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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm buzzwords


CRM Buzzwords and Trends for 2009
Customer relationship management (CRM) is more than a technology. It’s a business strategy that aims at identifying customers and their needs and then creating

crm buzzwords  to some recommended solutions. CRM Buzzwords CRM ecosystem - the changing landscape of customer relationship management Customer experience – a purchasing experience provided to a consumer by a retailer aimed at retaining customer loyalty Mobile CRM – a solution that provides remote access to the sales force in the field to important customer data, such as quotes, contracts, etc. CRM 2.0 – like Web 2.0, CRM 2.0 allows users to communicate through various platforms and forums on a variety of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM Industry Today


Going through our article archives, I stumbled across Glen Petersen’s excellent article A Lexicon for CRM Success. Petersen takes aim at key buzzwords in the CRM industry, and I thought it’d be worth summarizing his list of the worst offenders--and his thinking about why they belong in the trash can. An internationally recognized speaker, writer, practitioner, and thought leader in

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You Say RFI, I Say Riffy: Why You and Your Vendor Need to Speak the Same Language


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NetSuite CRM+


NetSuite is a cloud customer relationship management (CRM) solution that delivers a real-time 360-degree view of your customer experience, from lead and opportunity through to sales order management, upsell, renewals, and service.   In addition to advanced sales force automation (SFA), customer support, and marketing automation, NetSuite CRM+ delivers capabilities well beyond those offered by traditional CRM systems, including quotes, order management, commissions, sales forecasting, and more, all in one comprehensive cloud CRM solution.  

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Get Your Sales Team Going with Mobile CRM


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