What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their utilization rates has become an important foundation for coordinating a full range of business activities amongst increasingly virtual teams both within and outside the four-walls.
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, MS Office , Corel Draw , Crystal Reports , etc., should be questioned, possibly during software demonstrations. More on a general note, professional service organizations and organizations with hefty IT staff are advised to familiarize themselves with the offerings of all relevant players. While the clear-cut PSA functionality scope is still a moving target, one should look for the following common functions: business development, opportunity management, qualification management, resource scheduling,