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Abstract: Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently, deciphering the difference between ERP and PSA remains a challenge.
PubDate: 4/13/2006
Abstract: Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of ownership.
Abstract: Workplace privacy issues are increasing dramatically, along with related employee complaints and litigation. As companies struggle to control health care costs, increase productivity, and maintain company confidentiality, they become concerned with how employees spend their time away from work. Meanwhile, employees naturally have a strong desire to limit “invasion” of their personal lives. Just where do you draw the line?
Abstract: Procurement Outsourcing: The 10 Things Companies Really Want to Know draws upon recent discussions with dozens of companies that are exploring outsourcing services. Jason Gilroy and colleagues draw upon their years of procurement expertise to provide answers to common questions surrounding the outsourcing of procurement services.
Abstract: As business performance management (BPM) has expanded into virtually all areas of business, project managers have been broadening their soft management skills. Learn what project managers can borrow from BPM to streamline service delivery, optimize operations, and improve customer satisfaction.
Abstract: While Made2Manage reported a slim profit attributed mainly to a tax benefit, the latest revenue increase and a delivery of innovative initiatives might augur for the company’s return to more consistent profitability and prevailing over the current market malaise.
Abstract: Recently, SAP announced solid results for Q4 2001, in contrast to the current soft market. Although not all troubles seem to have been left behind, as can be seen from reduced license revenue, and while some may question SAP's justification of merging its two subsidiaries, a positive sign is that SAP has meanwhile become much more nimble to spar with any disturbance factors.
Abstract: Since the license revenue plunge in the US, a likely cascading economic slowdown worldwide, and SAP’s high stakes in struggling Commerce One happened much before the fatal September 11, one is only to wonder why SAP’s management woke up to reality and revised its projections so belatedly.
Abstract: Stampede 2002 has radiated moderate optimism within VARs and other attendees, in a sharp contrast with many other user or industry conferences where we have felt a generally somber, anxious, or at least subdued mood. Small wonder for this isolated ebullience, given that, despite the current soft market, both MBS and most of its partners are still operating well, are discussing closing new accounts, and even expanding.
Abstract: Successful business operations hinge on a company’s ability to maintain a high level of data availability. Database applications, such as Oracle, demand advanced data storage management to optimize application and data availability, as well as storage management capabilities. Discover a solution that can help deliver an enhanced backup, restore, and recovery regime that protects your vital data from soft and hard errors.
Abstract: Tempo Beverages, the second-leading Israeli beer and soft drink producer, importer, and distributor turned to Made4net's warehouse management system (WMS), WarehouseExpert, to consolidate all distribution operations into their central distribution center. Learn how Made4net's swift implementation saved Tempo from loss of inventory and a cumbersome paper-based system.
Abstract: Many companies find that traditional sales training methods have fallen short. The competitive levels of today's business environment demand new educational methods that can deliver advantage quickly and cost effectively. But how to cut through the clutter? Book learning, seminars, and lectures alone are too static! E-learning and web-based training are often irrelevant—or just plain boring. What to do?
Abstract: Corel Corporation today announced its first major Linux(r) OEM alliance, which will see its Linux operating system, Corel(r) LINUX(r), bundled with every computer motherboard package shipped worldwide by the PC Chips group of companies.
Abstract: Microsoft announces it is buying nearly 25% of the common shares of archrival Corel. Aside from giving Corel a much-needed infusion of funds, what does it mean?
Abstract: There is no one correct answer, both desktop office suites excel in specific areas and pale in others. The contents of this note target the generic corporate office employee who makes heavy use of a word processor, medium use of spreadsheets, and limited database and/or web development.