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TEC Research Analyst Roundtable: Predictions for 2011
It’s that time of year again for TEC’s analysts to polish their crystal balls and spread their tarot cards to gaze on the future of enterprise software for 2011

crm 2011 mobile express  with them. For traditional CRM : The new version of Microsoft Dynamics , with options like cloud development, online solutions catalog, and contextual document management, seems to be a lot different from anything Microsoft has offered before. Worth following in social CRM: Nimble and Xeesm . In the ERP space, Plex will probably still dominate the SaaS segment for manufacturers. Epicor will surely have an important impact on the market with its version 9, but probably more as an on-premise solution, unles Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm 2011 mobile express


What Have Epicor and Activant Been Up To (Post-Merger)?
April 2011 saw the merger of Epicor and Activant Solutions to create a global leader in business software solutions. TEC principal analyst P. J. Jakovljevic

crm 2011 mobile express  Microsoft Windows Mobile POS), CRM Clienteling, BI Mobile, Enterprise Store Central, Enterprise Selling and Multi-Channel Transaction Adaptor (cross-channel transactions), and CRM 7 (major new release of CRM). By the way, our focus on mobility isn’t just on the large store chains—our Epicor Eagle product line will see the release of a suite of mobile POS and enterprise apps for phones this fall. PJ : Is there anything that you are at liberty to volunteer on the company's future moves (that we should l Read More...
Talking to an Unrelenting Cloud Enthusiast - Part 2
Part 1 of this blog series introduced Xactly Corporation, a provider of fully multi-tenant, software as a service (SaaS)-based solutions for sales performance

crm 2011 mobile express  areas such as HCM, CRM, CPQ and others. This is why we work so closely to integrate and go-to-market with these other players. What is most important, and a by-product of the SaaS phenomenon, is that customers can pick best-of-breed solutions in each area. For example, one enterprise resource planning (ERP) system might fit, with a different CPQ, all integrated into an SPM tool. PJ : What recent trends in buying behavior (any hurdles and detractors, and drivers and rationale) for SPM software adoption hav Read More...
TEC Industry Watch: Enterprise Software News for the Week of May 28th, 2012
SOFTWARE SELECTIONSOklahoma’s Department of Human Services selects WebFOCUSIndustry tags: cross-industry

crm 2011 mobile express  Web app begins with CRM (the full module) as well as the Accounts Receivable portion of the accounting module (now called Billing). —Principal TEC Analyst P.J. Jakovljevic TEC article (April 30 2012): What’s Up with xTuple—and Open Source ERP?  Active Endpoints launches free meeting follow-up wizard Industry tags: cross-industry Cloud Extend is a concrete cloud business process management (BPM) application, built on Active Endpoints' BPMS, ActiveVOS, which aims to easily automate mundane sales, ma Read More...
Year in Review: Top Enterprise Software News and Trends for 2011
With 2011 just about under wraps, we asked our experts to weigh in on this year’s trends and enterprise software news-makers. Read this article to get their

crm 2011 mobile express  TEC ’s recently published CRM Buyer’s Guide describes this type of innovation in more detail.   Aleksey Osintsev, ERP Research Analyst There were four notable trends that came to this forefront this year: 1.  Software as a service (SaaS): User interest in SaaS rose steadily throughout 2011, and ERP vendors must rise to meet this challenge. Most vendors provide either a SaaS deployment option (primarily single-tenant) or at the very least a hosted version of the software. I expect this trend to preva Read More...
Secure Mobile ERP-Is It Possible?
Mobile devices are the workstation of the future—the new normal. Today’s organizations need to support mobile devices, whether this means adapting current

crm 2011 mobile express  secure mobile erp,mobile erp,mobile enterprise resource planning,mobile device security,cloud-based intermediary,cloud-based security intermediary,mobile business apps,secure mobile business apps,ifs north america,mobile apps business,mobile apps for business,mobile device security software,mobile device security policy template,business mobile apps,mobile apps business model Read More...
CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

crm 2011 mobile express  relationship management (CRM) (Wikipedia) CRM Without Workflow is not CRM: How to Maximize Sales and Service Productivity Customer relationship management (CRM) is also known as : Customer Intelligence , Customer Service , Consumer Relationship System , Business Intelligence , Client Relationship Management , Enterprise Relationship Management , Consumer Relationship System , Employee Experience Management , Customer Experience , Customer Experience Management , Service System , Relationship Management , Read More...
Fenestrae Offers WAP Support for Mobile Data Server
Mobile Data Server 2.0 (MDS) allows access via WAP to a company’s Intranet, Microsoft Back Office databases, such as SQL Server in addition to Microsoft

crm 2011 mobile express  samsung,mobile software,mobile internet,mobile applications,mobile application,social networking sites,business mobile,mobile content,mobile solutions,social networking site,voip system,wap wml,microsoft pc software,business software microsoft,wap browser Read More...
The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software

crm 2011 mobile express  Forrester Wave: CRM Suites for Large Organizations, Q2 2010 In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More...
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

crm 2011 mobile express  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More...
Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management
The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options

crm 2011 mobile express  mobile device management,enterprise mobility management,holistic enterprise mobility management solution,corporate mobile landscape,mobile device management solution,mobile application management Read More...
Enterprise Mobile Security: Protecting Mobile Data and Increasing Productivity
Today’s mobile devices improve productivity and efficiency, but they also bring new risks to companies: confidential corporate and personal data can be lost or

crm 2011 mobile express   Read More...
The Real Challenge of CRM: Employee Buy-In
Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has

crm 2011 mobile express  quick to implement, cost-effective CRM solutions that enable you to better serve your customers and prospects. Source : Oncontact Software Resources Related to The Real Challenge of CRM: Employee Buy-In : Customer Relationship Management (CRM) (Wikipedia) The Real Challenge of CRM: Employee Buy-In CRM System is also known as : Best CRM System , Best CRM Systems , Business CRM Software , Business CRM Systems , CRM Applications , CRM System Companies , CRM Best Practices , Integrated CRM System , CRM Read More...
How Retailers are Answering the Call of Mobile Shopping
Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile.

crm 2011 mobile express  Retailers are Answering the Call of Mobile Shopping How Retailers are Answering the Call of Mobile Shopping Mobile shopping is the next giant wave in retailing, but are you positioned to get your fair share of the dollars? Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile. You'll learn about the current trends in mobile shopping the different mobile marketing approaches you can take—along with their pros and Read More...

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