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Information Architecture in Office SharePoint Server
Before any medium-to-large company implements Microsoft® Office SharePoint® Server 2007, it’s important to become familiar with the process that may occur

crm architecture graphic  departments provided by a CRM system or office locations provided by a custom database. Search The final step in Business Data Catalog deployment is adding the Business Data Catalog application to the enterprise search results. This allows the use of the existing search functionality to locate Business Data Catalog content alongside standard SharePoint corporate document content. These sources can be included in different scopes for more discreet control and even mapped to content types. This application Read More...

Playing Devil’s Advocate with an Innovative Vendor’s “Techies”
Rather than pursuing the usual route of writing analyses of major market trends, we’ve decided to ask vendors about their opinions and approaches. IFS has re

crm architecture graphic  For instance, Microsoft Dynamics CRM 's UI emulates working within Microsoft Outlook , and Duet emulates working in SAP from Microsoft Word , Excel , or Outlook , while Alloy (previously code-named Atlantic project) will emulate working in SAP from IBM Lotus Notes (see Application Giants in Duel—and Duet—for Users' Hearts, Minds… and Wallets ). Moreover, Lawson Smart Client leverages a number of common Microsoft Office products (most notably Microsoft Office Groove ). However, the other school of Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm architecture graphic


A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures

crm architecture graphic  adopted SaaS application and CRM being among the top 10 software types researched by Indian end users (see Figure 2), I expect that this interest in SaaS and on-demand solutions will continue in the coming years. Obviously, this is only the tip of the iceberg. If anything, this article has piqued my curiosity even further about the enterprise software market in India. Here are a couple of open questions: 1. What are the top priorities and key functionality that users in India seek in software systems? Read More...
Examples Of How Some Mid-Market Vendors Might Remain Within The Future Three (Dozen)? Part Two: Agilisys Market Impact
The most recent merger looks initially like a positive move for both companies and their customers, since Agilisys further enlarges a foothold in the discrete

crm architecture graphic  and customer relationship management (CRM) capabilities from the Agilisys side (i.e., Agilisys ERP, Agilisys SCM and Agilisys ART (Advanced Relationship Technology) process manufacturing & distribution-oriented products, albeit it is not going to happen very soon given disparity between the two industries within Agilisys' fold), while both companies needed increased visibility and clout. Existing users should benefit from Future Three's bolstered financial stability, and a likely products' streamlining Read More...
ABAS Business Software-One Mid-market ERP Vendor to Watch For
ABAS Business Software has built a name for itself as a mid-market enterprise resource planning (ERP) vendor to contend with. In his latest article, TEC

crm architecture graphic  devices for sales and CRM functions. Our remote service application will be delivered in Q1 of 2012. We are currently delivering a Web-based solution developed for smart devices, but we are reviewing options for next-generation solutions, so it’s a little early to declare anything about our future technology and platform support. We see that in the near term, countless mobile devices will be in the economy, from smart cars, to smart appliances, to smart vending machines, to medical devices—all need Read More...
Comparing Solace’s Broker-Based Architecture with Peer-to-Peer Architecture
When considering messaging middleware technologies, it’s important to understand the business requirements of a given application and consider them in context

crm architecture graphic  Solace’s Broker-Based Architecture with Peer-to-Peer Architecture When considering messaging middleware technologies, it’s important to understand the business requirements of a given application and consider them in context of the characteristics and strengths of the technology’s underlying architecture. This paper compares peer-to-peer messaging architecture with broker based architecture, and in particular Solace’s hardware-based appliance solution. Download the white paper and get the Read More...
How Many Napkins Have to Die Needlessly? A Case for Business Architecture
Architecture is a description of how things go together. Once we know what our Business Architecture is, we can design an Information Technology Architecture

crm architecture graphic  Many Napkins Have to Die Needlessly? A Case for Business Architecture IT Management Issue Whether designing a new information system, assessing the impact of a purchased package, planning for integration with an application service provider, performing due diligence for a merger or acquisition, or identifying opportunities for cost reduction, the question is: What is the necessary and appropriate information technology architecture. The perfect architecture is functional, simple and clearly Read More...
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

crm architecture graphic  And Cost Of A CRM Selection Mitigating Drawbacks Through The Use Of A Knowledge Base Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. With regard to technology selections, TEC describes a knowledge base as having three components: First , a comprehensive set of functional and technical criteria covering every functional area of an enterprise application (in this case, CRM). Second , a set of vendor ratings for the criteria on the vast majority of Read More...
BizAutomation CRM + Business Management
BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have

crm architecture graphic  CRM + Business Management BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based Web interface via Read More...
CRM: Past, Present, and Future
Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service

crm architecture graphic  representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access

crm architecture graphic  for Financial and Insurance Markets Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide Read More...
CRM, ERP, BI, and IT Investment-Where Do You Find the Business Benefit?
Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with

crm architecture graphic  because of the way CRM is implemented. Find out where a CRM implementation can get off track—and how to ensure CRM success. Read More...
Architecture Evolution: From Mainframes to Service-oriented Architecture
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the platform support. It is going to

crm architecture graphic  Evolution: From Mainframes to Service-oriented Architecture Software architecture can be defined simply as the design or blueprint of an application or software package. This blueprint describes the layout of the application's deployment, including partitioning its business logic between servers (computers). The architecture thus incorporates protocols and interfaces for interacting with other programs or computers, and all these should vouch for future flexibility and expandability. Read More...
Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate

crm architecture graphic  Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM Hi, I’m Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today's Showdown pits three leading customer relationship management (CRM) vendors’ solutions against each other in a head-to-head contest: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM . We hope you find this Vendor Showdown helpful Read More...
Ebix CRM
Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital

crm architecture graphic  CRM Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective. Read More...

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