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Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

cost of application support  the Total Cost of Technical Support for Enterprise Applications Originally published - November 20, 2006 Enterprise software selection is a big decision for any organization. Licensing fees are costly, and choosing the software that matches the company’s business model can be a daunting decision. If the enterprise decides to go with a particular vendor, and the vendor does not deliver, the company will incur a large financial loss. Thus, when selecting an enterprise software solution, there are Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » cost of application support


The Many Flavors of Application Software Outsourcing
Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software

cost of application support  same time period, the cost of computer hardware and other infrastructure equipment has fallen as the price to performance ratio of each successive generation of equipment is better or faster than the previous and usually costs less or the same as the previous version. The net result is that overall IT department costs have increased dramatically, and now typically constitute a greater percentage of the overall budget than they did fifteen years ago. Hence, many CEOs are now looking to reign in those Read More
Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

cost of application support  maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk. Read More
Lowering Enterprise Software Total Cost of Ownership through an Enterprise Application Training Platform
More than any other factor, ineffective training is responsible for inflating total cost of ownership (TCO) for software investments. Ineffective training

cost of application support  Enterprise Software Total Cost of Ownership through an Enterprise Application Training Platform More than any other factor, ineffective training is responsible for inflating total cost of ownership (TCO) for software investments. Ineffective training approaches include starting too late; assuming go-live is the completion of the project; and failing to teach users about the processes the software is designed to support. Successfully lowering TCO means embracing e-learning, blended training Read More
The 2008 Handbook of Application Delivery: A Guide to Decision Making
IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on

cost of application support  that it increases the cost of the solution. A compromise is to rely on data from SNMP MIBs and NetFlow in small sites and to augment this with dedicated instrumentation in larger, more strategic sites. Another consideration is whether or not IT organizations should deploy software agents on end systems. One of the architectural advantages of this approach is that it monitors performance and events closer to the user's actual experience. A potential disadvantage of this approach is that there can be Read More
What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

cost of application support  they do lower the costs for enterprises and take out some of the sting of paying for S&M (including new product releases that are never implemented and used). Rapid consolidation has left a gap in the marketplace, whereby customers want support, but vendors are either not giving these customers what they need, or they are, but at a price that cannot be justified. For example, vendors hate supporting older versions of software, but that is what the majority of their customers have. Many customers have Read More
SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

cost of application support  MaxAttention. These services will cost a customer more than Enterprise Support, but the services that SAP can provide under these offerings are extremely valuable to all SAP customers. Unless a company is extremely confident that their SAP solution is being optimally managed on all levels, it would make a lot of sense to engage SAP’s AGS group to assist via one of these premium engagement services. As SAP must manage some 183,000+ customers, it would be difficult and costly to roll out the current Read More
The New Era of Mobile Intelligence: the Convergence of Mobile Computing and Business Intelligence
Computing is entering its fifth generation with desktop Internet applications giving way to a new generation of mobile Internet applications. As consumers

cost of application support  New Era of Mobile Intelligence: the Convergence of Mobile Computing and Business Intelligence Computing is entering its fifth generation with desktop Internet applications giving way to a new generation of mobile Internet applications. As consumers capitalize on the power of mobile devices, the same transformation is occurring in business. Learn how the convergence of business information and analytics with mobile technology is empowering business people in a way that was never possible—until now. Read More
Fear of the Unknown, the Art of War, and Competitiveness
It is not unusual to use the metaphor of war to construct theories of business competition—substituting competing vendors for the mortal enemy. But what about

cost of application support  of the Unknown, the Art of War, and Competitiveness A man goes to knowledge as he goes to war, wide awake, with fear, with respect and with absolute assurance. Going to knowledge or going to war in any other manner is a mistake, and whoever makes it, will live to regret his steps. The Teachings of Don Juan , Carlos Castaneda It is a natural human reaction to fear the unknown. Perhaps these feelings are a self-protecting mechanism, and necessary to maintain the s tatus quo , to preserve feelings of Read More
Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0
Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially

cost of application support  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new Read More
Hanging on the Telephone: Antivirus Cold-calling Support Scams
Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very

cost of application support  on the Telephone: Antivirus Cold-calling Support Scams Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security. Read More
Enterprise Application Solutions
Sonata has executed numerous projects for US and other international clients in areas ranging from co-product development and web-enabling solutions to re

cost of application support  Application Solutions Sonata has executed numerous projects for US and other international clients in areas ranging from co-product development and web-enabling solutions to re-engineering/platform migration to application maintenance. Sonata's key competencies are in the financial services, insurance, health care, and logistics sectors. Apart from the valuable person-years of experience gained, execution of these projects has reinforced the viability of Sonata’s offshore software development Read More
IDC and Webroot Present: Securing Enterprise Environments against Spyware-Benefits of Best-of-breed Security
The threat of spyware has risen to epidemic levels for many information technology professionals trying to protect their users and network. In response, many

cost of application support  and Webroot Present: Securing Enterprise Environments against Spyware-Benefits of Best-of-breed Security The threat of spyware has risen to epidemic levels for many information technology professionals trying to protect their users and network. In response, many security vendors are creating anti-spyware software to seek out spyware and eradicate it from the enterprise network. Webroot's Spy Sweeper Enterprise is just such a product. Read More
Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider
Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting

cost of application support  they do reduce the cost (and the pain) of paying for support (especially for new and unneeded product releases). In terms of the current lawsuit by Oracle against TomorrowNow and SAP (which, as a result, might deter prospective customers from opting for third-party service providers), Rimini Street believes the court case isn't really about the legality of third party support, but rather specific allegations regarding TomorrowNow's business practices. Specifically, Rimini Street refers to the alleged Read More

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