X
Browse RFP templates
Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the success of your software selection project.
Browse Now


Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 courier service


SAP Starts Pushing - “Politely”
SAP and BackWeb Announce Strategic Alliance To Bring New Push Technology to mySAP.com™ Marketplace For Complex RFPs and RFQs.

courier service  each vendor, currently via courier either in paper format or on CD digital media. The process often includes frequent updates based on design changes by the buyer or suggestions by potential vendors. mySAP.com leverages more than 20,000 SAP installations and more than 10 million users including those in their partner ecosystem. Combining push technology with the mySAP.com solution bolsters SAP's offering and adds a new level of functionality to the Marketplace. We can expect similar moves by vendors

Read More


Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

Evaluate Now

Documents related to » courier service

Logistics.com Might Prove An Internet Success Story After All- Part 2: Market Impact


By being able to address the needs of all stakeholders across the board from shipper to transport provider, and with the marketplace/private trading exchange (PTX) tool in the middle, Logistics.com can connect trading partners at various levels.

courier service  com Might Prove An Internet Success Story After All- Part 2: Market Impact Logistics.com Might Prove An Internet Success Story After All Market Impact  The news from Logistics.com breathes an air of hope not only to embattled dot-com companies, but also possibly to the entire business community that has been particularly disconcerted with the latest economic and stock market slump especially in the wake of the terrorist attack on the WTC and the Pentagon. It is encouraging to see that, despite Read More

Maintenance Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits


For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features one should examine in order to maximize web site visits. Reprinted with permission from Plant Engineering and Maintenance magazine.

courier service  CD by mail or courier. Maintenance knowledge base One of the potentially more useful sections deals with providing information about general maintenance management practices. For example, information about reliability-centered maintenance, how can predictive maintenance save money and what are the advantages and disadvantages of centralized warehousing? In some cases, CMMS vendors produce white papers, which are pronouncements about new technology that's being considered or new techniques for getting Read More

Panasonic Selects Brooktrout for Voice Messaging Platform


Through a strategic partnership with Brooktrout Technologies, Panasonic has acquired the necessary voice and fax technologies to saturate the market with competitively priced, unified messaging products that will strongly challenge Lucent Technologies Octel Messenger system.

courier service  messaging platforms. Panasonic's PanaVOICE(R) Courier(TM) product family delivers feature-rich voice and unified messaging solutions that meet customers' requirements for low cost and scalability. Market Impact Panasonic has long been recognized as a leader in inexpensive electronic instruments, ranging from microwaves to telephones and fax machines. Through a strategic OEM partnership with Brooktrout Technologies, Panasonic has acquired the necessary voice and fax technologies to saturate the market Read More

How Bar Codes Can Optimize Data Recording and Information Analysis


Bar code technology allows users to analyze information to develop more accurate maintenance, personnel, and financial planning. In particular it can hasten the data recording processes in a maintenance system, as seen in its use in the aircraft maintenance process.

courier service  used in product distribution, courier services, and point of sales (POS). However, it can also be particularly useful in maintenance processes, though its application in some industries, such as aerospace is not as well known, especially in Mexico and Latin America. In order to better understand the application of bar code technology in maintenance processes, we must first understand that it is a form of automatic data collection. In the case of aircraft maintenance, it can produce a series of records Read More

Delivering Superior Customer Service through Multiple Channels


Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

courier service  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what's the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You'll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

courier service  Leader in Service Management Tackles Multidimensional Growth Over the last few years, we have followed Servigistics on its quest to become a full-fledged service lifecycle management (SLM) platform. Founded in 1999, the company was initially a service parts planning and optimization (SPP/O) specialist, helping service organizations reduce service inventory levels while maintaining or improving fill rates and service level commitments. In 2004, Servigistics acquired ProfitScience , a then-leading provider Read More

Epicor for Service Enterprises


Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and project accounting of over twenty years. Version 8.0 offers groundbreaking use of XML Web service and Microsoft .NET technology. The current release, Epicor for Service Enterprises 8.1, adds enhanced project portfolio management (PPM), contingent workforce management, and advanced collaboration and customization capabilities, all enabling greater planning, performance, and execution.  

courier service  for Service Enterprises Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and Read More

IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report




courier service  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More

The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

courier service  CRM,online,Epicor,self-service,clientele,customer Read More

Service Supply Chain Strategies to Increase Corporate Profitability


This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.

courier service  Supply Chain Strategies to Increase Corporate Profitability Abstract The last decade has witnessed a substantial shift in emphasis on the part of many OEM manufacturers, from a focus on the products they produce to a concentration on their customers and the value that their customers derive from ownership and use of these products after the initial product sale. The importance of service is made clear in a recent AMR survey 1 of manufacturing companies which revealed that service represents 24 Read More

Differentiation through Service Excellence


With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

courier service  through Service Excellence Differentiation through Service Excellence If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol SAP. Source : SAP Resourc Read More

Self Service Business Intelligence


Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution.

courier service  Service Business Intelligence Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and Read More

Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

courier service  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More

Understanding Reverse Logistics in Field Service Management


This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper.

courier service  Reverse Logistics in Field Service Management This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More