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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 create a dfd


6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

create a dfd  Agents Key #3 - Create a Single View of the Customer Key #4 - Customer Process Management Drives Efficiency Key #5 - Leverage the Internet with Care Key #6 - Apply Meaningful Metrics When applied together as a cohesive solution, these key elements enable an organisation to unlock the lifetime value of their customers and build an outstanding referral platform for future growth. Key #1 - Customer Culture is Crucial When creating an outstanding customer experience, technology can go a long way towards

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Configure Price Quote (CPQ)

Configure, price, and quote (CPQ) solutions (sometimes known as quote-to-order, or Q2O, systems) help drive sales effectiveness by supporting configuration and pricing activities and the generation of quotes that occure during the sales process. CPQ solutions create accurate and professional sales quotes for complex, custom-engineered or customizable products while streamlining core processes and lowering costs. Common features of CPQ software include product catalog and pricing functionality, product visualization, and support for channel sales.  

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Documents related to » create a dfd

A Tale of a Few Good SCM Players - Part 3


Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan was the epitome of a well-managed supply chain management (SCM) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company set the industry standard for the

create a dfd  did is the following: Create great opportunities to reinvigorate the Manugistics base through JDA's commitment and investment; Leverage the solid and highly scalable Manugistics architecture as the go-forward platform for JDA; Expand JDA's ability to address the end-to-end supply chain from retailer all the way back through the manufacturer/supplier, and Provide the combined market leadership and leverage--opening up greater retail sector leverage and opportunity for Manugistics and a greater Read More

Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis


An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.

create a dfd  drive ongoing interactions to create a full customer life cycle. Postsale service, loyalty programs, customer support, and channel partners play an important role in customers' use of products and should form an integral part of this life cycle. Colgate-Palmolive Industry: Consumer products Summary Colgate-Palmolive Company is a global provider of consumer products that make lives healthier and more enjoyable in more than 200 countries and territories. The company focuses on strong global brands in its Read More

A Firewall is Cheaper Than a Lawyer


eBay's motion for a preliminary injunction to limit Bidder's Edge online auction search engine from linking to their site, may set precedents for future interstate web links. On the other hand, proper implementation of a firewall makes the whole case a moot point.

create a dfd  Firewall is Cheaper Than a Lawyer A Firewall is Cheaper Than a Lawyer L. Taylor - May 15, 2000 Event Summary On Friday, April 14, the Federal District Court in San Jose, California held a hearing on eBay's motion for a preliminary injunction to limit Bidder's Edge, an online auction search engine, from linking to eBay's website. In an open letter dated April 20th to its user base, President and CEO of Bidder's Edge, Jim Carney, defended his position stating that, we remain confident in the correctness Read More

The Benefits of a Software Selection Project-Even when Management Imposes a Decision


The Project Delivery Group (PDG) here at Technology Evaluation Centers (TEC) works closely with our clients to assist and guide them through the process of evaluating and selecting their business software solutions. Over the years, this group has witnessed the multitude of issues and hurdles that can arise—oftentimes unexpectedly—during those selections and has become adept at helping its clients

create a dfd  review existing business processes, create an “as-is” company model, identify business processes gaps and overlaps, suggest improvements, select a suitable enterprise resource planning (ERP) system, and, finally, start implementing the chosen system. In fact, the group was well into achieving its goal. A large amount of work on creating the as-is model had been done, a long list of requirements for the ERP system had been compiled and priorities assigned, and a whole range of nonefficient processes ha Read More

Baan Seeking A New Foster Home -- A Déjà vu Or Not Quite?


Given Invensys' irrevocable decision to give up Baan for another adoption after all, one is to wonder whether this is the 'year 2000 revisited' or whether Baan and its customers should instead look forward to turning a new leaf.

create a dfd  , a foundation they created to fund charitable ventures. They also formed Baan Investment , a venture capital firm designed to promote ERP software development. Baan went public in 1995 and, as mentioned earlier, it began its quest to challenge ERP market leader SAP by acquiring a slew of smaller companies with special bolt-on products. Some of these were: Berclain , a supply chain management (SCM) vendor (in 1996); Beologic , a sales force automation (SFA) vendor (in 1997); Aurum Software , a customer Read More

TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center


Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30% compared with traditional, built-out data center power and cooling infrastructure. Avoiding overbuilt capacity and scaling the design over time contributes to a significant percentage of the overall savings. This white paper provides a quantitative TCO analysis of the two architectures, and illustrates the key drivers of both the capex and opex savings of the improved architecture.

create a dfd  Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30% compared with traditional, built-out data center power and cooling infrastructure. Avoiding overbuilt capacity and scaling the design over time contributes to a significant percentage of the overall savings. This white paper provides a quantitative TCO analysis of the Read More

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises


In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology.

create a dfd  for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology. Read More

