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The Challenges of a Business Intelligence Implementation: A Case Study
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its

create a help desk rfp  requirements. The decision to create a data warehousing architecture with a business intelligence (BI) layer on top seemed to best meet the organization's business requirements. The DS group's responsibility was to develop a data warehousing and reporting environment, which would provide users access to the information they needed for reporting and analysis. The data warehousing group was directly aligned with the development of the ERP system. As each module was built, the DS group identified the Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » create a help desk rfp


8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

create a help desk rfp  quote AppExchange application to create printed quotes with multiple product lines and multilingual content, with a layout that conforms to local postal requirements. This application also creates a sales order in Altium s ERP system and routes it to the appropriate warehouse for shipment. The processed order is then fed back into Salesforce so that sales representatives can view the status of customer orders. Purchase Orders. Altium s new purchase order system streamlines purchasing, improves the Read More...
It’s About Process (or the Ability to be Responsive) -- Part IV
Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

create a help desk rfp  [ETO] product ), and create a catalog number and its price (quote). Before that happens and the sales department can communicate back to the customer Grayhill’s interest and official price (quote), several collaborative iterations have to take place between the customer, Grayhill and its vendors (e.g., the special tooling and fixtures' cost and lead time discussion). Product Information Management Example Broan-NuTone , based in Hartford, Wisconsin (US), and North America's leading manufacturer and Read More...
2008 Software Re
A new year is upon us and with that, the word “resolution” comes to mind...res-o-l-u-tion – [rez-uh-loo-shun n] - noun 1. a resolve or determination: to

create a help desk rfp  my requirements, and to create a working document that defines all of my requirements. Imagine it: sitting down to create an extensive spreadsheet that you send around to every department, imploring the employees to define exactly what they need from a software solution. And imagine waiting for all of them to send those lists back to you, so you can cross-check and collate those requirements to avoid any duplication. Or, you could save yourself some time and use a request for proposal (RFP) template . An Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

create a help desk rfp  allowed the customer to create routing priorities. Although this setup has helped reduce the cost of long distance calling in many cases, it has added complexity to the customer voice network and put the onus on the customer for making path determinations about call routing. Intra-Company Intra-company voice traffic has been solved as a problem for many years. Companies have established a combination of voice trunks and voice channels on the corporate data network that allow hauling internal telephone Read More...
At Last-A Complete (and Successful) RFID Implementation
A radio frequency identification implementation is a major undertaking for any organization—a project with ample risk of failure. This entire series is a step

create a help desk rfp  radio and microwave interference created by existing electrical and other radio equipment. Auto-ID, AIDC : Automatic identification ; usually automatic information data capture done by some type of electronic equipment, such as a scanner, a biometric pad, a camera, etc. Backscatter : Backscatter refers to electromagnetic waves that are reflected off and propagated away from an object. BI system : Business intelligence system; usually contains all corporate information. Code hopping : Refers to the Read More...
Deltek Acquires Axium to Solidify Its A&E Position
Deltek has acquired Axium, a provider of accounting and project management solutions to more than 2,200 architecture and engineering (A&E) firms throughout

create a help desk rfp  Acquires Axium to Solidify Its A&E Position Deltek has acquired Axium , a provider of accounting and project management solutions to more than 2,200 architecture and engineering (A&E) firms throughout North America. The two companies, once direct competitors, are united by an unwavering commitment to the A&E industry. Moreover, with 12,000 A&E customers combined, Deltek expects to deliver the world’s broadest and deepest project-based enterprise resource planning (ERP) solutions for A&E firms of Read More...
E-Commerce Lesson: Success Gets a Yawn, Failure Takes a Beating
ERP giant SAP Aktiengesellschaft announced full details of its Internet strategy. Consumer electronics giant Best Buy announced 2Q earnings rise of 34 percent

create a help desk rfp  Commerce Lesson: Success Gets a Yawn, Failure Takes a Beating Event Summary With the Internet quickly shaping up as the major battleground in the ERP arena, SAP's formal announcement might have been earthshaking. It takes an early lead among the ERP vendors and positions itself to meet growing challenges from such software component manufacturers as Ariba, Commerce One and Concur. However, neither the stock market nor news analysts seemed to care very much. Almost simultaneously, Best Buy announced Read More...
SAP - A Humble Giant From The Reality Land? Part 2: Expanding Functionality
During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market malaise. SAP touts a multi-pronged

create a help desk rfp  team to define and create these adaptive Intelligent Agents. BiosGroup is a consulting and software group that uses complexity science and agent-based concepts to provide technology to create adaptive supply networks. SAP intends to release the first version of intelligent agents during the second quarter of 2002. Event Management and intelligent agents should monitor and coordinate the whole spectrum of supply network activities from sourcing components, to assembly and manufacture of products, to final Read More...
“It’s a Notebook!” “It’s a Paperweight!” “Wait - It’s Both!”
Some Toshiba notebook buyers got a nasty surprise when they found their Intel CPU had died. Will Toshiba switch from “Intel Inside” to “AMD Instead”?

create a help desk rfp  a Notebook!” “It’s a Paperweight!” “Wait - It’s Both!” Event Summary Source: PC Week UPDATED March 17, 2000 10:58 AM PT Intel Corp. has confirmed it uncovered a design problem involving processor packages using the company's 400MHz Celeron and 400MHz Pentium II mobile chips that effectively made the chips unusable. The problem was brought to Intel's attention in late February after buyers of notebooks from Toshiba America Information Systems Inc. began complaining about CPU Read More...
Industry Experts' Guide to Buying a Business Phone System
Is your company paying too much for its phone service? If you're using one of the big service providers and still making calls over a traditional land line

create a help desk rfp  Experts' Guide to Buying a Business Phone System Is your company paying too much for its phone service? If you're using one of the big service providers and still making calls over a traditional land line system, you probably are. Did you know you could slash up to 50 percent off your company's phone bill by switching to voice over IP (VoIP)? Download this white paper to learn what VoIP is, and how it can save money for your business. Read More...
Steinwall Scientific, Inc. and IQMS: A Pursuit Spanning Decades Results in a Lasting Partnership for the Future


create a help desk rfp  Scientific, Inc. and IQMS: A Pursuit Spanning Decades Results in a Lasting Partnership for the Future Read More...
Top 10 Reasons Why a Metals Company Should Move to a Packaged ERP Software Solution Today
Most metals companies are recognizing that it’s time to consider replacing their aging in-house developed information systems with a commercial enterprise

create a help desk rfp  10 Reasons Why a Metals Company Should Move to a Packaged ERP Software Solution Today Most metals companies are recognizing that it’s time to consider replacing their aging in-house developed information systems with a commercial enterprise resource planning (ERP) solution. There are many reasons why these companies should make the move to an industry-specific solution—the first being that the quality of their systems can be the limiting factor for growth in today’s competitive markets. Read More...
Baan Seeking A New Foster Home -- A Déjà vu Or Not Quite? Part Three: Market Impact and User Recommendations
Baan's focus on discrete manufacturing has not been a close fit with Invensys' plant automation products that have been geared mostly to process industries. To

create a help desk rfp  painstaking soul-searching exercise, Invensys created a new group within its Production Management Division called Invensys Production Solutions (IPS) ( www.invensysproductionsolutions.com ). The group will include the PRISM and Protean process ERP products plus the resources of Invensys Validation Services group ( www.vtc-usa.com ), a Montreal, Canada-based provider of regulatory compliance, validation, and consulting services encompassing the entire validation project life cycle and a range of Read More...

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