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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 crm accounting eai methodologies integration


SAP Weaves Microsoft .NET And IBM WebSphere Into Its ESA Tapestry Part Two: Market Impact
With SAP NetWeaver and the Enterprise Services Architecture, SAP will have delivered the blueprint for turning Web services from a concept into business reality

crm accounting eai methodologies integration  service customer relationship management (CRM) component that uses service workers' skill information stored in an HR system, parts inventory information stored in the inventory application, and service cars information stored in fleet management to coordinate the deployment of field workers and parts to a repair site. Since there is not much enthusiasm for another round of excruciating big-bang ERP implementations, pulling existing functional applications together into new xApps should offer companies

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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