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Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

creating customer satisfaction surveys free  that you start by creating a Facebook fan site and a Twitter account for your company. (Your Mindshare account manager can assist you in getting started with these, and later can help you evaluate which of the many other specialized sites would be most appropriate for you.) As you become more established in the SM world, people will know where to turn to give you feedback and it will be easier to respond to issues – both good and bad. We strongly suggest that you do not use SM as a place to advertise Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » creating customer satisfaction surveys free


Nothing Succeeds Like Success(Factors) - Part 2
Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. My post first analyzed the

creating customer satisfaction surveys free  writer's block and facilitates creating concise and meaningful feedback for employees (with its library of useful phrases and paragraphs) during  performance appraisals  and  360-degree reviews (feedbacks) Coaching Advisor , which enables managers to proactively provide relevant  coaching  and support for their subordinates based on identified competency gaps SuccessFactors Coach , which integrates coaching and mentoring into an employee's daily routine Interview Question Library , which helps Read More...
Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System
The days of telephone switchboard operators are long gone. In today@s electronic age, through private branch exchange (PBX) technology, operators have been

creating customer satisfaction surveys free  your automated attendant is creating a bottleneck and compare your records to the PBX server or telecommunications company for any payment discrepancies. Make sure that you are getting accurate information by coding groups and departments correctly and refine your call accounting reports so that they deliver information in an easy-to-use form. Conference Calling Conference calling is one of the more powerful features of PBX. Instead of exchanging a series of emails with your co-workers to debate an Read More...
The Blessing and Curse of Global Sourcing and Supplier Management
The appeal of global sourcing is understandable given the benefits of seemingly lower costs. But without discerning hidden challenges and eliminating potential

creating customer satisfaction surveys free  the ultimate goal of creating so-called customers for life. Internal integration occurs within an enterprise, and is aimed at increasing communication and collaboration among all departments or areas involved in producing what is sold. External integration involves greater sharing of information and processes between parallel departments of supply chain partners. Pressure on price and profit margins is also conducive to greater integration of manufacturers with suppliers, since one way to respond to a Read More...
ROI Systems MANAGE-s Well Past 2000 Part 1: Recent Developments
ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying off, which comes as a welcome news

creating customer satisfaction surveys free  business partner program. By creating strategic relationships between Business Partners and ROI Systems' Sales branches, the company is bolstering its ability to offer MANAGE 2000 to manufacturers throughout the world. The program, which has no upfront cost, offers a quick ramp-up for new partners by utilizing existing ROI Systems' resources to fill critical roles as partners learn the capabilities of the application. These expansion aspirations came hand in hand with an impressive financial performance Read More...
SAP Customer Success Story


creating customer satisfaction surveys free  Customer Success Story Read More...
Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system

creating customer satisfaction surveys free  Customer Returns and RMAs Returned material is a significant issue in some manufacturing and distribution companies. Each step in the returned material authorization (RMA) process typically involves variations, and the compounding effect of these variations in a multistep process can quickly lead to extremely complex business processes and enterprise resource planning (ERP) system functionality. A key issue is whether standard ERP functionality can be simple, yet robust enough to handle common Read More...
The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

creating customer satisfaction surveys free  Key to Achieving Global Customer Visibility A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk. Read More...
Infor Introduces Customer Interaction Hub to the CRM Industry
Infor has announced the general availability of its Customer Interaction Hub. The solution—built specifically for financial services and telecommunications

creating customer satisfaction surveys free  Introduces Customer Interaction Hub to the CRM Industry Infor has announced the general availability of its Customer Interaction Hub . The solution—built specifically for financial services and telecommunications industries—provides Infor CRM Epiphany Suite users with an organized structure for storing and making visible customer interactions. As part of Infor's effort to enhance customer experience, the hub displays all client interactions to ensure adequate customer dialogues. Read More...
Turning Customer Experiences Into Competitive Edge: Nikon’s Journey to Leadership
Many of the familiar avenues for gaining a competitive edge, such as product innovation or speed-to-market, are not as effective as they once were. Customer

creating customer satisfaction surveys free  Customer Experiences Into Competitive Edge: Nikon’s Journey to Leadership Many of the familiar avenues for gaining a competitive edge, such as product innovation or speed-to-market, are not as effective as they once were. Customer experience is currently the prime battleground for advantage, and a company’s competitive edge now depends on delivering a consistent, satisfying customer experience. How do the leaders get it done? Read More...
Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with

creating customer satisfaction surveys free  Customer Service: The Call Center as Corporate Information Hub At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st Read More...
Implementing Customer, Product, and Channel Profitability Analytics
To be reliable, cost and profitability analysis must be underpinned with an activity-driven view of how an organization’s products, customers, and channels

creating customer satisfaction surveys free   Read More...
Serving the Uncompromising Customer
Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver

creating customer satisfaction surveys free  the Uncompromising Customer Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience improvement initiative. Read More...
Customer Relationship Management Buyer's Guide (Summary Edition)
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

creating customer satisfaction surveys free  Relationship Management Buyer's Guide (Summary Edition) Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors. Read More...

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