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Documents related to » corporate customer service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

CORPORATE CUSTOMER SERVICE: implementation | professional services incorporated | professional services industry | professional services ltd | professional services network | professional services organization | professional services organizations | professional services practice | professional services process | professional services recruitment | professional services rendered | professional services sales | professional services software | professional services solutions | professional services strategy | professional services
5/16/2005 12:00:00 AM

TEC Corporate Fact Sheet


CORPORATE CUSTOMER SERVICE: TEC Corporate Fact Sheet TEC Corporate Fact Sheet Source: Technology Evaluation Centers Document Type: Brochure Description: TEC Corporate Fact Sheet style= border-width:0px; />   comments powered by Disqus Source: Technology Evaluation Centers Learn more about Technology Evaluation Centers Readers who downloaded this brochure also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively Sales Process Map Best Practices for ERP Implementation
6/11/2010 10:48:00 AM

Duke Corporate Education (Duke CE)
Burdened by reporting and tax compliance issues with its legacy financials system, Duke Corporate Education (Duke CE) needed a replacement solution to support its structure of international subsidiaries, and address multicurrency operations and intercompany transactions. Learn how Technology Evaluation Centers (TEC) helped Duke CE accurately define its requirements, and develop a detailed and efficient project plan.

CORPORATE CUSTOMER SERVICE: Duke Corporate Education (Duke CE) Duke Corporate Education (Duke CE) Source: Technology Evaluation Centers Document Type: Case Study Description: Burdened by reporting and tax compliance issues with its legacy financials system, Duke Corporate Education (Duke CE) needed a replacement solution to support its structure of international subsidiaries, and address multicurrency operations and intercompany transactions. Learn how Technology Evaluation Centers (TEC) helped Duke CE accurately define its
4/30/2010 4:14:00 PM

Tectura Corporate Overview
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CORPORATE CUSTOMER SERVICE: Tectura Corporate Overview Tectura Corporate Overview Source: TECTURA Corporation Document Type: Brochure Description: ... Tectura Corporate Overview style= border-width:0px; />   comments powered by Disqus Source: TECTURA Corporation Learn more about TECTURA Corporation Readers who downloaded this brochure also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively Sales Process Map Best Practices for ERP Implementation Best Practices for
4/16/2010 1:30:00 PM

Plumtree Fuels Growth With New Corporate Portal Product
Plumtree Software recently released Plumtree Corporate Portal 4.0, a new version of its portal product with a significant number of new “gadgets” and increased functionality to allow constituents outside the organization to view relevant information. Plumtree’s partnership development has led to a sophisticated portal product with support for many business applications.

CORPORATE CUSTOMER SERVICE: Fuels Growth With New Corporate Portal Product Plumtree Fuels Growth With New Corporate Portal Product L. Talarico - November 17, 2000 Read Comments L. Talarico - November 17, 2000 Event Summary Corporate portal vendor Plumtree Software, Inc. has enjoyed extremely high revenue growth in its first two years of operation. The recent release of Corporate Portal 4.0 is sure to support further growth as corporate portal technology captures the attention of the Global 2000, and as products in this market
11/17/2000

Social Learning for Field Service Employees » The TEC Blog
Computing and SaaS Aras Corporate Blog ARIS BPM Blog Beyond PLM BlogERP Brandcentric blog CBR s blog Chief Pricing Officer CIO-Reinvented blog Clarity on PLM Connected Enterprise CPG Chatter CRM Intelligence & Strategy Dave Stein s Blog Deal Architect Denis Pombriant eCommerce Insights Enterprise 2.0 blog Enterprise Irregulars Blogs Enterprise Matters Event Processing Blog Evolving Excellence First Thing Monday blog Human Capitalist blog IBM Asset Management blog Inventory Optimization and Multiechelon Ir

CORPORATE CUSTOMER SERVICE: e learning, field service management, fsm, mobile workforce, remote workforce, social learning, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-06-2013

The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take.

CORPORATE CUSTOMER SERVICE: The Delivery of Enabling Software as a Service The Delivery of Enabling Software as a Service Source: Quocirca Ltd Document Type: White Paper Description: In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to
11/14/2006 4:37:00 AM

E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

CORPORATE CUSTOMER SERVICE: E-Business Customer Service Success at H.B. Fuller Company E-Business Customer Service Success at H.B. Fuller Company Olin Thompson - September 15, 2001 Read Comments Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to
9/15/2001

The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

CORPORATE CUSTOMER SERVICE: The State of Service Management The State of Service Management Source: MindShare Document Type: White Paper Description: This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. The State of Service Management
2/21/2013 5:38:00 PM

The Quaker Oats Company: A CHAMPS Customer Profile
Quaker Oats has been an icon in Cedar Rapids, Iowa (US) since 1901. In 1979, Quaker sought a system for the storeroom function and purchasing department, and selected CHAMPS. In 1991, the company implemented the CHAMPS maintenance management functionality. Its internal team interfaced CHAMPS with the existing accounts payable system, for seamless data transfer between the maintenance and accounting departments.

CORPORATE CUSTOMER SERVICE: The Quaker Oats Company: A CHAMPS Customer Profile The Quaker Oats Company: A CHAMPS Customer Profile Source: CHAMPS Software, Inc. Document Type: Case Study Description: Quaker Oats has been an icon in Cedar Rapids, Iowa (US) since 1901. In 1979, Quaker sought a system for the storeroom function and purchasing department, and selected CHAMPS. In 1991, the company implemented the CHAMPS maintenance management functionality. Its internal team interfaced CHAMPS with the existing accounts payable system, for
11/6/2006 9:46:00 AM

The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

CORPORATE CUSTOMER SERVICE: The Evolution of IT as a Service The Evolution of IT as a Service Source: N-able Technologies Inc. Document Type: White Paper Description: Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense
1/18/2010 8:30:00 PM


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