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Software Functionality Revealed in Detail
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 crm article for construction industry

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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SAP Industry Solutions for Mid-market Companies


For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media, insurance, chemicals, banking, and public sector offerings have followed, highlighting SAP's lesser-known side as a market-oriented provider of industry-tailored solutions.

crm article for construction industry  mySAP ERP and mySAP CRM , as well as applications for user productivity and analytics, have all recently been designed with an industry perspective. Certainly, insights from SAP''s core or standard developments, along with partner solutions, benefit all of SAP''s industry units, and cover common business processes. But each industry has particular demands that cannot be met by generic solutions, and SAP thus invests in complementary programs, with the goal of a complete and integrated solution portfolio tha Read More

TEC Industry Watch: Enterprise Software News for the Week of August 6, 2012


SOFTWARE SELECTIONSAccuride Corporation selects cloud-based Plex Online ERPIndustry tags: Manufacturing "This Indiana-based automotive components manufacturer and supplier has performed a significant multi-year ERP software evaluation and selection project, resulting in the selection of the cloud-based ERP system from Plex Systems. A single application is to replace seven separate ERP systems, or

crm article for construction industry  2011): Sage ERP and CRM Portfolio Update: Clarity at Last Systra selects IFS Applications for worldwide project-based operations Industry tags: rail and urban transport engineering When it comes to looking for an ERP vendor that supports project-based engineer-to-order manufacturing and delivery on a global basis, IFS is always a sound choice. —P.J. Jakovljevic, Principal TEC Analyst Read the TEC Blog post (Oct 2011): IFS: Of Vertical Focus, and Customers’ Agility and Choice See the IFS Solutions pr Read More

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crm article for construction industry  integration with Microsoft Dynamics CRM and Microsoft Office compatibility should also help. It remains to be seen what Microsoft plans to do in regard with social marketing and customer-listening capabilities, given salesforce.com and Oracle’s recent acquisitions for these capabilities. —P.J. Jakovljevic, TEC Principal Analyst TEC article (June 2001):  The Blessing & Curse of SharePoint’s Grandma’s Attic Autodesk acquires Vela Systems Industry tags: construction Building information modeling Read More

TEC Industry Watch: Enterprise Software News for the Week of July 2, 2012


SOFWARE SELECTIONS AND IMPLEMENTATIONSD@K Engineering selects Aras Enterprise PLM software Industry tags: PLM, complex electromechanical products and equipment "This was a head-to-head win over Oracle’s incumbent Agile PLM solution. Aras was reportedly selected as a replacement for its openness (interconnectivity) and flexibility. Free and open source PLM software is becoming increasingly more

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TEC Industry Watch: Enterprise Software News for the Week of July 23, 2012


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crm article for construction industry  make everyone involved in CRM work together more efficiently. Even though the two solutions are now sold together, it’s not clear how tight the integration between them actually is from an IT and end user perspective.” — Gabriel Gheorghiu, TEC Research Analyst Profile:  Oracle Rogers Communications and SAP to develop packaged enterprise mobile applications Industry tags: mobility, communications “SAP and Rogers are  partnering to develop new enterprise mobile applications  using SAP’s mobile Read More

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crm article for construction industry  Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how. Read More

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Agiline CRM : Customer Relationship Management (CRM) Competitor Analysis Report


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crm article for construction industry  CRM : Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important Read More

VISIBILITY.net for ERP for ETO Manufacturing Certification Report


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crm article for construction industry  Buyer''s Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More

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