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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 create account create contact uml


Create an Intelligent Analytics Strategy for Your Organization
A good business analytics strategy can pay off. Learn how to grow and transform your organization with analytics and business intelligence (BI) in this

create account create contact uml  an Intelligent Analytics Strategy for Your Organization A good business analytics strategy can pay off. Learn how to grow and transform your organization with analytics and business intelligence (BI) in this newsletter, featuring new research from Gartner.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

PPM for Professional Services Automation RFI/RFP Template

Portfolio and Project Management, Resource Planning and Scheduling, Opportunity, Contact, and Contract Management, Time and Expense Management, Financial Management, Budgeting, Costing, and Billing, Knowledge Management, Collaboration, and Analysis, Third Party Integration, Back-office Functionality, Product Technology  

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Going Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model


Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model.

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Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

create account create contact uml  score, in order to create a more accurate view of your customer. The right data now allows you to align your view of the customer with the products and services that will serve your customer better. Next, the actions required to satisfy your customers will be generated based on their needs and their profile, as well as on their position in the customer lifecycle. Intelligent offers underpinned by analytical data will better target the customer as well as making your sales team more efficient. The best Read More

Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer Service


Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information. But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key data was often lost. By implementing an integrated enterprise application, the company now has centralized customer contact information, and improved customer relationships.

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UML for C#


C# is a modern object-oriented language for application development. In addition to object-oriented constructs, C# supports component-oriented programming with properties, methods, and events. WinA&D is a complete Unified Modeling Language (UML) tool enriched with C#-specific details used to generate source code. This white paper discusses how C# constructs are represented by UML—for forward and reverse engineering.

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Zavanti CRM


Zavanti CRM provides web-based sales and marketing management, delivering e-marketing and sales automation together with full lead, contact, and sales management in a single solution. Zavanti CRM is fully integrated with Zavanti ERP for financial control of a business.

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Case Study: Acceller


Since its inception in 2005, digital services provider Acceller had been using the same system to manage accounts payable (AP) and accounts receivable (AR). But when business began to increase, the lack of sophisticated financial reporting and the need for improved financial controls became significant issues. Find out how the company chose a solution that provided the needed control and reporting capabilities.

create account create contact uml  Intacct,Acceller,accounts payable,payable accounts,accounts receivable,receivable accounts,financial reporting,account receivable,accounting payable,accounting receivable,accounts payable accounting,account payable,accounting accounts receivable,accounts payable receivable,accounts receivable payable Read More

Universal Mind


Universal Mind fuses the design capabilities of an interactive firm with the technical expertise of a systems integrator to create engaging experiences that are also deeply functional. Since 2003 Universal Mind has consulted to Fortune 500 companies and other clients to help them better meet the needs of their customers.

create account create contact uml  a systems integrator to create engaging experiences that are also deeply functional. Since 2003 Universal Mind has consulted to Fortune 500 companies and other clients to help them better meet the needs of their customers. Read More

Contact Optimization for Direct Marketers


In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns, drive contact strategies, and enhance customer experience.

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Antidot Semantic Publishing


Antidot Semantic Publishing is the most comprehensive solution to help publishers leverage their content, create publication channels, increase traffic and generate new revenue streams. Antidot Semantic Publishing assists them at every step of your digital content production and publishing chain to go from fragmented content to augmented information.

create account create contact uml  publishers leverage their content, create publication channels, increase traffic and generate new revenue streams. Antidot Semantic Publishing assists them at every step of your digital content production and publishing chain to go from fragmented content to augmented information. Read More

The Service Equation: 4 Keys for IT to Create Value for the Business


IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT organizations are turning to information technology service management (ITSM) to help improve processes. But there’s still too much focus on technology and not enough on business outcomes. Learn key strategies for changing your approach to delivering IT services.

create account create contact uml  Keys for IT to Create Value for the Business IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT organizations are turning to information technology service management (ITSM) to help improve processes. But there’s still too much focus on technology and not enough on business outcomes. Learn key strategies for changing your approach to delivering IT services. Read More

The Consumerization of B2B Multi-channel Commerce


There are numerous multichannel B2B commerce opportunities that organizations can take advantage of to increase revenue, decrease costs, create competitive advantage, and create long-term business value. This white paper examines opportunities for B2B organizations to leverage multichannel commerce to reduce costs by streamlining business operations; increase revenue by capturing new customer segments and market opportunities; increase conversion by benefiting from B2C best practices; increase customer satisfaction by delivering multichannel convenience; represent complex and specialized products accurately and effectively; and manage the complexity of B2B transactions.

create account create contact uml  increase revenue, decrease costs, create competitive advantage, and create long-term business value. This white paper examines opportunities for B2B organizations to leverage multichannel commerce to reduce costs by streamlining business operations; increase revenue by capturing new customer segments and market opportunities; increase conversion by benefiting from B2C best practices; increase customer satisfaction by delivering multichannel convenience; represent complex and specialized products Read More

Accellos and HighJump Merge, Create SMB SCE Leader


Accellos and HighJump Software, two leading providers of supply chain management (SCM) software and trading partner network technology for the SMB and enterprise markets have agreed to merge. Read TEC principal analyst P.J. Jakovljevic's report and find out what each brings to the table and what the merged company promises to offer its clients.

create account create contact uml  and HighJump Merge, Create SMB SCE Leader Accellos and HighJump Software, two leading providers of supply chain management (SCM) software and trading partner network technology for the SMB and enterprise markets have agreed to merge. Read TEC principal analyst P.J. Jakovljevic's report and find out what each brings to the table and what the merged company promises to offer its clients. Read More

IT Services/ BPO/ Technologies


MphasiS provides contact center services and business process outsourcing (BPO) services to Fortune 500 companies. Their contact centers in Bangalore and Pune, India offer English language support in an ISO 9001 certified environment. They also provide Spanish language solutions through their Tijuana, Mexico contact center facility. Mphasis Technologies mission is to provide services and solutions to organizations in the fields of research and development (R&D) and product development. Their offerings span nine industries and sciences of mobile, networking and telecom, industrial automation, computing platforms, automotive-telematics, consumer electronics, healthcare, life sciences, and radio frequency identification (RFID). They deliver their services through their "Technology Rental Lab" concept.  

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VisionPlex Empowers Plex Online Users to Customize System Design and Functions


Most software systems have limited capability to customize screens, integrate local business terms, build specific data fields, or create unique reports. Not so with VisionPlex. Plex Online uses innovative VisionPlex technology to bring users the ability to customize screens and functions, design new ones, link screens together and create their own toolbars—all with no programming. See how this technology empowers users.

create account create contact uml  specific data fields, or create unique reports. Not so with VisionPlex. Plex Online uses innovative VisionPlex technology to bring users the ability to customize screens and functions, design new ones, link screens together and create their own toolbars—all with no programming. See how this technology empowers users. Read More