During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market malaise. SAP touts a multi-pronged answer to prevailing heterogeneous IT environments. The company is staking its future on five pillars - exchanges, portals and the three extended-ERP applications: customer relationship management (CRM), supply chain management (SCM), and product life-cycle management (PLM).
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