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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 crm call centre


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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eBECS Limited


eBECS is a specialist in the design and delivery of solutions for manufacturing, distribution and the extended supply chain. eBECS delivers world class Lean and agile business solutions using Microsoft Dynamics AX and Dynamics CRM. Its solutions streamline and integrate processes, minimise waste, optimise the supply chain and manage demand-driven operations. eBECS is a global company with a personal touch and takes enormous pride in its ability to reference a large client base. eBECS has also joined forces with Microsoft to establish the ‘Lean Centre of Excellence’ www.leancoe.com, which serves as a collaborative facility for organisations looking to utilise the Lean capabilities within Microsoft Dynamics. The Microsoft Dynamics solutions from eBECS are multi award-winning and internationally recognised for their success. A selection of recent awards includes: • Wholesaler of the Year - 2009 • USA Microsoft Dynamics Implementation of the Year - 2007 • EMEA Microsoft Dynamics Implementation of the Year - 2007 • Winner of the Perfect Engine Award - 2007 • British Computer Society ERP Implementation of the Year – 2006

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Business Case - Metro Canada Logistics


Metro Canada Logistics, a third party provider of warehousing, transporatation, and related logistics services streamlines accounting processes with the help of Microsoft Business Solutions Great Plains.

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Vendor Defends Its Strongholds with Focused Enterprise Resource Planning Solution


Strategic Systems International (SSI) needs no special introduction to British process industries (such as consumer products manufacturers and whisky distillers), but it largely remains a well-kept secret elsewhere.

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BPMonline Launches Americas Partner Program


The process-based customer relationship management (CRM) provider BPMonline has announced its new Americas Partner Program, which includes three types of exchanges between the company and those that may be interested in joining its partners network: Consulting and implementation partner for the promotion, selling, and implementation of BPMonline solutions Referral partner for referral-based

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Saleslogix CRM Best Practices Guide


Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

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CRM's Dirty Little Secret: How to Avoid CRM Sticker Shock


When making a customer relationship management (CRM) decision, it’s important to ensure your deployment will not be hit with hidden fees or other extra costs that reduce the return on investment. This study reveals the total cost of ownership (TCO) among the four leading midmarket CRM solutions.

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CRM for Manufacturing vs. Regular CRM


A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with

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Aptean Pivotal CRM Certification Report


Pivotal CRM covers a wide range of real-life business challenges across all three areas of CRM—sales force automation, marketing management, and service management—and is easily configurable to customers’ specific industry, compliance, and local requirements. Pivotal CRM by Aptean is now TEC certified in the customer relationship management (CRM) software solution space—download the certification report now for in-depth product analysis and a comprehensive functionality comparison with the average CRM solution.

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The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties


The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how.

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