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Abstract:
Customer service has long been an "island unto itself," where efficiency and volume—and not building customer relationships—have
reigned supreme. But priorities are changing. The mission now is to serve better, faster, cheaper—and to make more money in
the process. Best-in-class customer service or (...)
Excerpt related to
cost of revenue:
Tame the Two-headed Monster: Cost Efficiency and Revenue in Customer Service. Source: RightNow
Technologies. Document Type: White ...
Published:
2010-03-11
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Abstract:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts
of the organization, provides the opportunity to rethink e (...)
Excerpt related to
cost of revenue:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Servic...
Published:
2003-07-10
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Abstract:
In today's twenty-first century, global outsourced business world, the traditional and somewhat simplistic approaches used
to measure cost for sourcing decisions of direct materials fall short. (...)
Excerpt related to
cost of revenue:
In today's twenty-first century, global outsourced business world, the traditional and somewhat simplistic approaches
used to measure cost for sou...
Published:
2004-04-23
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Abstract:
Fourth Shift has been marking time. While Q3 2000 was almost breakeven due to a rigid cost curbing exercise, the unnerving
fact is the 24% license revenue decline compared to a year ago. (...)
Excerpt related to
cost of revenue:
Fourth Shift has been marking time. While Q3 2000 was almost breakeven due to a rigid cost curbing exercise, the unnerving
fact is the 24% license...
Published:
2000-11-14
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Abstract:
Great Plains has established itself as a global small-to-medium enterprises (SME) market leader. It now derives almost 20%
of revenue outside of the US market and has the potential of reaching $300 million in revenues in fiscal 2001. Its extensive
and efficient global indirect channel model that consists (...)
Excerpt related to
cost of revenue:
Great Plains has established itself as a global small-to-medium enterprises (SME) market leader. It now derives almost 20%
of revenue outside of t...
Published:
2000-10-05
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Abstract:
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits
from service operations. This will lead in turn to significant overall profit margins. (...)
Excerpt related to
cost of revenue:
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits
from service operations....
Published:
2006-08-15
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Abstract:
CRM, in its most straightforward definition, mandates that a company harmonize between a product/brand view of its business
and the all-important customer view. Many companies, hard as it is to believe, do not have a clear idea of who are their
most profitable customers. (...)
Excerpt related to
cost of revenue:
CRM, in its most straightforward definition, mandates that a company harmonize between a product/brand view of its business
and the all-important ...
Published:
2004-11-25
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Abstract:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the customer's total experience, and provides little information for planning. The solution is to reorient
performance metrics to become value-driven. (...)
Excerpt related to
cost of revenue:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the c...
Published:
2006-03-20
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
cost of revenue:
... User Recommendations. Evaluate the value of SLM in your business in terms of increased service revenue,
decreased cost, and increased customer satisfaction; ...
Published:
2003-06-11
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Abstract:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply
chain management (SCM) of spare and replacement parts. (...)
Excerpt related to
cost of revenue:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain
management (SCM) of...
Published:
2005-07-28
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Abstract:
PeopleSoft is currently developing the PeopleSoft Business Network (PSBN), which should incorporate business transactions,
knowledge and analytical tools within and beyond enterprise boundaries. PSBN and EPM initiatives have the potential to increase
revenues, however the coveted 50%+ annual growth is no (...)
Excerpt related to
cost of revenue:
PeopleSoft is currently developing the PeopleSoft Business Network (PSBN), which should incorporate business transactions,
knowledge and analytica...
Published:
1999-09-01
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Abstract:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and other overhead costs, transporters often face the prospect of providing their services at lower rates. How can
transporters survive in such a difficult business c (...)
Excerpt related to
cost of revenue:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and oth...
Published:
2008-02-06
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Abstract:
SSA's Portfolio strategy is to surround its core ERP products with best-of-breed 3rd party enterprise applications and provide
system integration services and support around it. SSA will gradually transform itself into a systems integration provider,
as opposed to a pure ERP vendor, within the next 3 yea (...)
Excerpt related to
cost of revenue:
SSA's Portfolio strategy is to surround its core ERP products with best-of-breed 3rd party enterprise applications and
provide system integration ...
Published:
1999-10-01
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Abstract:
There is, at long last, an upbeat announcement from Intentia. It has all but turned the corner, with both a new product portfolio
and a rapid increase in license revenue. The company finally seems to be achieving expansion concurrently with achieving profitability. (...)
Excerpt related to
cost of revenue:
There is, at long last, an upbeat announcement from Intentia. It has all but turned the corner, with both a new product portfolio
and a rapid incr...
Published:
2001-03-16
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Abstract:
Rainbow Technologies' revenue for its Internet Performance and Security division is up 620% from last year. This increase
is due primarily to revenues brought in by its CryptoSwift product line. (...)
Excerpt related to
cost of revenue:
Rainbow Technologies' revenue for its Internet Performance and Security division is up 620% from last year. This increase
is due primarily to reve...
Published:
2000-06-12
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Abstract:
The decision to support older releases is like any other business decision, it is all about the money and profitability.
If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may
be sugar-coated with pronouncements about doing what is good (...)
Excerpt related to
cost of revenue:
The decision to support older releases is like any other business decision, it is all about the money and profitability. If
the vendor can make mo...
Published:
2003-12-17
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Abstract:
On November 23, QAD Inc. reported that its total revenue for the third fiscal quarter ended October 31, 1999, rose 56 percent
to $56.7 million, from $36.4 million in the same quarter last year. License revenue was $20.6 million, an increase of 21 percent
compared with $17.1 million in the prior-year peri (...)
Excerpt related to
cost of revenue:
On November 23, QAD Inc. reported that its total revenue for the third fiscal quarter ended October 31, 1999, rose 56 percent
to $56.7 million, fr...
Published:
1999-12-01
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Abstract:
After decades of father-son stewardship, Deltek has been transformed by a New Mountain Capital LLC majority capital investment.
Already a recognized enterprise resource planning leader for North American project-based businesses, Deltek is now looking
to strengthen its global position. (...)
Excerpt related to
cost of revenue:
After decades of father-son stewardship, Deltek has been transformed by a New Mountain Capital LLC majority capital investment.
Already a recogniz...
Published:
2006-07-11
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Abstract:
Oracle is one of the first software companies to implement the Internet computing model for developing and deploying enterprise
software across its entire product line. CRM and strategic procurement will be significant contributors to Oracle Applications
sales revenue (up to 35% within next 3 years), whe (...)
Excerpt related to
cost of revenue:
Oracle is one of the first software companies to implement the Internet computing model for developing and deploying enterprise
software across it...
Published:
1999-09-01
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Abstract:
The core components of a retail information system are inventory management, inventory optimization, revenue management,
sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise
resource planning, customer relationship management, and war (...)
Excerpt related to
cost of revenue:
The core components of a retail information system are inventory management, inventory optimization, revenue management, sales
management, and rep...
Published:
2006-03-13