Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and by addressing that issue. An often troubling aspect of CRM implementations in the past is that the only way IT departments can achieve a full view of the customer is by integrating front-end, customer facing applications (e.g., contact management) with back-office systems, such as billing applications and financial ERP modules.
cost of ownership siebel sap
delivering a low total cost of ownership (TCO). Leading system integrators such as Cap Gemini Ernst & Young , Accenture , IBM Global Services and KPMG Consulting , and application integration server vendors including IBM , SeeBeyond , TIBCO Software , Vitria , and webMethods , have all committed technology and expertise to deliver the Universal Application Network. The most recent to join in was BMC Software on April 22. Siebel Systems believes it is positioned well to deliver this solution through its