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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

CREAT AN ACCOUNT: efficiency but can also create opportunities for real customer “stickiness” and business growth. As indicated by Jonathan Byrnes, a prominent customer service thought leader and author, service innovation and growth requires proactive account management and intimate customer understanding. Today, leading companies are redefining customer service . Phrases like “building a relationship with the customer,” and “understanding the customer better than the customer understands herself” underscore
7/2/2008 10:52:00 AM

An ASP With Healthy Vitals
Healtheon/WebMD to Invest up to $100 million in InfoCure's VitalWorks.com Subsidiary.

CREAT AN ACCOUNT: An ASP With Healthy Vitals An ASP With Healthy Vitals A. Turner - February 28, 2000 Read Comments Event Summary InfoCure Corporation (Nasdaq:INCX) announced that Healtheon/WebMD (Nasdaq:HLTH) has agreed to invest up to $100 million in InfoCure s newly formed subsidiary VitalWorks.com. Healtheon/WebMD will immediately purchase $10 million in cash convertible preferred stock with an additional $90 million ($40 million in cash and $50 million of Healtheon/WebMD common stock) invested at the completion of
2/28/2000

Web-Based Account Receivable Management Application for Electronic Invoice Payment Presentment (EIPP)
Adopting on-line payment systems can help businesses improve cash flow and save time and money. Inovium’s integrated, web-based account receivable management application for electronic invoice payment presentment is one such system.

CREAT AN ACCOUNT: to Handle Change by Creating the Right Road Map for Your Talent Journey TEC 2013 Supply Chain Management Buyer’s Guide TEC 2013 CRM Buyer s Guide for Medium and Large Enterprises
2/18/2006 2:31:00 PM

Sage SalesLogix v7.5.2: An Overview » The TEC Blog
new version’s enhancements were created to encourage customers to try the Web version. In order to migrate from LAN to Web, a Migration Tool is available, but users should be aware—there are some limitations to the tool. • Fields for contracts do not use the currency format. • Combo boxes will not show as a date format when converted. • Non-visual controls (e.g., timers, pop-up menus) do not convert. All this, and more, can be reviewed by anyone who would like to learn more about SalesLogix

CREAT AN ACCOUNT: CRM, Mobile, new version, Sage, SalesLogix, v5.6, v7.5.2, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-01-2010

An Enterprise Approach to Sarbanes-Oxley Compliance
As is generally the case with such issues as the US Sarbanes-Oxley Act (SOX), the quick fix is often too good to be true. Leading companies are thus using SOX as an opportunity to restructure the way they run their business. What’s more, they’re finding they already have much of what they need—including the right people, processes, and technology.

CREAT AN ACCOUNT: to Handle Change by Creating the Right Road Map for Your Talent Journey TEC 2013 Supply Chain Management Buyer’s Guide Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
2/7/2007 9:18:00 AM

Why Selecting an ERP System Is Like a 12-Step Recovery Program » The TEC Blog
ERP selection translation : Creating the business case for a new ERP system. For “God,” substitute “ERP system.” [Warning: do NOT substitute “CEO” for “God.” That’s just foolishness.] Step 4 “… made a searching and fearless moral inventory of ourselves.” ERP selection translation : Interviewing your stakeholders. Step 5 “… admitted to God, to ourselves, and to another human being the exact nature of our wrongs.” ERP selection translation : Business process modelling, part

CREAT AN ACCOUNT: ERP Anonymous, How To, humor, Software Selection, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
12-08-2008

What Do Companies Want from an ERP System?
In the new TEC 2011 Market Survey Report: What Organizations Want in ERP for Discrete Manufacturing, you'll learn the top priorities of manufacturi...

CREAT AN ACCOUNT: What Do Companies Want from an ERP System? What Do Companies Want from an ERP System? In the new TEC 2011 Market Survey Report: What Organizations Want in ERP for Discrete Manufacturing , you ll learn the top priorities of manufacturing operations based on over 11,000 online software evaluation requests. Knowing how companies like yours are deciding on ERP systems can help you better understand your needs and options. And help make your own ERP selection process simpler and more successful. You ll
8/26/2011 10:02:00 AM

Fill er Up, Check the Battery and Sell Me an iMac
Ten Square will be delivering digital content to a gasoline pump near you. And that’s only the beginning.

CREAT AN ACCOUNT: making delivery both a creative and a technological problem. Finally, whatever message is delivered to a screen has to be successful in an environment that is usually distracting and has to reach a consumer who has little time and is involved with some other task. Ten Square has addressed these issues by building a network with the capability to manage, schedule, and deliver messages. They partner with hardware vendors to deliver to the various hardware platforms. They do extensive research of user
7/11/2000

Manufacturing Strategy: An Adaptive Perspective
Adaptive manufacturing enables companies to produce goods efficiently and manage variability proactively. However, it must be managed as an end-to-end, closed-loop process with tight linkages between manufacturing applications, adjacent enterprise applications, and—most importantly—the technology behind these applications. Such integrated networks enable the process visibility and collaboration capabilities that, ultimately, are the key to building an adaptive manufacturing enterprise.

CREAT AN ACCOUNT: to Handle Change by Creating the Right Road Map for Your Talent Journey Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
10/19/2006 11:06:00 AM

An Introduction to Load Balancing
An Introduction to Load Balancing. IT Guides and Other Software to Use In Your Dynamic System and to Load Balancing. Is it possible for a business to ensure uninterrupted, secure, and high-performance access to network-based business applications and web sites? Yes. With network load balancers, user requests are evenly distributed among available servers so that individual servers do not become overwhelmed. Learn about the basics of load balancing and how it can improve the performance and security of your business applications.

CREAT AN ACCOUNT: to Handle Change by Creating the Right Road Map for Your Talent Journey How to Use Projects to Master Asset Management An Introduction to Load Balancing If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The load balancing (LB) feature distributes client requests sent to the system across several servers to optimize resource utilization. In a real-world scenario, a limited number of servers can provide service to a large number of
1/15/2008 8:57:00 AM

How to Select an Intranet Search Engine
A good search engine ensures that users find what they re looking for, the first time, regardless of the format or location of the information. This makes a wide variety of information available to your employees, without the need for complex navigation systems or filing conventions. Read this white paper to find out how to select an intranet search engine that addresses your needs—and use our 12-step checklist to do it.

CREAT AN ACCOUNT: How to Select an Intranet Search Engine How to Select an Intranet Search Engine Source: ISYS Search Software Document Type: Checklist/Guide Description: A good search engine ensures that users find what they re looking for, the first time, regardless of the format or location of the information. This makes a wide variety of information available to your employees, without the need for complex navigation systems or filing conventions. Read this white paper to find out how to select an intranet search
10/12/2007 1:02:00 PM


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