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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 costomer complaints


10 Keys to Selecting the Right Employee Compensation Software
To get around the limitations of their existing payroll systems, many companies are still using spreadsheets and homegrown applications for compensation

costomer complaints  compensation software,incentive compensation,compensation plans,software compensation,compensation data admin,link performance and compensation

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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@Home Scans Own Customers


@Home has been scanning their own customers to see if they are running news or webservers. If you're one of their spam happy customers, cut it out. If you've been a past victim of spam coming through their networks, hopefully some good will come out of this.

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Antivirus Software: Market Review


Computer viruses are spreading through the Internet at an unprecedented rate and the antivirus market is now a $3 billion (USD) a year industry. This report measures the financial health and product quality of four key industry players: Symantec, McAfee, Computer Associates, and Trend Micro.

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PeopleSoft Building Muscles To Overcome The Rough Patch Part 3: Target Markets, Alliances, & Competition


In PeopleSoft’s case, the fact remains that it is still the best-attuned offering (in terms of pricing, vertical extensions, customizability, professional service approach, etc.) to the needs of large, service-oriented enterprises, or for ‘greenfield’ sites. However, to put things in the right perspective, one should bear in mind that PeopleSoft’s license revenue in 2001 was still less than the corresponding revenue in 1998, back when the company was only a HRMS/ERP player.

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Case Study: TrailTech Inc.


Since 1985, TrailTech Inc. has provided the agriculture, construction, and transportation industries with state-of-the-art trailer equipment. However, inaccurate bills of materials (BOMs) were causing bottlenecks, missed delivery dates, and substandard productivity. After TrailTech implemented an enterprise resource planning (ERP) system that created real-time BOMs and eliminated bottlenecks, customer complaints of delinquent deliveries reduced dramatically, improving stress levels throughout the plant.

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Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

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Information Security Firewalls Market Report Part One: Market Overview and Technology Background


The firewall market is a mature and competitive segment of the information security market. With numerous vendors and firewalls in all price ranges choose from, IT decision makers should be especially selective. This report presents a market overview and some criteria for selecting products from the long list of contenders.

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Reference Guide to Discrete Manufacturing ERP Software Functions and Features


This reference guide provides insight into the discrete manufacturing ERP features and functions currently available on today’s market. It will help you determine which ERP features are a high priority for your organization, and which features are a lower priority.

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Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply


Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are and how to apply them.

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Customer Relationship Management: Evolution, Not Revolution


Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

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TurtleSpice ERP! (Week 6)


Welcome to TurtleSpice ERP! We’re following one company’s software selection process, from beginning to end—with a twist: It’s up to you to make sure comptroller Mike Chelonia stays on track and selects the right ERP system for the company. Cast your vote at the bottom of this post, and next week I’ll move the scenario forward based on the winning answer. The story so far: Mike

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