Documents » crm aspects of hdfc.
Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
Abstract: Software as a service (SaaS) has considerably changed the ways vendors deliver technology, and how companies use it. Ideally, SaaS applications should scale to your business size, optimize your resources, and speed your return on investment (ROI). But it's important to make sure that your SaaS provides 'real' SaaS benefits—and what to do if it doesn't—so that your business performance doesn't suffer the consequences. Find out more.
PubDate: 1/17/2008 2:39:00 PM
Abstract: Your customer relationship management (CRM) solution must be able to deliver across marketing, sales, and service while offering user scalability, data scalability, and network performance. But you may not have considered how network performance can affect other aspects of your company’s performance. Learn about a solution that has been enhanced with functionality for network bandwidth use improvements of up to 94 percent.
Abstract: One of the most important aspects of any business management application, including CRM applications, is its underlying architecture. An application’s customizability, adaptability, portability, scalability, and extensibility are all functions of its architecture. A well-designed architecture will thus accommodate growth and adapt to business changes—without affecting the performance of the application or requiring an exhaustive re-implementation.
Abstract: Program testing and debugging is one of the most critical aspects of implementing a computer system. Without programs which properly work, the system will never process information and produce the output for which it was designed. Testing procedures should be established and testing roles should be demarcated between the programmer and the analyst. Once this is done, test data that can test the limits of the program should then be created.
Abstract: Information technology project risk often comes from non-technical aspects of the initiative. Assessing the impact of technology on people, management systems and other initiatives is essential to assure project success.
Abstract: As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a company ensure they have made the right choice in selecting one?
Abstract: Karl Fogel is a founding developer of the Subversion project and is employed by CollabNet. In the following interview, Karl covers key social aspects of coordinating developers as well as the difficulties and advantages of managing an open source, distributed development project.
Abstract: Collaborative planning for businesses carries great potential for reducing the hidden costs that inevitably result from poor planning and limited visibility among trading partners. With new OEM partner Great Plains, Logility has made a good move in targeting this growing area and organizing its applications around the collaborative aspects.
Abstract: Does Manugistics’ acquisition of a small ERP vendor confirms a further degree of integration and convergence between ERP, SCM and CRM applications in 2002 and beyond, with SCM and CRM moving towards the transactional aspects that have until lately been the prerogative of ERP?
Abstract: PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework. If one considers all aspects of a CRM or SCM evaluation, PeopleSoft has earned the license to be evaluated along with market leaders.
Abstract: A plethora of software estimation tools are available, each claimed to be better than the others, thereby confusing prospective buyers. An effective tool ought to provide for all four aspects of software estimation, namely, size, effort, cost, and schedule.
Abstract: Supply chain planning tools deliver potentially tremendous savings when well implemented, and wreak havoc when they fail. A company considering an outsourcing strategy for their supply chain planning processes should first address some key aspects of these tools.
Abstract: Key Performance Indicators (KPIs) represent a set of measures focusing on those aspects of organizational performance that are the most critical for the current and future success of the organization (source: "Key Performance Indicators [KPIs]: Developing, Implementing,and Using Winning KPIs", by David Parmenter).
Abstract: In the post Y2K era, many companies have turned to the CFO to oversee the IT function with the CIO or head of IT reporting to the CFO. IT may look organizationally like accounting, but the issues a CFO will face in managing IT will be complex and involve an organizational approach that is focused on the unique aspects of managing IT.
Abstract: In several aspects, Lawson Software could be regarded as an enterprise applications market anomaly. For one, at its peak in fiscal 2002, the company boasted annual revenues of nearly $430 million, but it still has only a slender (less than 10 percent of revenues) presence outside of its US domestic market. Further, it remains a major force in enterprise applications software, yet it does not cater the functionality to manufacturing sectors, and the vastness of its sales are thus derived from just a few service-oriented vertical markets-primarily health care and retail.
Abstract: eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s software to incorporate dispatch optimization and other aspects of Field Force Automation into their CRM services.
Abstract: Modern quote-to-order suites provide customers and suppliers access to design, planning, and material data. This enables users to proactively understand various aspects of a project, as well as reduce planning time, document activities, and promote communication throughout the engagement cycle.
Abstract: The Excellence Series is in fact a product that provides users with a powerful business management framework that is in many aspects far ahead of other middle market products.
Abstract: There are two prevailing approaches for selecting enterprise-wide software: the functions and features approach and the business processes approach. Yet a third alternative does exist—one that takes the best aspects of these two to provide the assurances needed by the buyer and the efficiency desired by the vendor.