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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm as a service


Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

crm as a service  delivers strong back-office and CRM functionality to the services sector. As for the companys SaaS offering, SAP provides its partners with the option of holding licenses and having their users pay a subscription fee to access an online, hosted version of Business One. Oracle delivers its ERP offering to the SMB market with its Oracle eBusiness Suite Special Edition . Similar to SAP, Oracle's SMB offering is stronger for the distribution and manufacturing sectors. In terms of delivering solid back-office

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » crm as a service

CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

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Plateau as a Service for Talent Management


Being a human resources (HR) and customer relationship management (CRM) analyst is definitely a privilege. I get to follow the trends from these two different business areas, which (incidentally) have many things in common: employees are a company’s internal customers, recruiting is campaign management for the workforce, privacy data about customers and employees is equally sensitive, etc.

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Software as a Service: A Cheaper, Faster Way to Access Applications


The dismal economy hasn't been bad news for all segments of the IT industry. The market for applications delivered in a software-as-a-service (SaaS) model is increasing thanks to customers who seek better/more targeted functionality, quicker deployment/access, lower up-front and ongoing cost, and ease of use. Learn why SaaS has a history of thriving in down cycles, and what to look for in a SaaS solution.

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Software as a Service: Not without Caveats


Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant basis and on strict service level agreements.

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Pragmatist's Guide: Building a Business Case for a Formula-based ERP


If you're a process manufacturer taking a close look at the option of acquiring an enterprise resource planning (ERP) solution, you may be finding that you're faced with a bewildering array of options, technologies, and applications. What should you look for, and which business issues do you need to address to position your acquisition-and implementation-for maximum success? Download this report to find out.

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Roadmap to a Successful Cloud Implementation: 5 Steps to Consider for Ensuring a Successful Implementation


If you are a growing midsize organization, chances are you are or will soon outgrow your entry-level accounting system. More and more companies are turning to cloud enterprise resource planning (ERP) systems—namely software-as-a-service (SaaS)—to modernize their current systems and lay the foundation for future growth.

SaaS ERP offers and intuitive user experience, modern functionality, and the ability to conduct business anywhere via mobile devices. Cloud ERP also offers more favorable economics with subscription-based licensing and minimal need for IT resources to support it. Reduced implementation times also offer faster time-to-value.

This white paper looks at advantages of cloud systems and some factors to keep in mind. While SaaS ERP systems provide faster implementation times over on-premise solutions, you still need to carefully manage your implementation project to ensure current and ongoing success.

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Global Trade Hits Home at MegaResistCap-Part II: A Little Knowledge Goes a Long Way


When we left Jim, it was 7 pm, Sunday night. Jim, director of IT at MegaResistCap, had received a message from his CIO. The company’s legal counsel wanted to know if their systems were able to support the company operating as a “deemed exporter.” (See Part I of this series.) Jim knew he needed to work his magic and offer a solution or at least a direction to management—that’s why they paid him

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Transform Your Service Organization into a Performance-driven Leader


Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything together.

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6 Secrets to Simplify Field Service


Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits.

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Planning for a Financials Implementation: How To Avoid a Nosebleed


Because of the risks inherent in any financial implementation, it’s essential to get back to business basics. These implementations need to be understood and planned for. Thus, there are a few premises that must be addressed in the planning stages of a financials implementation. If these premises are followed in a disciplined manner, the nosebleed of implementation can be avoided.

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