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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

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Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » creating knowledge base


10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

creating knowledge base  the content you promise. Creating content is not a one-time project. Also, over time the content must be updated and supplemented as new products or services are supported. Empowering agents to add new content as resolutions are discovered is key to maintaining a robust system. Principle 2: One champion is not enough To be successful, your project must have several champions within the organization. These are individuals that believe in the project, enthusiastically advocate it and have the clout to Read More...
TEC Certified AuraPortal Enriches TEC’s Business Process Management Knowledge Base
TEC is pleased to announce that AuraPortal’s business process management (BPM) solution has recently been certified and joins the ranks of TEC certified BPM

creating knowledge base  of tools for managing (creating, editing, and monitoring) workflows gives AuraPortal powerful capabilities for managing everything from simple to complex process management projects (see figure below). AuraPortal BPMS Workflow capabilities With customers in many different industries and covering a variety of lines of business, AuraPortal has increased horizontal features and capabilities such as case management and stronger document management features while at the same time providing specific Read More...
Stemming the Loss of Knowledge Capital: A Business Fix for Manufacturers
The clock is ticking for manufacturers to come up with a solution to the ongoing loss of knowledge capital. Their best hope lies in introducing knowledge

creating knowledge base  it's too late. By creating a repository of knowledge capital, manufacturers can increase productivity by leveraging past discoveries, maintaining competitive advantage, and improving customer service. Loss of Knowledge Capital: The Business Impact The pressure is on manufacturers to reduce costs. Consider a team of engineers and assemblers that has dedicated time and effort to designing and producing a complex project, only to discover a similar project had been done in the past; consider the waste of Read More...
Stemming the Loss of Knowledge Capital: A Business Fix for Canadian Manufacturers
The clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee attrition, such as

creating knowledge base  it's too late. By creating a repository of knowledge capital, Canadian manufacturers can increase productivity by leveraging past discoveries, maintaining competitive advantage, and improving customer service. LOSS OF KNOWLEDGE CAPITAL: THE BUSINESS IMPACT The pressure is on Canadian manufacturers to reduce costs. Consider a team of engineers and assemblers who have dedicated time and effort to designing and producing a complex project, only to discover a similar project had been done in the past; Read More...
Through Knowledge Base Technology Selections Deliver Value
A major consulting firm recently unveiled an E-Procurement selection tool that helps its clients select technologies that enable their business objectives. The

creating knowledge base  Knowledge Base Technology Selections Deliver Value Through Knowledge Base Technology Selections Deliver Value Lou Talarico - July 22, 2002 Overview In April, a major consulting firm began using a branded Technology Selection Tool to help its clients select E-Procurement technologies based on each client's specific business objectives. The tool arms field consultants with information on the functional and technical capabilities and implementation characteristics of various E-Procurement solutions. Read More...
5 Ingredients for Creating the Optimal Product Strategy
How do you transition your organization from one that falls short of meeting product revenue goals to one that consistently delivers solutions customers must

creating knowledge base  Ingredients for Creating the Optimal Product Strategy How do you transition your organization from one that falls short of meeting product revenue goals to one that consistently delivers solutions customers must have? The answer lies in turning your product innovation strategy into a core business process aimed at listening to the voice of your customer. Learn the five things you need to know to create the optimal product strategy for your company. Read More...
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

creating knowledge base  the business processes before creating an RFI or comparing vendors in a knowledge base. A good knowledge base can also diminish data quality issues. Companies that focus on developing and maintaining knowledge bases typically validate the data prior to making it available. For example, the vendor responses in TEC's knowledge bases are vetted by independent third party analysts prior to being uploaded. This allows selection teams to make technology decisions without being concerned about the validity of th Read More...
Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey
Every small and medium-size business needs to map out a comprehensive talent strategy. Read this white paper to learn how you can help your company avoid

creating knowledge base  to Handle Change by Creating the Right Road Map for Your Talent Journey Every small and medium-size business needs to map out a comprehensive talent strategy. Read this white paper to learn how you can help your company avoid roadblocks. Understand how you can navigate major changes such as growth, expansion, efficiency, and innovation. Read More...
Uncovering Insight Hidden in Text: How Unstructured Data Analysis Is Helping IT Deliver Knowledge
With business units demanding more access to corporate data, IT is pressured to deliver. Yet current business intelligence (BI) and data warehouse systems only

creating knowledge base  Insight Hidden in Text: How Unstructured Data Analysis Is Helping IT Deliver Knowledge With business units demanding more access to corporate data, IT is pressured to deliver. Yet current business intelligence (BI) and data warehouse systems only examine specific quantifiable data. Find out how IT professionals can gain a better understanding of how to integrate key information from text-based sources, such as forms, e-mail, blogs, and research into their data warehouse environment to enhance Read More...
Meridian Knowledge Solutions Meridian Global LMS 2011 for Learning Management Solutions Certification Report
The Meridian Knowledge Solutions product Meridian Global LMS 2011 is now TEC Certified for online evaluation of learning management solutions in the Human

creating knowledge base  Knowledge Solutions Meridian Global LMS 2011 for Learning Management Solutions Certification Report The Meridian Knowledge Solutions product Meridian Global LMS 2011 is now TEC Certified for online evaluation of learning management solutions in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator to help organizations with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth Read More...
Enterprise Intelligence Tools Tame Business Knowledge Glut
Skila, Inc. is applying advanced eKnowedge tools to the pharmaceutical, biotechnology, and medical device industries. It’s the kind of offering every knowledge

creating knowledge base  Intelligence Tools Tame Business Knowledge Glut Enterprise Intelligence Tools Tame Business Knowledge Glut D. Geller - October 6, 2000 Event Summary Skila, Inc. wants to solve some of the problems of the Information Age. The biggest problem, after the glare on your screen, is that there's too much information to wade through. Industry studies claim that there are 2 million new pages of information made available on the Web every day, with more than 50,000 new websites becoming available each Read More...
An Overview of the Knowledge Based Selection Process
The TechnologyEvaluation.Com’s (TEC) Knowledge Based Selection Process is a multi-part comprehensive analysis of a vendor’s tactical, strategic and qualitative

creating knowledge base  Overview of the Knowledge Based Selection Process An Overview of the Knowledge Based Selection Process B. Spencer, J. Diezemann & J. Dowling - March 15, 2001 Introduction The TechnologyEvaluation.Com's (TEC) Knowledge Based Selection Process is a multi-part comprehensive analysis of a vendor's tactical, strategic and qualitative measures as compared to the specific business and technology needs of our clients. The selection process encompasses nine process steps: Capability Assessment/Request for Read More...
PurchasePro Acquires Stratton Warren
The $34 million digital marketplace provider is hoping to cash in on Stratton Warren's large customer base and domain expertise.

creating knowledge base   Read More...
Creating an Effective Social Recruiting Strategy—A Guide
This white paper explains how to best use social media (e.g., Facebook and LinkedIn) to reach highly qualified candidates and passive job seekers, build company

creating knowledge base  an Effective Social Recruiting Strategy—A Guide This white paper explains how to best use social media (e.g., Facebook and LinkedIn) to reach highly qualified candidates and passive job seekers, build company brand recognition, and reduce sourcing costs to meet company objectives. Read More...

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