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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm based companies in bangalore


Welcome to the CRM Mid-Market Abyss-PeopleSoft
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step

crm based companies in bangalore  many of the top CRM vendors such as Siebel , SAP , Oracle , and PeopleSoft are now heavily focused on the mid-market offering. Amongst them PeopleSoft is presenting an interesting approach based on what the SMB market requires. The method is not new and is already being used by other vendors to shorten implementation time. PeopleSoft would predefine delivery options and claims to be able to rollout the system in as little as twelve weeks. Other significant elements in the PeopleSoft strategy for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Orion


ORION is an end-to-end software-as-a-service (SaaS)-based software application and deployment platform that provides full enterprise resource planning (ERP) functionality coupled with customer relationship management (CRM) and supply chain management (SCM) features. It can be deployed on Windows, Unix, and Linux platforms, and supports centralized, distributed, and Web-based computing architectures. Orion has been developed in an Oracle environment using robust, reliable open systems architecture. ORION can help companies integrate all areas of their businesses, including operations, manufacturing, warehouse management (WM), Web portals, and sales route accounting. Its flexible design and extensive parameterization allows it to cater to diverse business requirements. ORION is designed to handle the unique requirements of midsize to large process manufacturers and distributors in food and beverage, chemicals, life sciences, pharmaceuticals, medical devices, cosmetics, warehousing logistics, and related industries. ORION supports multicompany, multidivision/profit centers and other multidepartment/cost-center types of organizational structures. It has nine levels of accounting hierarchy.

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TEC Industry Watch: Enterprise Software News for the Week of June 18, 2012


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Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1


TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax, which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most

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Procurement Outsourcing: 10 Things Companies Really Want to Know


Procurement Outsourcing: The 10 Things Companies Really Want to Know draws upon recent discussions with dozens of companies that are exploring outsourcing services. Jason Gilroy and colleagues draw upon their years of procurement expertise to provide answers to common questions surrounding the outsourcing of procurement services.

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Mediacore CRM


Mediacore CRM provides a platform to support marketing, sales, and service activities. The software uses a consolidated customer database to obtain an overview of all business activity at any time.  

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Strengthening Governance, Risk and Compliance in the Banking Industry


Banks have progressed farther than companies in many other industries in automating financial processes and have more to lose from inefficient processes, facing intensified regulatory compliance. Effective governance, risk, and compliance (GRC) initiatives can multiply efficiency advantages of more conservative automation efforts while providing accurate, timely insight into the entire financial picture of the enterprise.

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CRM: Past, Present, and Future


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On-Premise vs. On-Demand CRM


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