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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 cracks


Falling through the Cracks: The Hidden Issue That May Be Crippling Your Sales, Marketing, and Customer Service Databases
The contact database sits at the heart of any successful customer relationship management (CRM) program. Indeed, most CRM efforts aim at improving revenues

cracks  through the Cracks: The Hidden Issue That May Be Crippling Your Sales, Marketing, and Customer Service Databases The contact database sits at the heart of any successful customer relationship management (CRM) program. Indeed, most CRM efforts aim at improving revenues based on the contact database. But what about the information that never made it into the database at all? The investment in these leads will often be lost—and the sales may go straight to the competition.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » cracks

Does Microsoft Have Something Against 64-Bit Processors?


More cracks appear in the Wintel duolith, as Linux appears to be the first OS “ready for prime time” on Intel’s 64-bit “Itanium” processor. Despite Microsoft’s statements to the contrary, Linux may also be the only 64-bit OS on Itanium for awhile.

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What's Wrong With Application Software? - A Possible Solution? What Is It, Why And How Does It Fit Into Your Future


The series, 'What's Wrong With Application Software' explored key challenges found in enterprise applications and also discussed the characteristics of next generation architectures that would provide better support for applications. Once such solution, model based architectures, deserves to be on an enterprise's 'technologies to watch' list.

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Straight Up on Leads Management


No, I'm not about to launch into a Paula Abdul cover (I won't even dignify that with a link). Lead generation is a process that uses information to create interest in an enterprise's products or services. It's end objective is to generate sales. Several steps are involved in this marketing process. Before a company begins, it needs to define the market that its product or service caters too,

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How Do I Find the Right CRM for My Business?


Most small businesses uses email and Excel to track customers, and it's easy to see why, as the cost is low and most employees are familiar with email and spreadsheet functionality. But, the problem comes when you need to scale up your system, or want to do more with your data.

If you have a goal beyond just maintaining the status quo, and want to support growth and keep your customers happy, a CRM application may be what you need. A CRM application can improve collaboration, productivity, and efficiency so that you can effectively maximize revenue and provide the best possible experience to your customers.

Read this white paper to learn some warning signs that it's time to move up to a customer relationship management (CRM) solution, including missed sales, missed deadlines, and tasks and responsibilities falling through the cracks.

It also includes questions to ask yourself before choosing a CRM solution, including getting clear about your goals and objectives of a CRM application and determining what processes need to be implemented and fixed, as well as looking into the basics, such as who will use the CRM system, and what other technologies the CRM system needs to work with.

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Reducing Turnover and Managing Change: How Retailers Can Benefit from a New Approach to Training and Talent Management


This paper examines how a talent management system (TMS) that integrates learning, performance management (PM), compensation, development, and succession planning can make a bottom-line difference in a retailer’s ability to reduce turnover, manage change, and achieve strategic goals. It also examines how retailers are using software-as-a-service (SaaS) solutions to make optimum use of budgetary and staff resources.

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Sage Saleslogix Guidebook


If you’ve already implemented Sage Saleslogix for your customer relationship management (CRM) process and CRM analytics needs, this guidebook can help you achieve more value. And if you’re considering Saleslogix for your new CRM solution, you’ll learn best practices, including how to integrate and customize; how to move from sales to support, service, and marketing; and how to think strategically about training.

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Giving a Business Process Management Edge to Enterprise Resource Planning


By providing business process management functionality, Exact hopes to bring competitive enhancements to enterprise resource planning systems used by small and medium businesses.

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Two Force.com Apps Joining Forces at Dreamforce 2010


One of the major takeaway messages from salesforce.com’s recent Dreamforce 2010 conference was the company’s diversification within the platform-as-a-service (PaaS) space. Namely, during their keynote presentations, the company’s executives admitted publicly to the Force.com platform’s proprietary nature (i.e., the non-mainstream Apex language), which made them decide

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Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3


In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular, my initial reaction to Salesforce Chatter (a.k.a. Collaboration Cloud) was tepid when it was introduced at the Dreamforce 2009 conference. However, a few months have passed and this period has helped salesforce.com craft the much clearer

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