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Integrated business and ERP (Enterprise Resource Planning) software solutions for the food industry. Includes trace-ability, HACCP, production yields, recipe
to Promise), flexible cost-accounting, CRM (Customer Relationship Management), EIS (Executive Information Systems), report-writer, plus standard ERP (sales, procurement, inventory, production, accounting, financials, etc.).
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Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Respons...
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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Will Adonix Provide A Warmer Home To CIMPRO?
After several years of being neglected within many foster homes, CIMPRO might have finally found its welcoming host in Adonix, until recently an anonymous
and 1.34 the integrated CRM modules and native Web extensions. With this acquisition and the ones that preceded it i.e., Prodstar, TOLAS, Geode CLE128 (warehouse management system) and ABEL (fixed assets management product) -- Adonix might be positioned as an attractive alternative for mid-sized companies. On the same day, Adonix announced that it has made significant enhancements to Adonix X3 that bolster its warehouse management system (WMS) and data collection capabilities. Adonix X3's new WMS features
How the iPad Is Changing Retail POS Systems
The face of retail point-of-sale (POS) systems has changed dramatically over the last couple years. iPad technologies, for example, have become integrated into
tracking, customer relationship management (CRM), and more features (see figures 1 and 2). Figure 1. Revel POS Screen Figure 2. Revel POS Screen Revel Systems’ iPad POS solution enables retailers and hospitality enterprises to take orders, process payments, analyze sales, and track inventory across several locations. The company’s POS technology platform merges lightweight POS clients, state-of-the-art data replication and redundancy, security solutions, enterprise-level data analytics and r
Epicor Reaches Better Vista From This Vantage Point Part Three: Challenges and User Recommendations
Epicor competes in multiple enterprise business applications markets. Epicor may mean different things to different people, which does not really help mind
of collaborative SCM and CRM solutions and their value. They want quicker implementation and payback from their enterprise systems, and they demand performance from their software suppliers. While in the past, Epicor would integrate with partner products for best-of-breed solutions to accommodate these requirements, it has lately been expanding the boundaries of traditional ERP by building fully integrated applications that are based on the same technology and toolsets, all from one vendor. There is also
TEC Industry Watch: Enterprise Software News for the Week of June 4, 2012
*************************************************** SOFTWARE SELECTIONS ***************************************************UNC Charlotte selects BRG and Syclo
a major issue for CRM vendors. —TEC Analyst Gabriel Gheorghiu TEC profile for Salesforce.com Oracle acquires social media monitoring firm Collective Intellect Industry tags: cross-industry Only a few weeks after announcing the acquisition of Vitrue (a social marketing and engagement platform), Oracle has announced another important social media acquisition: Collective Intellect, a provider of analytics and text mining solutions. It's worth mentioning that Vitrue was a competitor of Buddy Media (recentl
The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties
The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization
Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how.
Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that
CRM Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits.
The Case for a New CRM Solution
CRM software has gone well beyond being a
Case for a New CRM Solution CRM software has gone well beyond being a good to have capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.
CRM Your Salespeople Will Love
Simply visit TEC's CRM evaluation center to compare a new generation of CRM solutions based on your company's special requirements: your budget, in...
you can get a CRM system your salespeople will actually embrace—one that lets them work at peak performance—so they can bring in the new accounts, extra orders, and product upsells your organization needs and wants. Find out which new CRM solutions are best for your company. Simply visit TEC's CRM Evaluation Center to compare a new generation of CRM solutions based on your company's special requirements: your budget, industry, business model, geographical markets, IT platform, etc. Compare up to 50
CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that
relationship management (CRM) (Wikipedia) CRM Without Workflow is not CRM: How to Maximize Sales and Service Productivity Customer relationship management (CRM) is also known as : Customer Intelligence , Customer Service , Consumer Relationship System , Business Intelligence , Client Relationship Management , Enterprise Relationship Management , Consumer Relationship System , Employee Experience Management , Customer Experience , Customer Experience Management , Service System , Relationship Management ,
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and
Cure Part One: The CRM Selection Challenge Introduction Over the past two years it seems not a week has gone by without an editorial about a failed Customer Relationship Management (CRM) project. Many articles relate CRM failure to the absence and/or weakness of business objectives driving the CRM initiative. Although this is true, many projects fail due to a poor vendor selection procedure. Starting At The Beginning Of course software tools such as business applications are necessary for the vast
Selling Smarter with CRM
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Smarter with CRM CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of a successful, integrated sales strategy. Whether a company relies on inbound or outbound marketing, referrals and word of mouth, or some hybrid strategy for attracting customers and generating sales, the right CRM application can make the difference between profit and loss, or success and failure in any market. This paper
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CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
Maximizer CRM 12: CRM Certification Report
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TEC 2011 CRM Buyer's Guide
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2011 CRM Buyer's Guide Want to know all about the dramatic changes in customer relationship management (CRM) software and how it impacts the way companies are doing business? The new TEC 2011 CRM Buyer's Guide makes it easy. Get the inside story on CRM innovation in cloud computing mobile CRM social CRM extended CRM functionality You'll learn about the benefits and drawbacks of the biggest trends in CRM. And how the latest CRM technology can make your company more profitable and competitive. The latest
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