X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 creating satisfaction surveys


CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document

creating satisfaction surveys  engaged in the process. Creating the Linkage: Cause and Effect Credibility is a subjective assessment of merit that individuals use when dealing with people and ideas. Specific to ideas or proposals, this assessment revolves around a backdrop of the following considerations: Do the stated assumptions regarding cause and effect appear logical? Are there important unstated assumptions? Is there support for the argument, such as benchmarking or other objective data? Does the approach and positioning appear

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

Evaluate Now

Documents related to » creating satisfaction surveys

Your 360-degree View of the Customer: Keep the Customer in View


Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to

creating satisfaction surveys   Read More

Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM Industry Today


Going through our article archives, I stumbled across Glen Petersen’s excellent article A Lexicon for CRM Success. Petersen takes aim at key buzzwords in the CRM industry, and I thought it’d be worth summarizing his list of the worst offenders--and his thinking about why they belong in the trash can. An internationally recognized speaker, writer, practitioner, and thought leader in

creating satisfaction surveys   Read More

Assessing the Drivers of Sales Performance


Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often fail to consider the customer's total experience, and provides little information for planning. The solution is to reorient performance metrics to become value-driven.

creating satisfaction surveys   Read More

Taking Advantage of Offboarding Automation


For talent management stakeholders conceptualizing onboarding is fun—welcoming a new member to a team, followed by the integration process, often signifies growth and new life for an organization. Consequently, most companies engage a great deal with the human capital management (HCM) functionality designed to support onboarding. By contrast, offboarding is oftentimes a cheerless process, as the

creating satisfaction surveys   Read More

Profitable-to-promise: The Next Step in the Evolution of Order Promising


Achieving both customer satisfaction and profitability is critical to the survival of your organization. Without customer satisfaction, the long-term prospects for your business are bleak. And without profitability, your business cannot exist. Profitable-to-promise (PTP) solutions allow you to determine the profitability of individual orders by integrating supply chain management (SCM) and customer relationship management (CRM) processes with your financial data.

creating satisfaction surveys   Read More

Technical Publications: Improving the Quality of Technical Publications Increases Employee Productivity and Customer Satisfaction


Improving the content of technical publications is possible with a product development system (PDS). A PDS solution can automate and optimize the technical publishing process and can end publication bottlenecks caused by launch delays due to poor process. A PDS solution allows for concurrent development of products and publications—keeping your engineering and publishing departments in sync.

creating satisfaction surveys   Read More

Creating Our 21st Century Economy through a Smart Grid


The power grid is pushed to its physical limits with our growing demands for cheap electricity. To keep up, we need a “smart” electrical grid prepared for real-time information and enabling fast response. A new power delivery system can manage supply and demand while allowing consumers to manage their energy usage online. Read more about the benefits for utility companies, consumers, the economy, and the environment.

creating satisfaction surveys   Read More

Open Analytics Platform


The Open Analytics Platform consolidates data of any size, typically found both inside organizations and in the cloud, creating an analytic experience that is both fast and agile for users, yet protected, managed, and secured for IT.

creating satisfaction surveys   Read More

Creating a Modern, Effective Manufacturing Environment with ERP


In today's manufacturing industry, enterprise resource planning (ERP) solutions have become ubiquitous. In fact, Aberdeen's 2014 Business Management and ERP Benchmark Survey found that 97% of leading manufacturers use ERP, in comparison to 88% of followers. But just because an organization has implemented ERP, it does not mean that they are getting the most out of their technology environment. Rather, top-performing manufacturers ensure that their ERP solution is being used to its fullest extent by their employees, in roles that spread across the organization. Further, these modern manufacturers may supplement their solutions with supporting technology that exponentially increases the benefits that are received from the functionality and data contained within ERP.

Continuous improvement has long been a cornerstone of the manufacturing industry, and in that spirit, today's top performers must find ways to extend ERP in order to compete effectively in the modern environment. This report identifies the challenges that face the modern manufacturing environment and illustrates how Leading manufacturers make ERP a foundation for efficiency, effectiveness, and growth.

creating satisfaction surveys   Read More

A Good Scripted Demo Is Key in Software Selection


One of the main challenges in evaluating business software solutions is first creating a good script to demonstrate the software—one that’s neither too vague nor too detailed. If it’s too vague, all the vendors will be able to demonstrate all the criteria listed—and this will have little value for decision makers who need to assess one solution against another. On the other hand, if the script is

creating satisfaction surveys   Read More