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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 create shipment dfd


Using CRM to Boost Call Center Performance
Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the

create shipment dfd  customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Configure Price Quote (CPQ)

Configure, price, and quote (CPQ) solutions (sometimes known as quote-to-order, or Q2O, systems) help drive sales effectiveness by supporting configuration and pricing activities and the generation of quotes that occure during the sales process. CPQ solutions create accurate and professional sales quotes for complex, custom-engineered or customizable products while streamlining core processes and lowering costs. Common features of CPQ software include product catalog and pricing functionality, product visualization, and support for channel sales.  

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The TEC Quick Case for IQMS


IQMS is a private corporation operating from Paso Robles, California (US). The company was founded in 1989 by Randy and Nancy Flamm with a goal to create software for the plastics and repetitive manufacturing market. Over the years, IQMS has held true to its manufacturing roots for discrete and process environments but its market reach now includes an expanded range of companies doing repetitive, high volume manufacturing...

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A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)


Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult to reach profitability.

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EAI - The 'Crazy Glue' of Business Applications


When companies create or change trading relationships or when they swap out business application systems, information systems professionals are required to build application system interfaces and alter transaction processing models. Enterprise Application Integration (EAI) Tools have matured nicely and continue to evolve making the job not only more simple but actually offering a preferred alternative to code-data-level integration alternatives. Selection of EAI tools must be based on technical capabilities that support the entire life-cycle of usage.

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Improve Business Communications with PDF by E-mail


It is essential for users to be able to create and deliver secure, professional-looking e-mail communications which present a consistent corporate image. PDF software meets these needs. However, when considering PDF, users must determine if the solution enhances communications for all network users, and whether the solution integrates PDFs with other software packages, including e-mail, accounts, and customer relationship management systems.

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How to Create a Unique Shopping Experience, Part 3: Inspiring the Customer


Customer buying decisions are often affected by “inspiration”—an emotional state that separates a casual browser from an engaged customer. Successful retail merchandisers select products and promote them in ways that lure prospects into the selling environment. But what are the elements of an ideal selling environment? How can you create one? And how can you tell if it’s working? Learn more about how to inspire customers.

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Case Study: Assefaz


Brazilian health care cooperative Assefaz wanted to change its health care plan administration system, as it didn’t offer enough options to create business rules and specific procedures. The new system it chose offers new modules, including Medical Audits. Find out how the co-op divided up the implementation, and how the new solution has streamlined numerous processes related to its administrative health care services.

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Fabricated Metal Products-The Most Complete and Adaptable On-demand Business Solution


Fabricated metals companies need to create a competitive advantage around their core competencies, demonstrated by their ability to respond quickly to change, efficiently manage relationships with suppliers, and deliver quality products on time. Read about a solution that provides these companies with transparency and control over their entire business, empowering them to respond immediately to issues and opportunities.

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The Service Equation: 4 Keys for IT to Create Value for the Business


IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT organizations are turning to information technology service management (ITSM) to help improve processes. But there’s still too much focus on technology and not enough on business outcomes. Learn key strategies for changing your approach to delivering IT services.

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Transforming Spreadsheets: Planning, Budgeting and Forecasting for Midsize Companies


This white paper describes how workgroups and midsize companies can transform their spreadsheet-only processes to create flexible and timely plans, budgets, and forecasts. It outlines recommendations for implementing a complete performance management system, using an integrated reporting, analysis, and planning solution purpose-built for workgroups and midsize companies.

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How to Optimize Your Oil and Gas Shipment Scheduling


The history of the oil and gas industry is one of meeting relentless changes and overcoming obstacles. Traders are expanding into emerging markets in remote locations with high energy consumption demands. The complexities of meeting those demands has compounded the need to drive profitability with accurate forecasting, risk mitigation, and increased integration and visibility up and down the value chain.

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