Planning for a Financials Implementation: How To Avoid a Nosebleed


Because of the risks inherent in any financial implementation, it’s essential to get back to business basics. These implementations need to be understood and planned for. Thus, there are a few premises that must be addressed in the planning stages of a financials implementation. If these premises are followed in a disciplined manner, the nosebleed of implementation can be avoided.

create a dfd  for a Financials Implementation: How To Avoid a Nosebleed Because of the risks inherent in any financial implementation, it’s essential to get back to business basics. These implementations need to be understood and planned for. Thus, there are a few premises that must be addressed in the planning stages of a financials implementation. If these premises are followed in a disciplined manner, the nosebleed of implementation can be avoided. Read More

7 Steps to an Easier Development Project, a Better Product, and a Stronger Team


Your data models are brilliant ... but only if database administrators (DBAs) and developers are on the same page. A mismatch of expectations can slow down a project and lead to weak products. But this situation can be avoided if you develop a strategy that builds a little more teamwork. Follow seven cost-effective steps to better collaboration, and get a lot more value from your software development team’s data modeling.

create a dfd  Steps to an Easier Development Project, a Better Product, and a Stronger Team Your data models are brilliant ... but only if database administrators (DBAs) and developers are on the same page. A mismatch of expectations can slow down a project and lead to weak products. But this situation can be avoided if you develop a strategy that builds a little more teamwork. Follow seven cost-effective steps to better collaboration, and get a lot more value from your software development team’s data modeling. Read More

Pragmatist's Guide: Building a Business Case for a Formula-based ERP


If you're a process manufacturer taking a close look at the option of acquiring an enterprise resource planning (ERP) solution, you may be finding that you're faced with a bewildering array of options, technologies, and applications. What should you look for, and which business issues do you need to address to position your acquisition-and implementation-for maximum success? Download this report to find out.

create a dfd  s Guide: Building a Business Case for a Formula-based ERP If you're a process manufacturer taking a close look at the option of acquiring an enterprise resource planning (ERP) solution, you may be finding that you're faced with a bewildering array of options, technologies, and applications. What should you look for, and which business issues do you need to address to position your acquisition-and implementation-for maximum success? Download this report to find out. Read More

Achieve a Complete Business Picture with a BI Dashboard


With the right business intelligence (BI) solution, any enterprise can improve performance, decrease time to market, analyze and forecast data, and achieve competitive advantage. However, it is important to consider whether your BI provides timely, clear data and integrates data from every possible source within the organization. The enterprise must carefully consider its specific requirements and choose a solution that provides the right information to the right user at the right time. Download this report to learn more.

create a dfd  a Complete Business Picture with a BI Dashboard With the right business intelligence (BI) solution, any enterprise can improve performance, decrease time to market, analyze and forecast data, and achieve competitive advantage. However, it is important to consider whether your BI provides timely, clear data and integrates data from every possible source within the organization. The enterprise must carefully consider its specific requirements and choose a solution that provides the right information Read More

Content as a Service: a New Model for E-learning Content Delivery


How can a company ensure that users are taking the “right” course if they do not identify and understand their strategy for content delivery? Can content be hastily rounded up and integrated with the organization's learning management system (LMS)? On the surface, this appears to handle the situation, but this is far from the case. Find out why content-as-a-service is a superior solution for effective online training.

create a dfd  move to content hosting creates a snapshot in time of accurate content. However, without updates and management of the titles, courses become obsolete. Every LMS has a workflow for loading and updating courses, but this is time consuming and requires some technical and administrative training. Often organizations are required to allocate permanent staff to upload, integrate and version control their content. Content Storage is Not the Answer For most organizations, content storage is not the answer. Read More

Microsoft And Great Plains - A Friendship That Turned Into A Marriage


Software giant Microsoft treated itself with a $1.1B Christmas present; it announced an agreement to acquire its long-term partner Great Plains Software, a business application provider for the low-end of the market. Will this move alienate Microsoft from a slew of other partners competing in the same space, even as the rumors of yet another antitrust legal action abound?

create a dfd  from both companies will create a fully interconnected generation of business applications built on the .NET platform, accessed via a wide range of devices (such as PCs, terminals, handheld and wireless devices) and deployed either as web-based services (hosted applications) or as on-premise, locally managed solutions according to the customers business need, support requirements and customization requirements. Earlier, on December 18, Great Plains Software announced financial results for the fiscal Read More

Ross Systems - A Bright Spot On A Difficult Enterprise Application Landscape


Ross is among a very small group of vendors who have decided to build product exclusively for the process market. The resultant financial success should buy it time to address its lack of SCM/SCP, e-collaboration, and CRM products.

create a dfd  Systems - A Bright Spot On A Difficult Enterprise Application Landscape Event Summary With the announcement of its second quarter results, Ross Systems , Inc. (NASDAQ: ROSS), a provider of ERP and e-business solutions for mid-market process manufacturers ( www.rossinc.com ), has shown a continued upward trend in a market where most companies have struggled to maintain the status quo. Ross had experienced serious financial difficulty in 2000 (see Ross Systems Ends Year On a Sour Note and Braces Itself Read More