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Abstract:
Companies can reduce operating costs and improve the ways they do business by using customer relationship management (CRM)
systems that support real-time decision making. But you must ensure you deploy applications that can leverage industry best
practices while retaining the competitive differentiation (...)
Excerpt related to
crm benefit:
Oracle Vertical CRM Applications: Realizing Business Benefit through Industry Best Practices.
Source: Oracle. Document Type: White ...
Published:
2010-03-11
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Abstract:
Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They
want to gain some advantage with customer retention and acquisition, to manage the sales pipeline, and to have better market
insight. But few companies realize these goals, often b (...)
Excerpt related to
crm benefit:
CRM, ERP, BI, and IT Investment—Where Do You Find the Business Benefit? Source: R3Now. Document
Type: White Paper Description: Most ...
Published:
2010-03-11
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Abstract:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation. (...)
Excerpt related to
crm benefit:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This
involves creating a cost-benefit analys...
Published:
2004-07-23
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Abstract:
Security Benefit is a financial services company based in Topeka, Kansas (US). The company’s outside sales team operates
from remote locations nationwide. For years, the company used an internally developed contact management system to support
its remote sales force. But, field sales staff couldn’t s (...)
Excerpt related to
crm benefit:
Case Study: Security Benefit. Source: Microsoft. Document ... real-time data. Download <strong>Case
Study: Security Benefit </strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a beneficiary in every way. (...)
Excerpt related to
crm benefit:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a benefic...
Published:
2003-08-30
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Abstract:
While Cincom's solutions, services, experience and results should resonate well with in the complex manufacturing segment,
it competes against a slew of companies with stronger brand names (not impeded by Cincom’s conservative tacit nature) and/or
financial resources. (...)
Excerpt related to
crm benefit:
While Cincom's solutions, services, experience and results should resonate well with in the complex manufacturing segment,
it competes against a s...
Published:
2002-11-27
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Abstract:
Epicor’s ability to enhance its products and its determination on executing product and technology strategies deserves commendation.
Current users are advised to follow Epicor's new product introductions and keep an eye on its future product strategy. The
positive sign is the company’s more manageabl (...)
Excerpt related to
crm benefit:
... Users from industries not mentioned above may benefit from evaluating some stand-alone
Epicor product components (eg, CRM, APS, e-commerce, and business ...
Published:
2002-06-12
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Abstract:
Research shows that the number one software solution that small to medium businesses plan to purchase in the coming year
is business intelligence (BI). Download TEC’s latest podcast to find out why BI is so hot right now. (...)
Excerpt related to
crm benefit:
Research shows that the number one software solution that small to medium businesses plan to purchase in the coming year is
business intelligence ...
Published:
2008-06-04
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Abstract:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Excerpt related to
crm benefit:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Published:
2003-03-28
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Abstract:
Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31,
2000. Geac also announced it has acquired RunTime, the Denmark-based e-Customer Relationship Management (eCRM) solutions provider
to the apparel, footwear, and textile industries. (...)
Excerpt related to
crm benefit:
Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31,
2000. Geac also announce...
Published:
2000-04-20
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Abstract:
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks
to develop and integrate industry-specific CRM solutions. (...)
Excerpt related to
crm benefit:
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks
to develop and int...
Published:
2000-05-31
-
Excerpt related to
crm benefit:
... they say they do BPM? Across the board, do they all offer some CRM benefit
irrespective of their heritage? You can conduct some own ...
Published:
2010-02-10
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Abstract:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Excerpt related to
crm benefit:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Published:
2000-05-18
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Abstract:
In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many
companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation
has devoted its efforts to developing and maintaining a clie (...)
Excerpt related to
crm benefit:
In today's software frenzy and with the increasing demand for applications that provide maximum return on investment,
many companies have failed t...
Published:
2004-06-15
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Abstract:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes
forging quality relationships with a few ASPs. (...)
Excerpt related to
crm benefit:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy ...
Published:
2000-10-18
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Abstract:
Epicor’s ability to enhance its products and its determination on executing product and technology strategies deserves commendation.
Current users are advised to follow Epicor's new product introductions and keep an eye on its future product strategy. The
positive sign is the company’s more manageabl (...)
Excerpt related to
crm benefit:
... Users from industries not mentioned above may benefit from evaluating some stand-alone
Epicor product components (eg, CRM, APS, e-commerce, and business ...
Published:
2002-06-12
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Abstract:
In today’s fast-paced, dynamic business environment, organizations need timely, accurate information to make critical decisions
about their businesses, and to respond quickly to changes in operations, competition, and customer needs. However, many organizations
that have adopted business intelligence ( (...)
Excerpt related to
crm benefit:
... needs are faced with critical challenges in deriving benefit from these technologies.
Download <strong>Using Microsoft Dynamics CRM Analytics Foundation to ...
Published:
2010-03-11
-
Excerpt related to
crm benefit:
... each other. • Enhance an existing CRM product and improve the functionalities that will
benefit manufacturing companies. CRM for ...
Published:
2009-09-15
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Abstract:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to
crm benefit:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Published:
2010-02-05
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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
crm benefit:
... Evaluation Centers. Description: Swiss financial services company Global Refund needed to replace its
antiquated customer relationship management (CRM) system. ...
Published:
2010-03-11