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Social Networks: How They're Turning CRM Upside Down
Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down

corporate social responsibility forum  and governance, and other corporate responsibility issues that are a little bit restraining. So you have a sort of a mixed bag in an industry like that. …The reality is that it's a peer-to-peer revolution, or evolution, to start, so it's a matter of which industries get smart. The biggest thing to me, besides high tech, is always going to be retail. Retail's going to be gigantic. The retail customer experience is a primary one, and is something we all do on a B2C level as individuals. That's where Read More
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Documents related to » corporate social responsibility forum


The Dawn of the GRC Era for XBRL


corporate social responsibility forum  and operational risk controls corporate social responsibility and transparency metrics issue and incident management taxonomy performance management reporting corporate policy and organizational strategy taxonomy The construction of XBRL standards in each domain will address information standards based on authorities with respect to policies and processes modeling regulatory authority guidelines for laws, rules, and regulations; references and translation procedures based on authority documents; object Read More
The G-word: Do Businesses Touting Green Really Practice What They Preach?
The word “green” these days is everywhere—especially in business. However, it’s difficult to know whether the environmental concerns of these businesses are

corporate social responsibility forum  (public opinion) ethics and corporate social responsibility (hard to evaluate, yet often present) culture, mission statement (stimulate and motivate employees) And Yet, Most Undertaken Strategies Are Still Reactive. Is It Really That Bad? A crisis is usually defined as the accumulation of serious incidents that represent major risks and that demand crucial decisions in an uncertain context and can usually lead to catastrophe. Nonetheless, for companies, major risks are difficult to anticipate and are Read More
Review: Profits with Principles


corporate social responsibility forum  years have passed since corporate social responsibility (CSR) made its entrance as a major issue for companies. Performance on social and environmental levels has also become important for organizations to consider. Since CSR’s inception, many initiatives have arisen. Businesses around the world have sought to take account of sustainable development to conform to the general trend across industries toward better management of global regulatory requirements and a reduction of environmental impact. On Read More
Atrion User Conference Highlights Need for Regulatory Compliance in PLM
The Atrion International User Group met in Montreal, Quebec (Canada) to discuss ways to improve regulatory compliance for their respective companies. At the

corporate social responsibility forum  discussed the value of Corporate Social Responsibility (CSR). Bill Phillips, director environmental health and safety compliance and corporate toxicologist for Ecolab, discussed the direct financial benefits of providing environmentally preferable products. So-called green products have provided increased sales to the government based on legislation requiring US government agencies to prefer the purchase of products that are friendlier to the environment. This buying trend has also spilled over into Read More
Developing a Security-oriented Corporate Culture
JurInnov’s director of information systems and security provides a detailed analysis of why development of a security-oriented corporate culture is imperative

corporate social responsibility forum  a Security-oriented Corporate Culture JurInnov’s director of information systems and security provides a detailed analysis of why development of a security-oriented corporate culture is imperative for companies wishing to keep their electronically stored information secure. Read More
Why Life Sciences Companies Should Engage on Social Media
While most industries are rapidly adopting social media to engage with customers, the life sciences companies remain typically balk at extending social presence

corporate social responsibility forum  Life Sciences Companies Should Engage on Social Media While most industries are rapidly adopting social media to engage with customers, the life sciences companies remain typically balk at extending social presence in a highly regulated environment. In view of recent Food and Drug Administration (FDA) guidelines on the responsibilities of life sciences companies monitoring social media, this paper intends to assist life sciences companies in determining the scope and potential impact of creating a Read More
Customer Relationship Management and Social Networks-They're Related How, Again?
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a

corporate social responsibility forum  those found in traditional corporate bureaucracies) is that the top of the heap tends to be naturally evolved and organic as opposed to the leaders in the bureaucracies that we know and love. Leaders in corporations are more often than not appointed based on their titles, not on their actual leadership skills. Equally intriguing is that these social hierarchies can be nested within a company as well as the personal side of human life. Now you may be asking, What does this have to do with CRM? Be Read More
Improving Customer Engagement with Social CRM
In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive

corporate social responsibility forum  Customer Engagement with Social CRM In a  previous pos t I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive value in CRM remain valid, they are far from being sufficient in the context of social CRM (SCRM). Yet most organizations need structure to conduct their activities. As far as CRM is concerned, the social aspect has brought to the surface what already existed but had been dodged by businesses, for a Read More
Mzinga's OmniSocial Engaged Continues the Social Business Platform Series
Mzinga has announced the release of OmniSocial Engaged—a social business platform that envisions fruitful interactions between organizations and their clients

corporate social responsibility forum  s OmniSocial Engaged Continues the Social Business Platform Series Mzinga has announced the release of OmniSocial Engaged—a social business platform that envisions fruitful interactions between organizations and their clients. The platform proposes several tools meant to drive website traffic, amplify customer and buyer loyalty, and increase customer satisfaction. For instance, OmniSocial Engaged allows businesses to design customized 'social ecosystems' to reflect their customers' needs and Read More
2013 TEC Market Report: Social Business Platforms
What do you get when social networking and business collide? According to CRM analyst Raluca Druta, you get an explosion of new ways to collaborate and innovate

corporate social responsibility forum  TEC Market Report: Social Business Platforms What do you get when social networking and business collide? According to CRM analyst Raluca Druta, you get an explosion of new ways to collaborate and innovate. Emerging social technology tools are inspiring software vendors to design social business platforms that are changing the way companies manage employees, develop products, and interact with customers. Download this report for an overview of the business need for social business platforms and a look Read More
Social Customer Suite
Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.

corporate social responsibility forum  Customer Suite Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. Read More
Outsourcing Corporate Tax Services
In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies

corporate social responsibility forum  Corporate Tax Services In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies should rely on proven specialists to address their tax compliance and payment needs. Read More
NeoModal Launches Corporate Ship On Promising Journey
NeoModal is completing work on an innovative combination of global logistics applications for shippers, transportation intermediaries, and carriers.

corporate social responsibility forum  Launches Corporate Ship On Promising Journey NeoModal Launches Corporate Ship On Promising Journey S. McVey - May 11, 2000 Event Summary NeoModal is a new competitor in the B2B collaborative landscape with a novel portfolio of applications that help participants in global transportation networks minimize costs and make best use of resources. Scheduled for completion in the next few weeks, its application suite will include NeoContract, NeoCargo, NeoStatus, NeoYield, and NeoMarket. The first four Read More

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