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Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

criterion media  of satisfaction as the criterion by which to target them; an unhappy customer will be unlikely to want to buy from you, no matter how tempting your offer may be. Create Dynamic Customer Profiles Profiles should be based on customer needs, not on your company taxonomy. Make sure you maintain all documentation up to date, and that all parties involved in customer interactions are contributing. Further investments in technology and people may be required to keep everything up to date, as you may find that Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » criterion media


Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

criterion media  as the most influential criterion by 50 percent of respondents. This exhibits that reliable operation of a phone system after enterprise-wide installation is of utmost importance. The pie chart below provides a snapshot of the breakdown of influential criteria as cited by users. To accurately assess your needs during the purchase process, follow this four-step plan: Decide your Buyer Type; focus on basic and relevant advanced product features; anticipate costs; and study vendor attributes such as Read More
E-learning Course Design
This article provides hints for the design of e-learning courses with regard to target audience, navigation, objectives, motivation, media, interactivity

criterion media  story telling, sequential, competency-based, criterion-referenced, evaluated, co-operative, case studies, discovery or constructivist, role playing, simulation, games, experiential, laboratory, etc. Keep in mind that the most effective learning occurs when learners are actively engaged. Does the content design reflect the needs and interests of the intended audience? Are the tone, level of content, and interactivity appropriate to the audience? Content needs to be clearly organized divided into Read More
Mobile Business Intelligence & Analytics
The convergence of business intelligence (BI) and mobility has been well under way for some time. As more professionals begin using smart phones and other

criterion media  The most critical selection criterion is that a single authoring environment exists. With a single authoring environment, information can be delivered out to mobile users without having to create a separate set of BI views, reports and dashboards, which would double maintenance and support needs. This concept needs to be extended to ensure that users have access to any or all authorised content that they would otherwise be able to access via their desktop. There should be no difference between content Read More
HCM Niche Vendors - What’s Missing from Large-scale HCM Software Solutions?
Human capital management (HCM) solutions are relatively recent in the software for business market. Lately, several HCM solutions have been consolidated through

criterion media  itiliti, Hire.com, Optimum HR, Criterion Incorporated, PRI Associates, Authoria, Claybrooke & Associates, Advanced Information Management, Inc., and Aquire. Prior to the consolidation wave occurring during the last few years, most HCM vendors were more or less niche vendors. In fact, the novelty of HCM solutions still permits the emergence of new niche vendors, a phenomenon that does not occur in more mature markets like ERP, where the appearance of brand-new niche vendors is rare. Since most HCM Read More
Polopoly
The Atex digital delivery system is a battle proven, high-performance content management system, covering all the online needs of a modern media company. Rapid

criterion media  The Atex digital delivery system is a battle proven, high-performance content management system, covering all the online needs of a modern media company. Rapid and easy to deploy, simple to scale and customise, our web CMS, Polopoly, is the natural choice for anyone seeking to consolidate cross channel, multi-channel publishing onto one flexible platform. Read More
Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now

criterion media  Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are Read More
The Sum of All Malware Fears: Siemens on Stuxnet
When Stuxnet malware hit the mainstream media in September 2010, it all sounded like a plotline straight from a Tom Clancy thriller. After all, Stuxnet targeted

criterion media  Sum of All Malware Fears: Siemens on Stuxnet   When Stuxnet malware hit the mainstream media in September 2010, it all sounded like a plotline straight from a Tom Clancy thriller. After all, Stuxnet—the first worm ever developed to reprogram industrial systems —was reportedly designed to take aim at Iranian nuclear power stations. More specifically, Stuxnet targeted the Siemens industrial control systems implemented at so-called “high-value infrastructure” installations in Iran. The media Read More
Networld Media Group
Networld Media Group provides news and information for various industries. Networld@s publications include DigitalSignageToday and RetailCustomerExperience.

criterion media  Media Group Networld Media Group provides news and information for various industries. Networld’s publications include DigitalSignageToday and RetailCustomerExperience. Read More
Technology Secrets for International and Global Companies
With the globalization of business and the ubiquity of the Internet, virtually all media used by large businesses need to support a multilingual environment to

criterion media  Secrets for International and Global Companies With the globalization of business and the ubiquity of the Internet, virtually all media used by large businesses need to support a multilingual environment to effectively serve internal and external customers. There are a number of factors that routinely complicate business efficiency in multilingual and multinational organizations. This paper will address a number of these factors and how they can be mitigated by sophisticated IT systems and Read More
Ziff Davis
Ziff Davis, Inc. is a leading digital media company specializing in the technology market, reaching over 40 million highly engaged in-market buyers and

criterion media  Davis Ziff Davis, Inc. is a leading digital media company specializing in the technology market, reaching over 40 million highly engaged in-market buyers and influencers every month. Ziff Davis sites, which feature trusted and comprehensive evaluations of the newest, hottest products, and the most advanced ad targeting platform. Ziff Davis B2B is a leading provider of online research to enterprise buyers and high-quality leads to IT vendors. More information on Ziff Davis can be found at Read More
RIM Gets the Gist (of Social Media)
The recent acquisition of Gist by BlackBerry developer Research In Motion (RIM) prompted this TEC water cooler information session between TEC's Managing Editor

criterion media  Gets the Gist (of Social Media) The recent acquisition of Gist by BlackBerry developer Research In Motion (RIM) prompted this TEC water cooler information session between TEC's Managing Editor Dave Clark and CRM analyst Gabriel Gheorghiu: DC : OK, even I’ve heard of RIM. What’s Gist? GG : The idea behind Gist was essentially to extend the inbox to the Internet and social world by putting together all contacts from different sources (Outlook, Gmail, Twitter, Facebook, etc.) and managing them from a Read More
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

criterion media  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More
Online Marketing: Content Marketing to Keep Google Happy
There is no denying that content marketing is a must-do for any online business. Content is what drives your social media marketing and SEO campaigns, and

criterion media  Marketing: Content Marketing to Keep Google Happy There is no denying that content marketing is a must-do for any online business. Content is what drives your social media marketing and SEO campaigns, and without a strong content marketing campaign propelling your brand forward, your Internet marketing will eventually plateau. A content marketing campaign should mainly be focused on creating informational and educational content, not promotional material for your brand, building your authority as an Read More

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