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Abstract:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Interactions. Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves
the speed, consistency, and convenience of informatio (...)
Excerpt related to
creating knowledge base:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Int...
Published:
2010-03-11
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Abstract:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data
quality issues and allow an apples to apples comparison (...)
Excerpt related to
creating knowledge base:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that...
Published:
2003-04-19
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Abstract:
Maintenance Tips for Improved Profits: Creating the Business Case to Invest in Automation. Secure Documents to Use In Your
Dynamic System and to Create the Business Case to Invest in Automation. Does it really make sense to spend money to save money?
The answer may surprise you when it comes to maintenanc (...)
Excerpt related to
creating knowledge base:
Maintenance Tips for Improved Profits: Creating the Business Case to Invest in Automation. Secure Documents to Use In Your
Dynamic System and to Cr...
Published:
2010-03-11
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Abstract:
Improving Proposal Management through Collaboration. Applications and Other Reports to Delineate Your Acquisition, In Relation
To Improving Proposal Management through Collaboration Companies typically manage their proposal generation efforts using
word processing documents, e-mail, and spreadsheets. Howe (...)
Excerpt related to
creating knowledge base:
Improving Proposal Management through Collaboration. Applications and Other Reports to Delineate Your Acquisition, In Relation
To Improving Proposa...
Published:
2010-03-11
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
creating knowledge base:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications for Your Decision Related to the Business Value with Communication-enabled CRM Processes Customer relationship
management (CRM) issues can often be traced to (...)
Excerpt related to
creating knowledge base:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications...
Published:
2010-03-11
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Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
creating knowledge base:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
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Abstract:
Make up your own mind on Stemming the Loss of Knowledge Capital.It won't cost you anything to find out.Free whitepaper! The
clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee
attrition, such as departures or layoffs, inevitable (...)
Excerpt related to
creating knowledge base:
... By creating a repository of knowledge capital, Canadian ...
wide system with a common base of information and ... LOSS OF KNOWLEDGE
CAPITAL: THE ORGANIZATIONAL IMPACT. ...
Published:
2010-03-11
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Abstract:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Excerpt related to
creating knowledge base:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Published:
2010-03-11
-
Abstract:
Make up your own mind on Stemming the Loss of Knowledge Capital.It won't cost you anything to find out.Free whitepaper! The
clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee
attrition, such as departures or layoffs, inevitable (...)
Excerpt related to
creating knowledge base:
... By creating a repository of knowledge capital, Canadian ...
wide system with a common base of information and ... LOSS OF KNOWLEDGE
CAPITAL: THE ORGANIZATIONAL IMPACT. ...
Published:
2010-03-11
-
Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
creating knowledge base:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
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Abstract:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled experts. The ability to harness a company’s intellectual property and know-how helps build competitive
advantage. (...)
Excerpt related to
creating knowledge base:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled ex...
Published:
2007-11-19
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Abstract:
Organizations are surrounded by ambiguity when making their implementation decisions. Accurate and relevant criteria that
are properly weighed against an enterprise’s needs, what-if scenarios, and supporting graphics and reports are essential when
making a software selection. (...)
Excerpt related to
creating knowledge base:
... Mergers and acquisitions are also creating problems, as companies cannibalize the ...
The backbone of an evaluation center is a knowledge base—a combination of ...
Published:
2008-03-14
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Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
creating knowledge base:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Abstract:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide
profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this
balance. But the vast majority have been worshipping at the (...)
Excerpt related to
creating knowledge base:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability.
Most vend...
Published:
2003-05-09
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
creating knowledge base:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer
relationship management, small and medium enterprise mar (...)
Excerpt related to
creating knowledge base:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality ...
Published:
2004-09-23
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Abstract:
In going through a business decision process for complex technology selections, more and more use is being made of technologically
driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive
a solution from them assumes an ability to accurate (...)
Excerpt related to
creating knowledge base:
In going through a business decision process for complex technology selections, more and more use is being made of technologically
driven processe...
Published:
2001-05-30
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Abstract:
Interconnection between vendors, suppliers, customers and employees through ERP and CRM tools, has become a competitive edge.
Like ERP and CRM infrastructures, a Public Key infrastructure has become an enabler of business objectives. PKI provides a
systematic approach to information security. (...)
Excerpt related to
creating knowledge base:
... Secure Web Portal Creating a secure online doorway increases the value of services delivered
to customers, partners and employees. ... TEC's PKI Knowledge Base.
...
Published:
2003-12-24
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Abstract:
'Mass customization' is the buzzword of the current decade. Customers demand products with lower prices, higher quality and
faster delivery; yet they also want products customized to match their unique needs. A product configurator that enables manufacturers
to efficiently deliver customized products by (...)
Excerpt related to
creating knowledge base:
'Mass customization' is the buzzword of the current decade. Customers demand products with lower prices, higher quality
and faster delivery; yet t...
Published:
2003-08-21