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BI on the Go: About Functionality and Level of Satisfaction
We thought it would be useful to take another look at what was revealed in our recent survey on mobile BI regarding what’s important for mobile BI users, and of

criteria customer satisfaction  will discuss two additional criteria and how they affect mobile BI practices and decision-making: functionality and level of satisfaction.   General Functionality: What Tops the List? One of the questions we asked mobile BI users in the survey had to do with the functionality they find the most important when using the services of their mobile BI application. From the list we provided, including ad hoc querying, alerting, collaboration, data analysis and discovery, and dashboarding (Figure 1), users Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » criteria customer satisfaction


Customer Relationship Management: Putting Customers at the Center of the Business
No longer are customers simply sideline participants. Organizations are empowering them with a wealth of knowledge to engage in more informed decision-making. A

criteria customer satisfaction  elements of the business. Criteria for Success When evaluating technology to maximize customer relationships, it is important to consider numerous factors. Measurable ROI within a fixed timeframe -Ask to speak with several of each vendor's customers. They should be able to tell you about measurable benefits that they have achieved from using a CRM technology. Ease of installation and customization -Ask prospective vendors about the installation process. Provide details about your existing technology Read More
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

criteria customer satisfaction  meet their environmental program criteria. As larger companies take the lead in establishing green initiatives, SMBs will need to follow suit to compete. Despite the effort involved, the benefits of doing so are significant. Traditional asset management practices enable you to gain insight into only about 35% of your asset expenses. And although that has typically enabled organizations to make tangible improvements in the efficiency and cost-effectiveness of their asset infrastructure, it hasn't Read More
Comparing On Demand Customer Relationship Management Service Alternatives
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific

criteria customer satisfaction  of the top three criteria listed by companies focused on a CRM system's flexibility (i.e. configuration and customization) and the ease with which the application can be integrated with other systems. Interestingly, a few features that some vendors have worked hard to incorporate into their products fell near the bottom of the evaluation-criteria lists. Vertical market specialization, for example, did not rank high among potential CRM buyers. CRM Functions and Features So, what exactly is core CRM Read More
Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

criteria customer satisfaction  to set the design criteria. End the 'build versus buy' argument . The capabilities required for enterprise-ready, multi-channel commerce products that span differing departmental functions, from marketing through sales and support, are well beyond the resources of even the most effective IT departments. This has become a vital foundation of the business and so requires a professional, well-engineered approach to deliver the required solution. Developing this internally in an ad hoc manner is no longer a Read More
How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

criteria customer satisfaction  to Achieve a Great--and Profitable--Customer Experience The rules of the game have changed. Companies used to compete on product quality; today it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You'll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

criteria customer satisfaction  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More
Flexible Customer Data Integration Solution Adapts to Your Business Needs
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data.

criteria customer satisfaction  Customer Data Integration Solution Adapts to Your Business Needs Customer data integration (CDI) has become one of the buzzwords within the master data management (MDM) industry. Although the concept of creating a single organizational view of the customer is noble and desirable, its value should also be justified by organizations. To implement a customer data hub that only creates a centralized view of an organization's customer-related data does not affect a company's bottom line, unless Read More
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

criteria customer satisfaction  and Technological Solutions: Be the Customer CRM and Technological Solutions: Be the Customer R. Garland - June 22, 2001 Introduction  Be the bagel. It was a refrain I heard often in a metalworking shop class I took in one of my engineering classes back in college. The purpose of the class was for the students to both design and build an original device of their own creation, with the purpose of helping them understand that engineers can't work in a vacuum, and they need to understand the Read More
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

criteria customer satisfaction  Customer Success Story: Real-time Remote Workforce Enablement Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent. Read More
Defining the Value of Customer Loyalty
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path@many successfully, and

criteria customer satisfaction  the Value of Customer Loyalty What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer loyalty, and increasing your profits. Read More
Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

criteria customer satisfaction  Feedback Management Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of topics. I soon realized that people were not so eager to share impressions and give us their thoughts on products, events, etc. Some of the survey’s topics were not very pleasant, (e.g., writing a will and testament and preparing for unpleasant events like disability and death) and I understood quickly why people would Read More
Integrating Customer Relationship Management through Software As A Service
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite

criteria customer satisfaction  Customer Relationship Management through Software As A Service The CRM Marketplace According to the research firm Gartner , in the past year alone, more then $3.5 billion (USD) was spent on new customer relationship management (CRM) software licenses, but the top four CRM vendors ( SAP, Siebel, PeopleSoft, and Oracle ) accounted for only 38 percent of this total CRM revenue. Part two of the Comparing On Demand Customer Relationship Management Service Alternatives series. So, despite Oracle's Read More
Customer Behavior Analysis from Tealeaf Now in IBM’s Analytics Portfolio
We’ve barely had time to assimilate IBM’s acquisition of Vivisimo and now IBM has announced its intention to acquire Tealeaf Technology, a provider of customer

criteria customer satisfaction  Behavior Analysis from Tealeaf Now in IBM’s Analytics Portfolio We’ve barely had time to assimilate IBM’s acquisition of Vivisimo and now IBM has announced its intention to acquire Tealeaf Technology , a provider of customer experience management and customer behavior analysis applications. IBM is filling in an important piece of the analytics puzzle by reinforcing its analytics capabilities to the customer service behavior area, an important segment of the business analytics arena. IBM Read More

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