

SAP field service


SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as skills, location, customer preferences, and service commitments (as defined by contracts and SLAs). Using optimized schedules and automated processes, dispatchers can decide the most suitable resources for each task. SAP delivers its field service solution particularly to the high-tech, utilities, and industrial manufacturing industries. The solution can be delivered both on premises and in the cloud.

core kpi of after sales service  SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as skills, location, customer preferences, and service commitments (as defined by contracts and SLAs). Using optimized schedules and automated processes, dispatchers can decide the most suitable resources for each task. SAP delivers its field service solution particularly to the high-tech, utilities, and industrial manufacturing industries. Read More

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection


Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data quality issues and allow an apples to apples comparison of vendor offerings.

core kpi of after sales service  illustrate the rank and score of the vendors for the overall model. Figure 5 is a radar diagram indicating the rank and score of the vendors for each of the sub modules. The radar diagram allows the selection team to identify the relative strengths and weaknesses of the vendors. The graph indicates that although Microsoft had the highest BestMatch Factor overall, its scores were not the highest in four out of the nine sub modules in the model. Exact Software took first place in CRM Analytics and e-CRM, Read More