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'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... has documented in several articles the JD Edwards strategic decision was to NOT perform all R&D in-house to capture burgeoning markets such as CRM and Supply ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_18_01_1.asp - 17k - 2001-09-18 Summary: J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far have they gotten in that vision? Are they a good bet if you also have visions of C-Commerce dancing in your head?

CRM Application Users Are Key to Project Success

by Kevin Ramesan ... Many articles about customer resource management (CRM) project failure blame a gargantuan project scope or the software packages themselves. ... http:/.../Research/ResearchHighlights/CRM/2005/10/research_notes/TU_CR_KR_10_22_05_1.asp - 13k - 2005-10-22 Summary: For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention to user training and change management.

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of ...

by Lou Talarico & Kevin Ramesan ... project. Many articles relate CRM failure to the absence and/or weakness of business objectives driving the CRM initiative. Although ... http:/.../Research/ResearchHighlights/Crm/2003/04/research_notes/TU_CR_LJT_04_18_03_1.asp - 12k - 2003-04-18 Summary: Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This article will focus on determining the functionali

'Collaborative Commerce': ERP, CRM, e-Procurement, and SCM Unite! ...

by Randy Garland ... Additional articles in the series will look at the initial efforts of the leaders in this game; namely, the big ERP ... ERP and CRM: Their trademark functionality. ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_13_01_1.asp - 18k - 2001-09-13 Summary: Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement, and SCM into one coherent system within and between organizations. This is the stuff system integrators dream of.

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... Since then, as Web and Internet technologies have matured, CRM on the front end ... This, the third of a series of articles on Collaborative Commerce (C-Commerce ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_20_01_1.asp - 19k - 2001-09-20 Summary: Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces.

CRM: What Is It and Why Do It? Part One: Historical Background

by Glen Petersen ... six books including CRM Leadership and Alignment in a Customer Centric World and ROI: Building the CRM Business Case, on which this series of articles is based ... http:/.../Research/ResearchHighlights/Crm/2004/11/research_notes/MI_CR_XGP_11_08_04_1.asp - 18k - 2004-11-08 Summary: Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why

Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite ...

by Larry Blitz ... Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+. ... Results. For this showdown, we looked at five standard CRM modules. ... http:/.../Research/ResearchHighlights/CRM/2009/05/research_notes/VS_CR_LB_05_15_09_1.asp - 11k - 2009-05-15 Summary: I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluati

Customer Relationship Management Showdown: Microsoft Dynamics CRM ...

by Larry Blitz ... Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM. Hi, I’m Larry Blitz, editor ... http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/VS_CR_LB_09_29_08_1.asp - 11k - 2008-09-29 Summary: For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given

Customer Relationship Management Showdown: Microsoft Dynamics CRM ...

by Larry Blitz ... Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM/SageCRM.com vs. Oncontact CRM. Hi, I’m Larry Blitz ... http:/.../Research/ResearchHighlights/CRM/2008/01/research_notes/VS_CR_LB_01_30_08_1.asp - 11k - 2008-01-30 Summary: For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given

CRM: Creating a Credible Business Case and Positioning It with the ...

by Glen Petersen ... six books including CRM Leadership and Alignment in a Customer Centric World and ROI: Building the CRM Business Case, on which this series of articles is based ... http:/.../Research/ResearchHighlights/Crm/2004/11/research_notes/MI_CR_XGP_11_09_04_1.asp - 23k - 2004-11-09 Summary: An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to assess results and declare success.