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The Service Equation: 4 Keys for IT to Create Value for the Business
IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT
Keys for IT to Create Value for the Business IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT organizations are turning to information technology service management (ITSM) to help improve processes. But there’s still too much focus on technology and not enough on business outcomes. Learn key strategies for changing your approach to delivering IT services.
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Repo...
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Configure Price Quote (CPQ)
Configure, price, and quote (CPQ) solutions (sometimes known as quote-to-order, or Q2O, systems) help drive sales effectiveness by supporting configuration and pricing activities and the generat...
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Wipro Spearheads a Global HR Transformation Program for Credit Suisse
Credit Suisse, a global banking and financial services company, embarked on a global HR transformation program in early 2008 to create a number of shared
in early 2008 to create a number of shared service centers primarily focused on back-office HR operations. After evaluating a number of vendors for delivery capabilities, cost effectiveness, and a host of other factors, Wipro was awarded the contract. This case study by Everest Group provides a 360-degree view of this engagement.
Buying Less Storage with NetApp
Storage system administrators are constantly battling with growing volumes of data. But can you create more space-efficient storage? You can. With a data
data. But can you create more space-efficient storage? You can. With a data virtualization solution like NetApp Snapshot, administrators can create point-in-time copies of data volumes—consuming only a fraction of the space normally required. Find out how using data virtualization tools can help reduce your ongoing data storage management costs.
Wholesale Distributor Uses ERP Solution to Fuel Rapid Growth
Wholesale distributors face two fundamental challenges. The first: to create an environment where processes and services can be rapidly tailored to the changing
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TIBCO@ Staffware Process Suite is a suite of application modules designed to provide business users and IT staff with collaborative tools to create end-to
with collaborative tools to create end-to-end process management solutions. The products may provide visibility into business processes for a better understanding toward modifying such processes. TIBCO's BPM solutions have been deployed at over 800 customer sites with over 500,000 users.
Managing Your Business Processes to Create Competitive Advantage
Any company efficiency improvements are going to involve business process management (BPM). BPM ensures process consistency, optimizes business processes, and
Your Business Processes to Create Competitive Advantage Any company efficiency improvements are going to involve business process management (BPM). BPM ensures process consistency, optimizes business processes, and ensures compliance. The result is not only cuts in cost and time, but it adds a price value and creates a price advantage which helps companies enhance their competitive edge.
Deploying and Supporting Enterprise Search
There are more than 120,000 employees, contractors, and vendors at Microsoft®, and they create an incredible amount of digital information. Files and data are
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SAP and Accenture Create a Joint Business Group
Accenture and SAP recently announced the creation of a new business group focused on shortening the time it takes to jointly develop and deliver new industry
and Accenture Create a Joint Business Group Accenture and SAP recently announced the creation of a new business group focused on shortening the time it takes to jointly develop and deliver new industry-specific solutions based on cloud and other digital technologies such as analytics and enterprise mobility. The Accenture and SAP Business Solutions Group brings together the companies’ respective co-innovation, joint solution development, and go-to-market teams in an effort to focus on significantly
4OfficeAutomation provides@web-based email marketing and newsletter system that allow companies to create and@deliver professional email newsletters. It@s
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How to Create Compelling Product Roadmaps
Product roadmaps can mean the difference between success and failure in product delivery. Done correctly, they can help win large customers, and guide strategic
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MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced
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Before You Buy: What Every CIO Needs to Know about Search Solutions
Every day, the average employee may create 20 to 30 new documents. Even e-mail messages can contain business-critical information, such as a prospect’s phone
the average employee may create 20 to 30 new documents. Even e-mail messages can contain business-critical information, such as a prospect’s phone number or an estimate of a competitor’s market share. The challenge for decision makers is finding the best information the company has, whether created internally or brought in from outside. Get a straightforward roadmap for selecting an enterprise search solution.
Addressing a Growing Problem: An Explosion of IP Addresses
Given today’s economic climate, companies are looking to create more value by reducing risk and saving costs. As companies increasingly rely on data networks
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TEC Joins Forces with BPT Partners to Create the Industry’s Leading CRM Evaluation Center
Technology Evaluation Centers (TEC) , the world’s foremost provider of enterprise software evaluation tools, is pleased to announce its new strategic
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LaserComp can help to simplify compensation management for the enterprise. It enables compensation analysts to create plans, model impact, manage approval
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