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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm accounting eai methodologies integration


SAP Weaves Microsoft .NET And IBM WebSphere Into Its ESA Tapestry Part Two: Market Impact
With SAP NetWeaver and the Enterprise Services Architecture, SAP will have delivered the blueprint for turning Web services from a concept into business reality

crm accounting eai methodologies integration  service customer relationship management (CRM) component that uses service workers' skill information stored in an HR system, parts inventory information stored in the inventory application, and service cars information stored in fleet management to coordinate the deployment of field workers and parts to a repair site. Since there is not much enthusiasm for another round of excruciating big-bang ERP implementations, pulling existing functional applications together into new xApps should offer companies

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Glossary of Enterprise Applications Terminology Part One: Accounts Payable Through Internet


As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary of those terms.

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Exact Software--Working Diligently Towards the "One Exact" Synergy Part Six: Challenges and User Recommendations


The current market trend is towards vendors that can provide comprehensive solutions for small and medium sized enterprises (SME) with a justifiable return on investment (ROI), and Exact seems to have a fair shot at making a mark.

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Attaining Real Time, On-demand Information Data: Contemporary Business Intelligence Tools


Demand for instant access to dispersed information is being met by vendors offering enterprise business intelligence tools and suites. Portlet standardization, enterprise information integration, and corporate performance management are among the proposed solutions, but do they really deliver real time information?

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NetSuite CRM+: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

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Top Accounting Software Comparisons 2010


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The Lexicon of CRM - Part 3: From R to Z


CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

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2011 Buyer's Guide to Accounting and Financial Software


Learn more about theadvantages of the new generation of finance and accounting systems in The 2011 Buyer's Guide to Accounting and Financial Software...

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Rising to the Challenge: Productivity in Accounting and Finance Organizations


During these challenging times companies need to do more with less. This need extends throughout the organization-and companies' accounting and finance organizations are rising to the challenge. Know the most critical challenges faced by the CFO organization of companies in improving staff productivity and effectiveness of their operations according to research conducted by the Institute of Management Accountants (IMA).

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SYSPRO CRM


SYSPRO CRM is aimed specifically at small to midsize manufacturers and distributors. Unlike other customer relationship management (CRM) solutions that are built around a modular architecture, SYSPRO CRM software uses a table-based architecture to integrate all of the critical CRM functions of marketing, sales, service, and fulfillment into a single module. This integrated architecture means that users from every department—including marketing, sales, service, collections, or shipping—share the same data for a collaborative effort. User-specific dashboards can be customized for views of information suited to a user’s individual needs. SYSPRO CRM integrates with the SYSPRO ERP solution for additional efficiencies. Sales orders, check shipments, inspect customer accounts receivable, verify inventory levels, and other critical functions can be initiated directly through SYSPRO CRM without having to exit screens or navigate complex menus. The SYSPRO CRM solution is easily customizable.  

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FinancialForce Accounting


FinancialForce Accounting™ is a simple, yet powerful, accounting application that is straightforward to learn, easy to implement, and trouble-free to maintain. It complements Salesforce customer relationship management (CRM), helping to bring back office data to the front, eliminating data silos, and allowing companies to align sales, service, and finance on a single cloud platform. FinancialForce Accounting enables more efficient accounting processes, shorter period closes, and sharper financial reporting.

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