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A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)
Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult

create a free account  (Or: How You Can Create a Great Product and Still Hit the Wall) This article has gone through several twists: it was initially conceived as an examination of the Makana product line in early 2009. I changed tack upon Makana’s acquisition by Salary.com during the second half of that year. The latest plot turn in the Makana saga is a recent e-mail I received from a Salary.com representative, issuing a no-comment with respect to Makana, as Salary.com intends to exit the sales compensation business. As for Read More...
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How to Create a Business Case for Your Human Resources System
Getting CFO or CEO approval to purchase a new software system is often a challenge—but more so if that system is for human resources (HR), as HR is not

create a free account  to Create a Business Case for Your Human Resources System How to Create a Business Case for Your Human Resources System If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. All of our services focus on improving HR and Payroll processes. For small to mid-size companies, we offer Human Resource Outsourcing and Payroll Outsourcing. Source : People ROA Resources Related to How to Create a Business Case for Your Human Resources System : Read More...
A guide to the benefits, technology and implementation essentials of CRM & SFA solutions
Companies spend staggering investments to make and keep their offerings competitive. By providing a centralized location to store account history and detailed

create a free account  ready messaging’ is to create a list of Key Players. Key Players are those titles within organisations that your salespeople must call on in order to sell, fund and implement an offering. Most sales organisations discover this is a predictable list. For a company selling CRM a potential Key Player list would be: Sales Director CEO/COO/CFO/CIO Manager of Marketing IT Manager The CxO titles are listed together because these conversations would be similar, all relating to improving bottom line results. Read More...
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

create a free account  efficiency but can also create opportunities for real customer “stickiness” and business growth. As indicated by Jonathan Byrnes, a prominent customer service thought leader and author, service innovation and growth requires proactive account management and intimate customer understanding. Today, leading companies are redefining customer service . Phrases like “building a relationship with the customer,” and “understanding the customer better than the customer understands herself” underscore Read More...
A Short Guide to Wikis
What’s all this hype about wikis anyway? According to Gartner’s Hype Cycle, wikis are descending from the crest of a hype wave and coasting into areas where

create a free account  organically, allowing users to create their own site structure, or ontology, rather than have it imposed upon them by the developers of content management software. What the benefits above allude to is the inherently collaborative nature of wikis, as opposed to the workflow structure of content management software. This is what distinguishes wikis and gives them the upper hand. Even so, one must be careful how one defines this collaboration. While wikis are structurally capable of handling real time Read More...
Scala Shows Far More Than A Bit Of A Backbone Part 1
Scala seems to be telling any competitor that two can play the game in the global enterprise market. Employing offense as the best defense, the company is

create a free account  Shows Far More Than A Bit Of A Backbone Part 1 Event Summary At the beginning of July, Scala Business Solutions (ASE: SCALA; www.scala.net ), an Amsterdam, the Netherlands-based provider of collaborative ERP software for mid-size enterprises and subsidiaries of global corporations, launched a number of initiatives to defend its turf by providing a counter value proposition to users of its larger competitors, especially SAP. Most recently, on July 16, Scala announced that it signed a new partnership Read More...
For a Million Gallons of Glue Find a Marketplace on Steroids
FreeMarkets, Inc., will provide marketplace access and services to the United States Postal Service. The USPS is the first Federal entity to use FreeMarkets

create a free account  whose goal is to create completely digital marketplaces, FreeMarkets provides value by combining technology with labor-intensive services. When buying a thousand rolls of standard sized paper towels it is efficient to look in a catalog and choose vendors based on price, delivery times, and reputation. When buying millions of cubic feet of natural gas or a family of PC boards, a different approach is definitely called for. FreeMarkets works with purchasers to help them craft detailed product Read More...
A Step-by-step Guide to Securing Your Apache Web Server with a Digital Certificate
Testing, installing, and using a digital certificate on your Apache Web server can benefit your business by addressing online security issues. If your system’s

create a free account  Step-by-step Guide to Securing Your Apache Web Server with a Digital Certificate Testing, installing, and using a digital certificate on your Apache Web server can benefit your business by addressing online security issues. If your system’s security is maximized, your customers can feel more confident about using your site to perform transactions. Get the lowdown on best practices for setup to help you ensure efficient management of your encryption keys and digital signatures. Read More...
A Glance at AVEVA’s Future of Plant Design
AVEVA, a computer aided design (CAD) pioneer, opened its doors under the name CADCentre in 1967 as a breakaway of a research initiative of Cambridge University.

create a free account  Glance at AVEVA’s Future of Plant Design AVEVA, a computer aided design (CAD) pioneer, opened its doors under the name CADCentre in 1967 as a breakaway of a research initiative of Cambridge University. Its history is closely related to the Silicon Fen phenomenon, which is the UK equivalent of the high-tech and information technology (IT) hub Silicon Valley. Important milestones in the history of the company include the release of the world’s first plant design management system (PDMS), in 1976, plant Read More...
PeopleSoft: No More a Humble Kid From a Rough Neighborhood?
PeopleSoft has been on a quest to dramatically improve its customer service & support by weeding out its 3rd-party consulting partners. PeopleSoft also has a

create a free account  No More a Humble Kid From a Rough Neighborhood? PeopleSoft: No More a Humble Kid From a Rough Neighborhood? P.J. Jakovljevic - September 5, 2000 Event Summary As reported on a number of IT News Web sites during mid August, PeopleSoft Inc., a leading provider of business applications, has eliminated nearly 70% of outside consulting firms from its preferred-provider list in the past year and is instituting a new certification program for nearly 12,000 individual consultants because of customers Read More...
Selecting a PLM Solution: Addressing the Needs of a Small Business
Selecting a product lifecycle management (PLM) system can be a challenge if a company is not aware of the options available on the market. But if an

create a free account  a PLM Solution: Addressing the Needs of a Small Business Today's accelerated pace of product development, product and supplier dynamics, and manufacturing and engineering outsourcing make it more and more difficult to meet product launch goals on time and under budgetOmnify Software supplies a single, secure location to manage all of the essential information for designing, manufacturing and supporting your products and enhances visibility into all aspects of product development.. Source: Read More...
IQMS Finds a Quarter of a Million Dollars in Savings for Fellow Single-source Provider, Mar-Bal, Inc.


create a free account  Finds a Quarter of a Million Dollars in Savings for Fellow Single-source Provider, Mar-Bal, Inc. Read More...
Taking Innovation from a Buzzword to a Business Standard
Companies realize that innovation can mean the difference between effectively growing or transforming their business and falling behind. But for a company to

create a free account  Innovation from a Buzzword to a Business Standard Companies realize that innovation can mean the difference between effectively growing or transforming their business and falling behind. But for a company to thrive in today’s environment, innovation has to be seen as more than a clichéd talking point. It has to be a key part of the company’s core business processes. Download this interview with Eric Verniaut, SAP’s head of North America services, to find out how innovation has helped services Read More...

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