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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 corporate knowledge sharing


10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

corporate knowledge sharing  already exist on a corporate network, intranet or within an existing call center or help desk system. It’s important to note that experienced agents can certainly benefit from access to both structured knowledge and unstructured information because they’re more likely to be able to pinpoint a solution within an unstructured document. However, level 1 agents or end-users accessing the knowledge base through self-service, may not find these sources of unstructured information helpful because they don’

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Process Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today's leading ERP systems group all traditional company management functions (finance, sales, manufacturing, human resources) and include, with varying degrees of acceptance and skill, many solutions that were formerly considered peripheral (product data management (PDM), warehouse management, manufacturing execution system (MES), reporting, etc.). While during the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is "Such a beginning, such an end", and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, and subsequent software selection. This is the perfect time to create the business case and energize the entire organization towards the vision sharing and a buy in, both being the Key Success Factors (KSFs). Yet, these steps are very often neglected despite the amount of expert literature and articles that emphasize their importance.    

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Documents related to » corporate knowledge sharing

Stemming the Loss of Knowledge Capital: A Business Fix for Manufacturers


The clock is ticking for manufacturers to come up with a solution to the ongoing loss of knowledge capital. Their best hope lies in introducing knowledge management strategies across the enterprise—before it’s too late.

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Hummingbird Smells Nectar In The Corporate Portal Market


Hummingbird Ltd. is moving into the Corporate Portal market. Like others, it sees corporate portals as a mechanism to cross-sell existing Business Intelligence products. TEC takes a look at Hummingbird’s portal strategy and compares it to other vendors in the corporate portal space.

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Collaborative Analytics: Sharing and Harvesting Analytic Insights Across the Business


Sadly, a division exists between business analysts and IT—they often perform separate data-related duties. There are benefits for companies that unite business analytics with business intelligence. But the adaptive information cycle—a model linking the center-out approach of traditional data warehousing to the emergent prototyping typifying today’s analytic environment—is not as complex as it may sound. Learn more.

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Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

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Developing a Security-oriented Corporate Culture


JurInnov’s director of information systems and security provides a detailed analysis of why development of a security-oriented corporate culture is imperative for companies wishing to keep their electronically stored information secure.

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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection


Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data quality issues and allow an apples to apples comparison of vendor offerings.

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A Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion


In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive a solution from them assumes an ability to accurately express business requirements and business value within these tools. In this article, we explore the marriage of knowledge management and decision support in forming knowledge based selection systems and procedures that can assist in reducing the current appalling record of IT project failures. This is illustrated by the process to select a Personal Digital Assistant (PDA).

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Corporate versus Employee-liable


Every company that uses mobile devices as business tools is faced with this dilemma: purchase mobile devices under the corporate account (corporate-liable units [CLU]), or allow employees to purchase their own (employee-liable units [ELU]). To alleviate the management issues, some companies have opted for ELUs. But there is a danger in using ELUs as company business tools. Find out more.

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Leveraging On-demand, Software-as-a-service Analytics to Achieve Your Corporate Objectives


Traditional business intelligence (BI) systems generally require dedicated staff to generate meaningful analysis, but the analysis is still difficult to share. As a result, many managers and end users rely on simple spreadsheets, which require significant manual effort and provide limited insight. This white paper examines how today’s on-demand BI alternatives are addressing organizations’ rapidly evolving business needs.

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Innovations in IT: Driving Corporate Performance


Over the past several years, the priorities of IT teams have shifted. IT staff used to focus on building an integrated enterprise to optimize business processes. Today, an additional priority is extending the enterprise and improving engagement with customers, partners, and suppliers to maximize efficiency and take advantage of new opportunities. See how innovations in IT have allowed market leaders to extend their reach.

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