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How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

cpp great plains  achieve great profitable customer experience,achieve,great,profitable,customer,experience,great profitable customer experience,achieve profitable customer experience,achieve great customer experience,achieve great profitable experience,achieve great profitable customer. Read More
Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational perf...
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Documents related to » cpp great plains


Everything You Ever Wanted to Know About LMS But Were Afraid to Ask-Well Maybe Not Everything!
Today, if a company wants to retain its employees, it must take great strides to make their jobs more rewarding. To give their employees the learning experience

cpp great plains  You Ever Wanted to Know About LMS But Were Afraid to Ask-Well Maybe Not Everything! As the 1977 Trooper song says We're here for a good time, not a long time , and while the song was referring to living rather than working, the latter part of the lyric certainly holds true for today's workforce. People just don't stay at one job for very long anymore. For many organizations, gone are the days of simply hiring an employee, giving them a half decent salary with a few perks, and hoping like hell Read More
Increasing Agility and Decreasing Change Life Cycle Timeframes in SOA-based Systems
While service oriented architecture (SOA)-based systems are great for re-using the existing IT infrastructure to implement newer business processes, they only

cpp great plains  Agility and Decreasing Change Life Cycle Timeframes in SOA-based Systems While service oriented architecture (SOA)-based systems are great for re-using the existing IT infrastructure to implement newer business processes, they only help IT professionals. Thus, an SOA-based system is a technical answer to a business challenge—but in order to help businesses react to business changes, existing business rules management system (BRMS) technology should be included in the mix. Read More
Social CRM-¡Viva la Revolución!
Customer relationship management (CRM) has had a great impact on the social media revolution. Or was it the other way around? Of the many types of software

cpp great plains  CRM-¡Viva la Revolución! Customer relationship management (CRM) has had a great impact on the social media revolution. Or was it the other way around? Of the many types of software solutions catering to businesses, CRM software has been the most attuned to the rise of social platforms. CRM resides in the attitudes and perception of people and what they acquire, individually or as a group. Social media is the place where people pride themselves with what they can afford. The marriage between social Read More
Forever 21 Selects Kronos for Global Workforce Management
Kronos Inc., a provider of workforce management (WFM) software, keeps on posting great results due to growth in cloud deployments and brand new customer wins

cpp great plains  21 Selects Kronos for Global Workforce Management Kronos Inc. , a provider of workforce management (WFM) software, keeps on posting great results due to growth in cloud deployments and brand new customer wins. Regarding the latter, Forever 21 , a specialty retailer of clothing and accessories,  selected Kronos as its global WFM solution  to address multinational needs and standardize its brand experience delivery across the world. Forever 21 will use Kronos time and attendance (T&A) and forecasti Read More
IT Service Management Metrics that Matter
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers

cpp great plains  Service Management Metrics that Matter Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives. Read More
Rethinking Payroll Outsourcing in a Healthcare Organization
Outsourcing payroll can seem like a great idea, but giving control of your payroll data to an outside organization can cause more headaches than it takes away

cpp great plains  Payroll Outsourcing in a Healthcare Organization Outsourcing payroll can seem like a great idea, but giving control of your payroll data to an outside organization can cause more headaches than it takes away. Read this white paper from StarGarden to uncover facts and myths about outsourcing payroll, and to learn the five warning signs that you need a new payroll system. Read More
Beyond Talent Development: Managers as Talent Leaders
There’s a war going on, and many companies are fighting it—and losing. It’s a war to attract and retain great talent. While projected economic growth is fueling

cpp great plains  Talent Development: Managers as Talent Leaders There’s a war going on, and many companies are fighting it—and losing. It’s a war to attract and retain great talent. While projected economic growth is fueling demand, companies of all sizes are finding it difficult to get and keep skilled employees. What can be done to stop this talent crisis? Organizations must make talent management a top priority. Find out how this simple tactic can lead your organization to victory. Read More
Great Plains on a Shopping Spree
On January 6, in an effort to expand its customer base and reseller partner channel Great Plains, a provider of financial management software for midsize

cpp great plains  Plains on a Shopping Spree Event Summary On January 6, in an effort to expand its customer base and reseller partner channel Great Plains, a provider of financial management software for midsize businesses, announced it plans to acquire RealWorld Corp., a developer of accounting and business solutions. Through the acquisition, Great Plains expects to add over 20,000 mid-market customers and expand its channel capacity through RealWorld's partner network. Great Plains will gain over 65 team members Read More
When Passwords Aren't Enough: The Need for Strong Online Authentication That Is Easy to Use
For public-facing Web sites or those with a large consumer audience, finding a way to implement strong security that is easy to use is a great challenge. This

cpp great plains  Passwords Aren't Enough: The Need for Strong Online Authentication That Is Easy to Use For public-facing Web sites or those with a large consumer audience, finding a way to implement strong security that is easy to use is a great challenge. This paper examines the security threats associated with weak authentication practices on the Web, why businesses need to strengthen online authentication, and new approaches for delivering one-time passwords and two-factor authentication. Increase your Web site Read More
CMMS Templates for Effective Implementations
Despite all of these great advances in our work environments the great majority of plants and industrial organizations continue to operate in a reactive state

cpp great plains  Templates for Effective Implementations The Modern Maintenance Environment As we commence the 21st century the burden of providing maintenance services to any organization has grown successively more and more difficult. Yet the technologies to support us today are also greater and more advanced than they ever were. Today we have a greater knowledge base and range of technical and methodology based tools than we have ever possessed. The level of education has far surpassed the level that it was 30 Read More
9 Savvy Ways to Reduce the Cost of Your Existing Enterprise IP Telephony Network
Enterprise internet protocol (IP) telephony has proved to be a great communication tool to unite distant employees in a solid team, to reduce costs for

cpp great plains  Savvy Ways to Reduce the Cost of Your Existing Enterprise IP Telephony Network Enterprise internet protocol (IP) telephony has proved to be a great communication tool to unite distant employees in a solid team, to reduce costs for international calls, and to improve productivity. Moreover, there are many ways to make enterprise IP telephony network usage even more attractive. Learn five effective ways to reduce expenses for paid calls; four valid tips to decrease costs for IP telephony network ownership Read More
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information

cpp great plains  to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive Read More
A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)
Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult

cpp great plains  SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall) This article has gone through several twists: it was initially conceived as an examination of the Makana product line in early 2009. I changed tack upon Makana’s acquisition by Salary.com during the second half of that year. The latest plot turn in the Makana saga is a recent e-mail I received from a Salary.com representative, issuing a no-comment with respect to Makana, as Salary.com Read More
The TM Group
Who is The TM Group? Since 1984 , The TM Group has been providing cutting-edge business solutions to small and medium sized businesses in the Great Lakes area

cpp great plains  TM Group Who is The TM Group? Since 1984 , The TM Group has been providing cutting-edge business solutions to small and medium sized businesses in the Great Lakes area. The TM Group is uniquely qualified to provide your company software and services in the areas of Accounting and Finance, Customer Relationship Management, E-Commerce, Human Resources, Manufacturing, Project Accounting and Supply Chain Management. The TM Group provides integrated e-business solutions to help you maximize efficiency Read More

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